Phone company locked my phone from being used. but i have owned it for a year
ANY OTHER IDEAS PLEASE I JUST WNAT TO USE MY PHONENow Chatting with Synthia
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hi synthia
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Hello!
yes honey
i brought my iPhone a year ago from cash converters
and now i have been told that it has been locked
I’d love to help in any way that I can! In what way has it been locked?
i can not make or receive anything i has someone device it as its out of warranty and they told me that it had been blocked
i have contacted vodafone as that was the company that it was originally with but they have been unable to help me all they have done is confirmed that it has been blocked
I just want to make sure I am fully understanding. By “blocked” are you referring to the device being locked to Vodafone? Or are you saying that it is locked to another customer or the previous owner?
blocked to another customer and now we are unable to use they phone
I can certainly see how that would be an inconvenience. We call this “Activation Lock” and this is a security feature that is enabled by the original owner of the device. This feature can only be disabled by the owner who enabled it.
In this case, since you purchased it from Cash Converters, they would be the best resource for you to contact, as they may be able to reach out to the original owner.
Once the original owner is contacted, they can remove the iPhone from their iCloud account on iCloud.com and you will have access to activate the phone again.
vodafone is unsure who put the block on it because the vodaofone fraud squad is involved
I've been told that the contract has been unpaid or the owner has reported it stolen
If the device is locked to another customer, it would be due to an Activation Lock. There is a chance that the phone could have been reported stolen, and blocked by the carrier as well.
i have all the purchase documents form cash converters and from the day we brought it
Apple can help with most things, but in this situation it would be best to work with the carrier and Cash Converters. Apple does not have the capability of unblocking phones that have been locked or reported stolen.
is there a way that we can put them into our name after the situation is solved
my family have other apple phones that they have brought from there
Yes, absolutely. However, the block is controlled by the carrier. If we are dealing with an Activation Lock issue, that is a feature of iCloud and once the owner releases the device from their account you would be able to add it to your own.
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End Chat
Does this happen with all Wi-Fi hotspots? A specific one?
Have you tried forgetting the Wi-Fi connection and then reconnecting to it?
What about power cycling the Wi-Fi router?
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