Phone disable after attempted update

Iphone 5s (11 mon old) ,  12-1-14 attempted to install newest update via itunes on pc, did not install, phone only shows red Itunes circle and cord  icons, phone shut down.  Called apple support, did dx via pc & said that most apps & program in phone had been turned off.  Have been unable to use phone all day. 

Update Service (SUS)
http://www.sonymobile.com/gb/tools/update-service/
http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe
Alternatives on How to backup Xperias
http://talk.sonymobile.com/thread/36355
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