Phone disconnected/audio disconnected phone connected/audio connected

Question

Since the update, my 2014 toyota corolla intermittently says phone disconnected/audio disconnected then phone connected/audio connected.  Sometimes I have actually been on the phone when this happens, my calls drops and then reconnects again as if nothing happened.  I miss parts of the conversastions, one time it was actually a really important call that I was taking.

Answer 1

Yes, Sky did raise the fault with BT and they stated it was a disconnected line.
the reason was that another phone line was connected. they told them to correct the mistake as was told it was not a mistake as it was a disconnected line.
5 hours of phone calls later to Sky and BT and the best a Sky technical Manager could offer was to reconnect with a new number for free (no 120 pound charge) still waiting for the 2 week wait for a phone number. Then I will need to wait another 4 days for internet.
4 weeks lost in phone and internet usage becaue of an engineer error and then another error in not being able to correct a fault correctly.