Phone contacts issue (Lumia 820)

I recently got the Lumia 820 loving it but there is one thing I hate and can't figure out how to solve.
(I've searched the forums but couldn't find a clear answer)
I imported my contacts throught the Import contacts from sim option
But now all my hotmail contacts are in my phonebook and I don't want them there. If I disable hotmail they are all gone.
My hotmail account is from my xbox so I don't even have the phone number of the people added on there, so you can guess it's pretty anoying trying to find who you're searching to call
(Only have option to show hotmail contacts and facebook contacts, if i disable them both i don't have any contacts in my phonebook anymore. Not even those who are on my sim)
Short said, I only want my contacts who are on my sim to be in my contact list on my phone
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Your Windows Phone sits under your Microsoft account just like your Xbox does. IF you do not want to see the Xbox contacts but still want to have access to the functionality you get from using the account as your primary account you will have to do some juggling to get this to work.
If you have not set up your L820 completely yet the easiest way would be to create a new account at outlook.com, then reset the phone and register it using the new account. Now when you import your contacts they will sync to the new outlook.com account.
Now reset the phone again and switch back to the hotmail account as primary. Then add the outlook account as a second Microsoft account and allow syncing contacts (and calendars). You can now disable the contacts from the People hub for the hotmail account through PEOPLE > ... > settings > filter contacts and disable for hotmail.
This way your Xbox account will still sync with the games and achievements on the phone while your contacts are on the second account. When adding contacts select the second account for them to sync to..
If you have the phone set up you can go to outlook.com, create the new account then logout and log back in with your hotmail account and export the contacts to your PC. Open the CSV file in a texteditor and remove all the original hotmail contacts. Then log in to te new outlook.com account and import the CSV file into that to get the contacts there.
You can link the two accounts (hotmail and outlook.com account) to easy switch between them fro there.
Let us know if you have any further questions on this..
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

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Try a soft reset by holding both Volume Down and Power buttons pressed until phone vibrates and restarts. You will not lose any data or settings except possibly date and time.
If that doesn't help, try resetting the camera from settings > applications > photos+camera > reset camera.
If that doesn't help, try a hard reset from settings > about > reset your phone
If that doesn't help, try a full clean firmware reinstall using the Nokia Software Recovery Tool
If that doesn't help, take your handset to a Nokia Care Point to have it checked/repaired.

Nokia Lumia 820 issues after Lumia Black update...

Before updating to the Lumia Black update:
1. Was able to connect the Nokia Lumia 820 to my home PC using Windows 8.1 and it was able to see the device and files on it as well as sync music from Windows Media Player to the device.
2. Was able to connect to the Nokia Lumia 820 from one of my Office PCs using Windows 8.0 and was able to see the device and files on it.
As well as to manually install Windows Phone 8 applications or install the Windows Phone 8 applications via Microsoft Visual Studio 2012 Ultimate from either PC.
After the Lumia Black update, Neither PC can see files on the Nokia Lumia 820 nor can any application send files to the Phone's Memory Card or Second Memory Card. (SD Class 10)
Very frustrated with the Lumia Black update. Lumia Amber worked just fine.
I haven't changed anything as far as I know on my Nokia Lumia 820 device to cause said issues nor have I abused the device in any way.
PLEASE HELP!!!
Thank you,
BillNew
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Simply wanted to add 3 new audio tracks to the Music files via Windows Media Player but cannot even connect the device like it did less than 45 days ago when everything was working properly.
All my music files are on the SD Card because the file space needed is more than the 7.3 GB on the base memory for the unit. (Something like 8.1+ GB at the present time of 29.8 GB... which is the formatted size of the 32 GB SD Class 10 card.)
When the Nokia Lumia 820 is connected to my home Windows 8.1 computer, Windows knows about it but cannot finish the handshake to see the device and the 2 memory areas on the device.
Have to determine which programs that I have installed after the initialization that I want to restore.
The problem at the moment is that turning off the unit loses ALL Music Album Data but the songs are still there. This seems to have been caused by Lumia Black Update but not sure if that is true or not.
Have a lot of stuff to backup before resetting the device. Perhaps could upload everything to SkyDrive / OneDrive then restore the data after a full reset of the device.
I have all my cell phone contact data backed up but would like to backup all text messages too.
I have 2 custom applications that I have developed but are not yet setup using the Windows Phone 8 Development License as released products... that will be done soon.
Cannot backup the latest pictures on the phone... not many since the last backup but there are pictures that are not restorable that I would like to keep.
Would rather not have to do a complete reset but may have no choice.
Thanks,
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Lumia 820 Music Sync issue.

I installed 16GB micro SDHC card into my Lumia 820 and set as default for music and pictures. I try to sync music between my mac and phone. But the end of the sync, error message comes up which says all the music can't be copied. When I check the storage section on my phone. Music and video shows 0 and seems like all the music is in "Other" section. Couldn't see anything under "Music". Tried Google and can't find any solution. Please anybody can help me. Thanks a lot.

I have also experienced the same issue and wasted about 4 hours of my life yesterday attempting to deal with it.
Music syncing to SD is horribly broken on the 820, on both 1232.2109.1242.1001 (original) and 1232.5951.1249.1003 (portico) firmwares.
I have ended up in a state where I have had to factory reset to fix the mess on 2 occasions now, on both original and portico firmware. This issue is definitely not fixed in portico.
For some obscure reason, particularly when using the desktop sync app, if it fails and tries again the music app gets very confused and displays an array of duplicates. If you perform an SD card format whilst in this state, the music app still 'thinks' that some of the music is still there and displays it as such. The only way to fix this erroneous display is to factory reset, which is far from ideal.
A workaround to the duplicate issue is to *not* use the desktop Windows Phone app, which seems to be horribly broken.
The Metro app often says that it 'Cannot copy the file to your phone' but it actually has without any issues, go figure.
I also noticed that some SD cards simply don't work properly in the 820.
I firstly tried a brand new Samsung 32GB which intermittently stopped working when syncing, dragging and dropping, and downloading on the phone causing the store to refuse to open necessitating a reboot.
I'm currently using a Transcend 8GB which does not exhibit that problem.
I tested the Samsung on my PC and it works fine, but I returned it to Amazon as faulty and exchanged it with a Sandisk 32GB, so I'll see what happens with that when it arrives I guess.
I don't know if this is a Nokia issue or a Microsoft issue. But someone needs to step up and fix this, because a 'switcher' from another platform will return the device immediately.
I've been a Windows Phone user for some time (Omnia 7, Lumia 800, then 820), but seriously, this issue was really making me consider my choice of platform.
Music syncing to SD *needs* to work and it needs to work reliably.

How to Connect Phone to Internet - Nokia Lumia 820

In Lumia 820 how to connect
my system for internet
Moderator's Note: The subject was amended. We have given a more appropriate subject the concerned topic.

Hi bug_karthick,
Are you having any issue connecting your phone to the internet? There are two types of connection you can use, these are mobila data and WI-FI. If you're pertaining to a different concern, please elaborate on this one.
You can also read the User Guide that comes in the sales pack for some instructions. If you no longer have this copy, you can download it from here:
http://nds1.nokia.com/phones/files/pdf_guides/devices/Lumia820/Nokia_Lumia_820_UG_en.pdf
Keep us posted.

Lumia 820 connection issue with Windows 7

Hi there, I'm hoping someone can help me. Up until about 2 weeks ago I could connect my Lumia 820 directly to my PC (running Windows 7) without the windows phone app. Windows would detect the phone as an external drive and it would appear in Windows explorer. Since after the new year (I uploaded music to the phone for NYE successfully), there is a connection issue. Windows sees the phone in 'Devices and Printers' but not in Windows Explorer. I downloaded the windows phone app and this doesn't connect. Windows 7 is fully updated, including the new service pack.
I have attached a screen grab to illustrate my issue. Any help would be greatly appreciated.
Attachments:
lumia-connect-issue.jpg ‏204 KB

Sorted. It was a case of turning the phone off and on again. *sigh*, bloody billyware **bleep**!

Serious Issues with Lumia 820

Dear Sir/Mam ,
I am very sorry to inform you that i have been using Nokia Lumia 820 since past 3 months , and every day i am facing new problems . Few problems I already mailed you before ( Service request no : 1-6KQPRQV )
,which started persisting within the 7 days of purchase . It is a very bad experience for a genuine customer like me , as nokia is like a family to me . Every one including my mother , father , brother are using Nokia and never faced problems since we started using cell phones .
Apart from problems i mentioned before ,few serious problems I have been facing past few days are as below :
* People i speak with are not able to listen me properly (my voice reaches them very low) , the problem is not permanent though but it rises anytime .
*My volume key button do not respond , as i cannot change volume of the songs for hours even though i can see the volume rising and falling in display .
**** and the most important problem which i faced today is very upsetting and i am in real pain because of it , my phone dropped from a height not more than 1/2 feet ( i mean it) and my lowermost screen is damaged . I was not believing my eyes when i saw it . How can be the the screen of a phone which costs me Rs 23,800 be so soft .Thank god display is working but i am unable to use windows key button .
I am very upset because of it . Being love with Nokia i borrowed it on installments , half of which are still pending and I am in no position to spend money on my 3 months old phone .
Please suggest me what to do , hoping for your early response .
Thanks & Regards ,
Gaurav Singh
Solved!
Go to Solution.

Before I start, please note that this is a user to user forum.
Sorry to hear about the problems you are experiencing. Does sound like there are issues with your handset because it is definitely not behaving normally. Your first port of call should be your local Nokia Care Point. They should be able to assess the issues with your phone and advice you on the options available to you.

Several Lumia 820 Hardware Issues

Hi,
I bought my Lumia 820 3 weeks ago. I've come across a number of hardware issues that i noticed in those three weeks. First, i found the batteries very difficult to remove. I damaged both the battery and the recessed part for the fingers just to insert the micro SIM And microSD. Next, I noticed that the camera bezel (black oval around the camera) was uneven on the side with the Carl Zeiss label. Finally, I noticed that the screen was raised slightly higher in the bottom right corner (near the search button) and that there are dust particles under the screen. Has anyone had any or all of these issues? If so, were you able to sort it out with Nokia Care? Your input would be appreciated.
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Solved!
Go to Solution.

Hi JesseDan,
I found that the nearest Nokia Care from my place is 11 hours away, so I couldn't find the time to drop by. But having watched a good number of video reviews for the 820, it might be a common issue. I opted to just let go of the issues since they don't really affect the overall performance of the camera or the phone. I think Nokia would replace them, maybe even under warranty since this could count as a defect.I've seen the the camera body part on sale online so you can estimate how much it will cost if you decide to replace yours (google: lumia 820 camera deco - around 18-20 USD)

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Having used my Lumia 820 since last December it has been great but in the last 2 months I've suddenly found my Battery draining really fast. I replaced the battery thinking as it is 7 months old and I am not the best at charging properly it might have an issue but the new battery is exactly the same immediately.
I've isolated it to two things - playing Music via Audiocloud or Nokia Music (triples battery usage such that 75-80 minutes of playing flattens my battery, and using Here Maps route navigation which give about 60 minutes before flattening a fully charged battery. On a recent road trip even with the phone being plugged into a charger the whole trip several times the phone switched off as all power drained.
Any suggestions?

No they aren't. Any application / Game or other such thing that requires higher processing power will result in generating more heat thereby making the phone felt somewhat WARM and will also drain the battery relatively quickly. Only if the phone is getting HOT, you may get the device inspected by Nokia Care technician ..

Outrageous messing with contacts by Lumia phones!

Im totally devastated and furious about how the Nokia Lumia handles contacts. When I got my phone I immediately as cautious person realised that something fishy is going on. Since I want to keep my personal life and professional life separated. (Got my phone as work phone).
Hence I created secondary email at live.com to maintain my professional contacts. So that the phone doesnt do anything what I dont want it to do (These days all this facebook and whatnot sync stuff keens to be way too automated). But now, I went and checked my personal email with the phone, and BAM, all my contacts from personal email account was pulled to the phone. My whole address book was now bloated with old contacts that has been building up since late 90s.
And thats not all, the freaking phone draw ALL my phone contacts to the personal live account also! This is creating so much hate within me towards Nokia phones that they let Microsoft dominate and frankly speaking **bleep** the customers over.Now when I then proceeded to try restore the situation. Its not POSSIBLE! As I filter my main live account what was now cross populated my private account, ALL MY CONTACTS VANISHED FROM PHONE! Im furious. Im beyond description furious of this situation. I can not imagine wasting my day going through those hundreds and hundreds of contacts to try figure out what belongs where. This is serious breach againt my privacy. Now my 2 email accounts have been cross synced and my phone is without any contacts.
I fully acknowledge that it was my fault to make the mistake and use the inbuilt email app to chek my personal emails. It was sheer accident as I understood that this kind of situation can happen. But I would like to use my phone without fear of it basicly totally screwing me over. I was cautious from the beginning and I slip once and the whole thing is big mess.
I have been loyal Nokia user since my 2110i phone but this ws last straw. This just made me genuinely want to throw this phone out of window and select some other brand.
For god sake let the users SELECT what to do, dont automate everything specially this kind of stuff that can not be recovered. Im very very disapointed about this situation

No idea what you are on about, contacts, while displaying in one combined view; the People Hub, are not mixed between accounts. When different accounts have contacts using the same name they will show as a linked contact, but all information in the contact data is still separated and one account does not have the info from another.
As soon as you remove an account all related contact information is removed. When adding information on the phone you are asked which account it needs to be added to. When creating a new contact you are likewise asked to which account you want the contact added.
Except for the primary account not having the contacts or calendars from that account on the phone is as simple as deselecting the option to include them in the email + account settings for that account.
Maybe you should take a breath, think about what it is you need or wish to know and then ask an actual question on it so we can help you with it. Going on a mindless rant is not going to get you anywhere here.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Doubt about with update Win Phone 8 - Lumia 820

Good afternoon,
I bought my lumia 820 1 month ago. The OS is 8.0.10211.204, firmware 1232.5957.1308.0001 and my IMEI is 35xxxxxxxxxxxxx.
My device does not identify the new firmware update "... 1314 .." launched a few weeks.
I know that my phone company here in Brazil (VIVO) is the responsible to provide this update, but I wanna know how I can update my celphone without depending my phone company.
Moderator's Note: IMEI was removed. Please don't publish the unique serial numbers of your device on a public web forum.

Good article.

Contacts issues - send contacts to at&t phone book or sim card? and un able to unsync email contact list with phone contact list

I have had several issues with my contacts on this phone. I cannot figure out how to send my contacts to the at&t phone book or to my sim card. The options/menu button in contacts is completely useless. It should give me the option on the sim card to transfer contacts form one list to another. I have already written on another forum about the contact list not letting me unsync one of my email contact lists and how I have 3 copies of all of my contacts because my email contacts are mixed in with my phone contacts.
BB really needs to fix this issue with the contact list because it is beyond frustrating. I even downloaded the new BB software today and it still hasn't been fixed.

OK...so this post is strictly about wanting to send your contacts to the SIM. That capability is one at a time only. And there's a reason for that.
The BB Address Book is robust, allowing you to have one name with multiple phone numbers and addresses. The SIM phonebook, on the other hand, is much less capable...if, for instance, you have one contact with three phone numbers in your BB Address Book, the SIM phonebook would require three separate entries to contain the same data (with the obvious duplication of the name on three separate records).
So, I must ask...why on earth do you want to send your contacts to your SIM? There are much better methods for moving your contacts from the BB to somewhere else...
Let us know!
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Lumia 820 + Creative WP 350 bluetooth headset issu...

Hi,
I have tried using Creative WP 350 bluetooth headset as hands free, but the microphone sound is unclear and speech very hard to understand. Sound is muted and fuzzy. Voice quality is much better with couple of other brand phones (Android 2.3 and S40)
I have tried resetting the headset and all the official updates have been installed in Lumia. Is there anything that can be done, or will this headset be incompatible with Lumia 820?
Technical information of WP 350:
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Does ANYONE have a solution?

Lumia.820. phone home?

Hi,
every two hours, my Lumia 820 connects to the internet via WiFi. I can recognize this by the router' log file. What is going on? I tried to disable all of the automatic reports, background tasks, synchronisation etc., but without effect. The phone seems to be rather obstinate.
Is there someone who has an idea why this happens? My phone is one of those rebooting every now and then, especially overnight. I sent it to a so-called repair shop, and after watching the phone two weeks long, they sent it back to me. Next night it rebooted again... I suspect the automatic connections to be the cause of these reboots, but I can't identify the causal app or service. Despite from hacking the router, there seems to be no way to track the connection. Any hints?
HoVi
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Go to Solution.

since you sent the phone to a so-called repair shop, there's no telling what they have done to the phone, so i would recommend that you take oyur phone to Nokia Care for inspection: http://nokia.com/support

Can I get a phone contact number for Adobe Premire Elements tech issue?

Can I get a phone contact number for Adobe Premire Elements tech issue?

If your issue is about purchasing or downloading or installing a product, then Adobe Support is available via Chat.
If it is about how to use the product to do something then the forums and web and video tutorials are the ways to get your questions answered.

Phone contacts issue (Lumia 820)

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