Phone dead jsut a pic of itunes and usb cable !!!
Hi can anybody help !!!
i have a 3g iphone and tried to upgrade it last night and its is now frozen with a picture of the itunes logo and a usb cable on the screen and that it is it . I can do nothing with it . Have tried again to restore and it is saying that the problem is 1604 have tried the suggested r advise to fix but still no luck !!!
Thx very much
Since you didn't specify what you mean by "tried the suggested r advise", this is what Apple recommends for error 1604:
"Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and reopen iTunes while iPhone remains connected.
iPhone should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection."
http://support.apple.com/kb/TS3694#error1604
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