Phone cutting off - screen sensitivity issue?

When I am taking or making a call, as I hold the phone to my ear, it can cut off and start dialling someone else - its driving me mad. Is there anyway to alter the screen setting or is there something I'm not doing right. phone seems fine in all other respects it just seems crap at being an actual phone. I don't think its a signal issue btw as reported in other discussions? Help! Someone??

The iPhone includes a proximity sensor that should prevent this. When holding the iPhone up to your ear and face, the proximity sensor should turn the iPhone's screen off. When removing the iPhone from your ear and face, the screen turns back on.
Which iPhone model?
Are you using a case that may be blocking or partially blocking the proximity sensor? If you are using a case, remove the case to see if the same occurs without the case.

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