Phone customer service

why does Verizon have to make getting through to customer service on the phone so frustrating?  I needed info I could not find on the website under my account, and even though I have FIOS TV, phone, internet, and cell phone with Verizon, and was calling from my home phone where the account is, they made me jump through hoops to talk to a person.  I entered my account phone number 3 times and each time it said it did not understand what I entered.  then it asked me what state I was calling from!  HELLO, they can see what state I am calling from, what was the point of annoying me further.  then when I finally got to someone and gave him my phone number (the same one he could see I was calling from), he then asked me for my account number.  I do paperless billing and don't keep a copy of the bill, so I would have to either log in on line or go through my files to find the account number.  and what big question did I have that required such security??? When does my free three-month trial of HBO expire!  It was like breaking into Fort Knox to get a simple question answered.
I am happy with all of their services, but getting through to talk to a real human being without becoming very frustrated is way too difficult. 

I would have to get some account info to find out. I have sent you a private message to get more information.
Anthony_VZ
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  • EE - Worst customer service ever

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  • Complete Customer Service Nightmare

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  • I am a customer Verizon customer of over ten years...I am notgettingany assistance from the customer service department. Since September I am being charged for a Samsung phone that I returned based on the process that verizon has set.return the defective

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    I have a similar problem with my fathers service, it wasns't $600 but what is rightfully your money, you deserve it back, I wrote this complaint on the Consumer Affairs website:
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  • Awful customer service experience over the phone this weekend

    @emaiya
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  • Bought new, discovered it was tampered with or refurbished, now at a loss with horrible customer service and dead phone

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    Simple solution. Get a real internet service and not a cell phone internet connection service it was never meant to be used as the primary internet service
    And how do you lose a home and job and be sued as you claim. What over 10 Gb of data? Give me a break
    In my city small claims is $5000.00
    And over that amount you can go to a superior court to have your issue settled.
    http://www.bbb.org
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          From: Verizon Wireless Customer Support <[email protected]>
    To: flash sam <[email protected]>
    Sent: Tuesday, October 28, 2014 4:16 PM
    Subject:  - Appalled by the lack of customer service - NEW PHONE is DEFECTIVE
    #yiv7047612359 img
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    A message from the Verizon Wireless Community
      |
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    Appalled by the lack of customer service - NEW PHONE is DEFECTIVE
    created by Verizon Wireless Customer Support in Verizon Wireless Services - View the full discussion                  There's no need to consider canceling service with us flashsam. This is certainly not the wireless experience we want you to have! Let's take a look and see what options are available and keep you as a happy wireless customer. If you can send us a private message then we can look into this.
    Thank you…
    ArnettH_VZW
    Follow us on Twitter @VZWSupport    Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community Start a new discussion in Verizon Wireless Services by email or at Verizon Wireless Community
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