Phone Crashes during browsing

Hello,
I own an Asha 308 phone. Whenever I open "m.facebook.com" and click on the "more options" link, my phone automatically switches off and on.
This problem is experienced in accessing other websites too.
I would like like to know why does this happen and if there is a solution to it ?
Thanks

Hi socialboy200,
Welcome to the forum!
Sorry to hear about what's happening with your Asha 308. Just to verify, are you using the preloaded Nokia browser app or a downloaded one from the Store, like Opera Mini or UC browser? Try clearing the phone's browsing history by going to Internet > History > Settings > Clear Privacy data. After that, restart the phone, and then try browsing the web again to see if the issue is resolved.
If the issue goes on and you're using a downloaded browser app, try removing it by going to Menu > Apps > My apps. And then, highlight the browser app to be uninstalled, hit Options > Delete or Remove. After that, redownload it by going to Store > My stuff > Download history.
If you're using the preloaded Nokia browser, try restoring the original phone settings by going to Menu > Settings> Restore factory settings > Settings only. Type your lock code (the default is 12345). Once the phone reboots, try browsing the web again.
Let us know if this information helped you.

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/t5/Pool-of-Knowledge/Recovering-from-a-failed-firmware-update/td-p/398147
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Phone Crashes during browsing

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