Phone Connectivity Issues

While I love the iPhone, I've been having some problems with the actual phone portion of this little device.
I drop 2 - 3 calls a day (in areas that AT&T states there is coverage).
Callers complain of an echo problem on their end which I can also hear on my end at times.
I loose service at times which causes me to put the phone into airplane mode and back or even power it off to restore.
Has anybody else had similiar problems. Wondering if I need to make another trip to the apple store for support.

The new 8.0.2 update DID NOT FIX THIS ISSUE AT ALL. After you power off and on with the phone, same issue as the 8.0, all 3 of my cars lost Bluetooth connection and shows no signal at all. Good job Apple, what a lousy update you guys did.
2011 Lexus ES350
2011 Subaru STI
2012 Mercedes E350.

Similar Messages

IPhone 6 and Bluetooth phone connectivity issues with my vehicle: this is how I fixed it.

With so many threads on this topic, I wanted to detail the steps I took to fix my iPhone 6 Bluetooth issues regarding connectivity to my vehicle and handsfree calling. My phone was pairing with my vehicle without a problem and syncing my contacts and call history but when I attempted to make a call (from either the phone or the vehicle screen) the audio went out and I could not hear the call either through the vehicle speakers or on the phone. The call was going through but I was unable to see it on my vehicle screen and/or hear it either the phone or the vehicle screen.
Based on my research and what I have learned so far, the people having problems are those who restored their new iPhone 6 from an iCloud backup from a previous phone, rather than setting up their iPhone 6 as a new phone. I did an iCloud restore from my previous 5s running iOS 8.
First, I am a Verizon customer and I enabled Advanced Calling on my line. After I requested that this feature be added to my line, under “Cellular” settings on my iPhone, I enabled LTE voice & data.
Next steps:
1) Unpair/remove iPhone from the vehicle;
2) Forget/remove the vehicle from the phone Bluetooth settings;
3) Soft reset the iPhone;
4) Reset network settings on the iPhone; and
5) Pair the phone to the vehicle again and attempt to make a call.
If that does not work…
6) Perform a factory reset, erasing EVERYTHING from your phone and set it up as a new iPhone rather than restoring from a backup.
Resetting the network settings seems to be working for some people. It did not work for me. I tried it a few times with no result. I did the dreaded factory reset, paired the phone with my vehicle and had all of my Bluetooth functionality back and was able to use the handsfree phone with zero issues.
I was on the phone yesterday multiple times with Apple, Toyota Entune, Verizon and my Toyota dealer. Verizon blamed Toyota Entune, Toyota Entune blamed Verizon and my Toyota dealer blamed Apple. Nobody had a clue how to fix this issue or what was causing it. I don’t know the exact reason why the previous iCloud backups are killing the Bluetooth connections, I just know what worked for me and I thought it was worth sharing.
Good luck.

The new 8.0.2 update DID NOT FIX THIS ISSUE AT ALL. After you power off and on with the phone, same issue as the 8.0, all 3 of my cars lost Bluetooth connection and shows no signal at all. Good job Apple, what a lousy update you guys did.
2011 Lexus ES350
2011 Subaru STI
2012 Mercedes E350.

Can having 1 I cloud account with more than 1 phone connected? Does this reate issues?

Can using 1 I cloud account with 1 apple ID connected to 3 different I phones create issues.?

All 3 phones are not 1 persons, they have different networks and numbers. The reason I ask is I recently upgraded my i phone and also downloaded the ios6 and it seemed my phone had a funny turn. I would text a contact and she replied but it didnt show on my phone, it showed on my sons who is a completely different number to me and network?
Its now changed and she can reply to me but it also still shows on my sons phone. The only link I can think of is icloud.
Also a genius told me that I should have my own apple id etc and not use my husbands?

Connectivity issues for random phones in CUCM 8.6 on Vmware

I have a client that has problems with around half of there ip phones (6921 & 7945) after a situation with overheating in the serverroom.
The solutions was a 1 Publisher, 1 subscriber setup with each on a separate Vmware server.
The Publisher is connected to the Core Switch which is further connected to 4 distribution switches which again connect to 5 more distribution switches. They have around 200 ip phones connected to these switches that get assigned IP's with DHCP.
The physical disk that the Subscriber was on was destroyed the incident. The Publisher they recovered, but to do this they had to recreate the vm descriptor file and attach it to the flat-file.
So the current situation is that the system is running with only 1 Publisher and no Subscriber.
There is also a license warning in the CCM Admin section, stating a License Overage (2 nodes used, but only 1 licensed.)
The license status is not invalid though, and the license state is "Uploaded". This second node I suppose might be the Subscirber that no longer exists? The phones have more than enough licenses.
When powered up the system seems to run as it should, but only about half the phones have connectivity to and can register with CUCM.
I have tried to reboot some phones remotely by cutting the power on the switch interfaces where they are attached, but that made no difference.
The console log on the phones that are down show TFTP Timeout & File Transfer Error.
The phones that are up and running can be pinged successfully from the CUCM cli, but when pinging the others I get "Destination Host Unreachable".
The strange thing is that it seems completely random as to what phones are up or down. On all switches there are connected phones with both working and non-working connections to CUCM.
To try to pinpoint the fault I chose 2 devices on the same switch and compared the config for each interface, one that has connectivity and is registered, and one that does not have connectivity and is unreachable.
Everything seems to be identical so I can't see what causes this error on the one, but not on the other.
Also when I ping the ip phone with no connectivity to CUCM from any of the switches, the ping is successful.
Anyone know what could be the cause of this behaviour?

Hello and thank you for your time.
The phones get there IP’s from a DHCP Server (Not the built in one in CUCM, but an external server). I have tested that the DHCP process works by powering off a phone (one of the phones with connectivity issues), deleting the lease, and then powering the phone back on and seeing the device request and receive a new lease.
There is only one CCM group active and both servers are in this group with the Publisher as highest priority server. All phones are in the same Device Pool attached to this group.
There are a lot of warnings regarding dbReplication & missing node due to the subscriber being gone. Also there is an issue with NTP server (see below). I will post more on this tomorrow morning.
I have also attached the console log from one of the phones that can't register.
NTP Alert:
At Tue Jan 13 21:24:10 BRST 2015 on node 192.168.50.2; the following SyslogSeverityMatchFound events generated: SeverityMatch : Critical MatchedEvent : Jan 13 21:23:49 CUCMPUB user 2 ntpRunningStatus.sh: Primary node NTP server; 192.168.50.6; is currently inaccessible or down. Verify the network between the primary and secondary nodes. Check the status of NTP on both the primary and secondary nodes via CLI 'utils ntp status'. If the network is fine; try restarting NTP using CLI 'utils ntp restart'. AppID : Cisco Syslog Agent ClusterID : NodeID : CUCMPUB TimeStamp : Tue Jan 13 21:23:49 BRST 2015 SeverityMatch : Critical MatchedEvent : Jan 13 21:23:53 CUCMPUB user 2 ntpRunningStatus.sh: The local NTP client is off by more than the acceptable threshold of 3 seconds from its remote NTP system peer. The normal remedy is for NTP Watch Dog to automatically restart NTP. However; an unusual number of automatic NTP restarts have already occurred on this node. No additional automatic NTP restarts will be done until NTP time synchronization stabilizes. This is likely due to an excessive number of VMware Virtual Machine migrations or Storage VMotions. Please consult your VMware Infrastructure Support Team. AppID : Cisco Syslog Agent ClusterID : NodeID : CUCMPUB TimeStamp : Tue Jan 13 21:23:53 BRST 2015

Windows Phone 10 Technical Preview for Lumia 521 Data Connection Issues.

Hello,
My name is Addiel Gutierrez and i have a question about the data connection issues that i am having for the Lumia 521.
The problem is that the "4G" won't show up, there is no connection, but i can still send messages or call.
My question is
Is there going to be an update of fixing this issue? Or How can i fix this?
Thanks!

same problem on my lumia 520, camera and phone work but no internet apps works, no connection for wifi

I just got the iPhone 5s, I have had a 4 for the last few years, my husband uses a galaxy. I have never had issues with any of our phones connecting the the cars Bluetooth until this one sometimes it will connect and sometimes it won't. I drive a gm car

I just got the iPhone 5s, I have had a 4 for the last few years, my husband uses a galaxy. I have never had issues with any of our phones connecting to the cars Bluetooth until this one sometimes it will connect and sometimes it won't. I drive a gm car. A friend of mine drives an Acura and said she is also having the same problem? I have to connect the phone every time I get in the car.

Turn Off BT on your Phone & ReBoot..
Delete the phone from the vehicles memory..
Restart the Vehicle & go thro' the Pair set up..........

The equipment: Iphone 4S 16gb VZW with personal hotspot Ipad 3 32gb wi-fi only The issue: I turn on the personal hotspot on the phone, connect to the ipad over wi-fi or bluetooth and surf the web flawlessly. I turn on the VPN on

The equipment:
Iphone 4S 16gb VZW with personal hotspot
Ipad 3 32gb wi-fi only
The issue:
I turn on the personal hotspot on the phone, connect to the ipad over wi-fi or bluetooth and surf the web flawlessly. I turn on the VPN on the ipad and cannot access my work network. I check the IP address of the phone prior to the connection of the VPN and it registers a VZW IP that the phone is supposed to broadcast. I turn the VPN in and the ipad reflects the VPN IP address that I'm trying to connect to back to the phone and THAT is what the phone tries to project. My RMS vendor and our network provider have both been identified as not being the culprit. I've spent about 8 hours on the phone with an IOS Senior Advisor and we are both perplexed by this. He has been gracious enough to maintain daily contact with me and he's forwarded it up to those higher than him.
This worked back in April of this year and quit working in May or June. That means it worked on IOS5 and quit working IOS 5.
Anyone else having these issues?

This is a user to user help forum only. You are not addressing Apple here.
My iPhone 4S, iPhone 5, and iPad 2 are running 6.1.3 with no such problem and the same with the overwhelming majority of iOS devices running 6.1.3.

X1 Carbon (20AX series) wifi connectivity issues

Dear Lenovo Support and all others,
I am posting this in hope that someone can help with my problem and also to share my unpleasant experience with a new Lenovo product.
Lenovo Thinkpad X1 Carbon
Model: 20A8A00VSG
OS: Windows 7 Pro 64bit
Purchase date: 27th February 2014
Since the first day I purchased the system, I have been having an issue with my wireless connection:
1. I am unable to reliably get a wireless connection to wireless access points (e.g. free wifi coffee outlets or malls) and personal mobile hotspots (mobile phone hotspots). It constantly says "LIMITED CONNECTIVITY". In other words, I cannot get internet access. Even when it does connect to the network and get internet access, there is a tendency for the connection to drop back to "LIMITED CONNECTIVITY".
The only time I can get a reliable connection is when I am connected to my home wireless router. The system does not seem to have problems on home wifi networks. Since the problem seems limited to wireless access points and hotspots, I believe its a hardware/software problem.
Please note that I have other wireless devices (laptops and mobile phones) that can connect to the same networks that I am trying to connect to and have no issues.
I have tested the networks with my friends' wireless devices as well and they have no issues accessing the internet so I am fairly certain that there is no issue with the networks themselves.
2. I have already called in twice and been given advice on both occasions but the problem still persist. I have updated all drivers, uninstalled and reinstalled and updated the BIOS for the system and also performed a system recovery but nothing has worked so far.
I have also tried disabling and/or deleting any anti-virus software and firewalls but it does not fix the problem.
I have also been advised that I need to go down to the Lenovo service center to have my laptop checked out by the technicians and that there MIGHT be a firmware upgrade for the wireless card itself.
NOTE: MIGHT? The support staff doesn't even know for sure whether there is an upgrade available.
3. Rebooting my computer, the wireless card or the hotspots does not solve the problem. It might work for a shortwhile before it reverts back to it's non working state or stops working again once I reboot the system.
I am really unhappy with the purchase so far. It's actually a good laptop per se when all is working, but without internet access, it is pretty much like a dead fish. And thats 90% of the time.
Like I said, this problem has been happening since day one and I've tolerated it long enough.
I hope someone can help me with this problem.
Thanks all.
UPDATE - 3/24/2014
I borrowed an ASUS Wireless USB adapter from a friend and installed it on the laptop. Lo and behold there are no connectivity issues to my iPhone wireless hotspot.
INTEL DUAL BAND WIRELESS AC 7260 - NO CONNECTION/LIMITED ACCESS
ASUS USB N10 WIRELESS ADAPTOR - CONNECTIVITY AND INTERNET ACCESS
I think this narrows it down to the software/hardware in the computer....

Hi, all
there is an issue bugged driver or even card firmware related. Intel confirmed that. Wait some time for the new release.
For the test purpose only disable 2,4 ghz band support and switch to 5 ghz. N-band seems unstable so switch to G-band. As the Linux users report the same issue it's firmware bug basically.
x220 | i5-2520m | Intel ssd 320 series | Gobi 2000 3G GPS | WiFi
x220 | i5-2520m | hdd 320 | Intel msata ssd 310 series | 3G GPS | WiFi
Do it well, worse becomes itself
Русскоязычное Сообщество English Community Deutsche Community Comunidad en Español

IPhone 4 voice/data connection issues?

I've had my iPhone 4 for around 6 months now. Lately I've been dropping a lot of out-going calls and have had some issues receiving calls in the last few days. Today I've had 3 voice mail notifications from people who have tried to call me and could not get through. It rings through to voicemail and sends me a notification after they're done recording. I have anywhere from 2 to 4 service bars, usually averaging at 3 in this location.
On top of the voice and call issues, I've been having problems with GPS and location services lately, too. I use the Waze app for directions. My phone will register 3G data signal, but none of the apps that use GPS can find any location. I have Location Service turned on in settings and have no problem starting my routes when I have wifi signal at home before I leave.
Phone details:
iPhone 4 8GB
Sprint Network
1 GB space available

Helo mchelman,
Thank you for using Apple Support Communities!
I was researching what you may be able to do in this situation, and want to recommend this troubleshooting assistant.
Calls and connection issues
http://www.apple.com/support/iphone/assistant/calls/
All the very best,
Sterling

The Game Center is "unable to load data due to network connectivity issues or errors".

The Game Center is "unable to load data due to network connectivity issues or errors".
My internet is fine: all other apps that do not rely on the Game Center work, as does my browser and other online functions; additionally, a friend's iPhone connects to his Game Center perfectly while he is sitting next to me.
Closing the Game Center app and then reopening it is ineffective. Opening the options for the Game Center in the settings, logging out of my Apple ID, then logging back in, and then reopening the Game Center is ineffective. Opening the options for the Game Center in the settings, logging out of my Apple ID, then reopening the Game Center app and logging back in from there is ineffective.
This issue has gone on for more than a month, and so the phone has gone through all variations of "turn it off then back on again, refresh the system, etc etc" that are the basic first suggestions for trouble shooting.
One game app, which required a Game Center profile to launch, stopped working entirely, and would return a message saying something like "connect to the Game Center". I eventually deleted it to free up space. Other games which can be linked to the Game Center to connect with friends simply fail to link, returning "Game Center unavailable". This is the aspect that is currently bothering me the most: I cannot play games with friends unless the app can also link to Facebook and connect to friends from there.
When I open the Game Center, I see the following screen. The bubbles float gently, and it seems as if I had the ability to update my "status". However doing so results in a message that has vanished once the app is reopened.
Upon tapping Games, either the bubble from the main screen or the option on the ribbon at the bottom, the following screen appears. Clicking on Challenges shows a message that achievements must be viewed to issue a challenge. Clicking achievements results in a message that games must be connected (and from my friend's phone I know I have several apps that should appear).
Upon tapping friends, it does show me a list of suggested friends pulled from Facebook, but attempting to send a friend request results in the following screen. After accepting the error box, the "send" button for the request is grayed out and unavailable regardless of adding or deleting friends and/or an accompanying message.
In short, the Game Center is completely unresponsive for no discernible reason, and this problem began with no warning and is now long term. Though my iPhone is older (a 4s), my friend's is even older (a regular 4) and works fine.

I am having the very same problem on my iPad running ios 7. All is fine on my iPhone it opens no problem - this is running on ios 8. I wish they would fix it.

Multiple Internet Connection Issues

Hi there, long time reader first time poster.
I figured I should post this as, while having read through hundreds of similar posts I still can't figure out how to solve my connectivity issues.
I just bought a new iMac 21.5 inch 3.2Ghz i3 model and while I am happy with the machine overall, it is the second one in a month - the first had a faulty ethernet port and refused to connect to the internet out of the box. Apple replaced it without question - almost as if they knew.
The replacement has now seemingly developed the same issue.
Some background info. The computer was connected both through ethernet and through the TC I bought to back it up until yesterday. So I was getting both a wireless signal from the TC and one through ethernet.
I have a hub that has 5 devices connected to it ( Printer, Cable TV, iMac and TC - now a PS3 ) That hub is served a signal by a simple NTT modem connected to a phone line. That modem is now nearly 5 years old but has always given great net speeds so I don't believe the problem to be the modem - I could be wrong though.
I just bought a PS3 and tried connecting it yesterday but had multiple problems. Despite me entering the correct PPPoE information to the letter, the PS3 refused to connect, saying the password and username was incorrect. I could connect it via a Bluetooth signal but no hard wired connection would work.
So I unplugged everything from the hub, shut down all the machines, turned off the modem and let it sit for 10 minutes and then plugged the ethernet cable from the PS3 straight into the modem, giving it a direct line. Switched on modem, rebooted PS3 and tried again - this time it connected through ethernet. I still don't know how or why. I can guess but I'm sure you guys know much more about this than I do.
So then I tried connecting the iMac back to the net, reconnected all the hub, followed the same procedure. Off, sit for a bit, on etc. This time the PS3 has no connection and now the iMac has no connection either!
The TC gave a green light though so I was able to get wireless. I tried removing all net locations from the iMac, installing new ones, renewed the DHCP lease, but no matter what I did (PPPoE info 100% correct) it just refused to establish a connection.
The the bloody TC light flashed amber and I couldn't get wireless either despite being plugged into the hub and getting a signal! The PS3 is now working and the cable is fine so I am starting to think either I have cluster ****** the whole setup or something is wrong with the iMac.
I go away for an hour then come back and the stupid TC has somehow picked up a connection! The light is green again?! But now the time connected display is scrolling repeatedly. I've got net but what the **** is wrong with all this?
Bottom line - not ethernet connection for the iMac but TC seems to be working and all other devices have a connection.
Please help me if you can! I just can't figure any of this out.
Message was edited by: Zildog
Message was edited by: Zildog

Your description is a bit confusing, but I use English as a second language, so it may be just me.
1. How is the hub connecting to your modem, by ethernet cable or wirelessly?
2. Which device is negotiating the internet connection with your ISP, the modem?
3. Does the device that negotiates the connection use PPPoE?
4. How are the other devices being handed their internet connection? DHCP only?
Only one device should be connecting directly to your ISP using the PPPoE protocol and configured with your account username and password. This device is preferably the modem. This device should be configured to hand out internal IP addresses to the other devices on your LAN using DHCP. All of the other devices should be configured to request an IP from that device, whether by ethernet or wi-fi, just with DHCP.
Dah•veed

Poor connection issue sends message "Verizon customer is not available" to callers rather than to VM!

My phone is my business. It's the only way I have for clients to reach me to schedule appointments. Most of my clients are new at this point. While my latest of 5 replacement phones don't drive me AS crazy with connection issues, it's driving my husband crazy as he daily gets told I'm not available and can't even leave a voicemail (which is usually yelling at me to dump this piece of crap phone). If he gets that message daily, I wonder how many clients I'm losing from getting the message as well!! With corporate discounts of 25%, I have still spent over $450 on this phone, all but the screen saver at the Verizon store. I was given the option of "upgrading" to a Razr last time. PLEASE! The CR tried telling me it was newer (don't think so, pretty sure it was on the display right next to my Nexus in Dec), better camera (very debatable, and with much lesser quality screen, who cares about more mp?!), and that I bought my phone 8-9 months ago but it had been available much longer. Umm, I bought it the week it was released. I don't think 2 days can be considered "much longer".
I'm going to try the switch to straight CDMA that seems to work for some with connection dropping, because I can't afford clients getting that message (they understand being sent to voicemail if I'm in a session), but... I bought this phone with a price tag of $299, paid another 99 for insurance, screen saver, gel case, extra battery and charger when my first phone port was shot after 7 months waiting for replacement, and luckily haven't bothered w/ screen savers for the weekly replacements or I'd have to add another $100 to the cost. This is a flagship phone with a flagship starting contract cost, and the best they can do is send out refurbs that have the same issue over and over. My guess is the turnover is so great they don't go through the normal testing and repairs of typical refurbs. Take these refurbs off the market when they're returned with bad radio! I'd consider a GS3, Razr Maxx, or maybe even the upcoming RazrM (though that would def be a downgrade considering the starting cost and we don't know yet of what issues it will have, but I like the size and battery life), though it sucks that I'd be spending another $50 just on case and screen saver.
Anyone else experience the unavailable issue and get it resolved? I'm so tired of calling tech support. And why can't they just put the phone number right on the "contact us" page like normal companies??

I certainly understand the need to have an operable device! Please DM me your name and mobile number, so I may further assist you. Thank you!
TominqueB_VZW
Please follow us on Twitter @VZWSupport

TS1398 I have I-phone 4S - Since updating to IOS 6, when at home with Wi-Fi network with my I Phone connection is not responding sometimes – for example if I want to check my G-mail it shows loading but nothing happens and after few minutes it displays "C

I have I-phone 4S - Since updating to IOS 6, when at home with Wi-Fi network with my I Phone connection is not responding sometimes – for example if I want to check my G-mail it shows loading but nothing happens and after few minutes it displays “Cannot Get Mail” – The mail server “imap.gmail.com is not responding, Verify that you have entered the correct account info in mail settings
Other times the Wi-Fi connection works fine and it check e-mail or other within few seconds. The connection problems seems to be intermitted
This issue never happened before with IOS 5 since I bought the new phone in Oct 2011.

We suffered the imap.gmail.com server problem After an IoS 6 upgrade. The simple solution is to delete the problem account, shut down the iPad, start up again and reenter the account. Everything comes back normally. Good Luck everyone!

BT Connection Issue

I've recently moved home and have transferred my BT connection, however I cannot get a broadband connection.
I've tried both the BT homehub (HH3) and my original router (Netlink) and neither can connect. I've changed the cable connecting the filter to the router and different ADSL filters.
I've gone through the connection issue checklist and have checked the line using the online option (no fault detected). There are no faults detected in my area and I do not use McAfee.
I've tried both my original username and password and the default one.
The broadband helpline number (0800 111 4567) just leads me in circles, referring me back to the order confirmation menu (order completed on the 23rd).
Is there something obvious I'm missing, or do I need to try harder to get hold of BT?
Solved!
Go to Solution.

It does sound like an authentication or misconfiguratuion somewhere, but there is nothing I can do as BT customer.
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to find the problem.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Fed up with speed and connection issues since exch...

Last Monday BT done some upgrade work at our local exchange. From that point onwards we have had speed and connection issues.
I use a Belkin G Router rather that the Homehub some that we can run a printer through it and that is plugged in to telephone socket via an extension. But before we blame any of that we have gone back to the Homehub2 so we could see the difference and there is very little.
We live in the countrside so broadband speeds are not great in any case. About 1.8 mg I guess but we have always had no problems. It was good enough for us and we could watch Iplayer.
I was getting fed up with drop outs and speed and yestereday an Openreach guy came out tested everything could not find any problems apart from speed. He made some calls and was told our band width had been capped. He had that removed and yesterday evening speed was a bit better.
Today just as bad again.
Details from router:
Date/Time          January 25 2012 , 21 : 14 : 25
Version Info
Runtime Code version F5D7633-4Av1_UK_1.00.009
Boot Code Version          1.0.37-5.15
Hardware Version           V1.0J3
ADSL Modem Code Version        A2pB015c6
ADSL
Type
Status   No Defect
                Downstream      Upstream
Data rate             287         440
Noise margin     32.3        18.6
Output power   14.8        12.7
Attenuation       58.5      28.9
Figures from speedtester BT
Download speed: 180 Kps
acceptable range speeds is 100 - 250 Kps
DSL Connection rate 286 Kps (DOWN_STREAM) 440Kps (UP_STREAM)
Upstream Test
Upload Speed 346 kps
Upstream Profile 440Kps
Any help would be appreciated
Solved!
Go to Solution.

Hi Welcome to the forums
Your high noise margin will have a major impact on your speed
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Phone Connectivity Issues

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