Phone displays usb and itunes logo but wont restore

my daughters iphone has stopped working and has a usb and itunes displayed on phone, and when i plug it in to laptop it says it has to be restored so i did this 4 times but keep getting the error 1002 come up,i have clicked around itunes for help but just end up going around in circles as it gives no advise as to what to do. can anyone help please.
the phone is a 3gs and is a reconditioned phone it has worked ok for a month but now has this problem and wont work at all.

iTunes: Specific update-and-restore error messages and advanced troubleshooting

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TS3694 i recently purchased an iphone 3gs every time i try to update it keeps failing and getting error 1015.the phone was purchased second hand so know nothing about its history .all i get now is pic of usb and itunes logo.we went on itunes and now wont

i recently purchased an iphone 3gs second hand .wanted to use i tunes and whatsapp but kept saying need to udate to lastes firware or what ever so went on itunes to update. update started but keeps failing now phone wont work at all .all we get is either apple logo or pic of usb and itunes logo.andy help would be gratefully recived only had phone a day.has sony experia and wanted to change to apple and fist time its now useless.

Sorry to be the bearer of bad news, but the iPhone 3GS can only be updated as far as 4.2.1
Requirements for WhatsApp are iOS 4.3 or later. This app is optimized for iPhone 5.
As noted here > WhatsApp Messenger for iPhone on the iTunes App Store
So that app cannot run on the iPhone 3GS.
I stand corrected but apparently you may not be able to update the device regardless.
Message was edited by: CS

I was updating my iphone 3gs and when i came back to check on it, all i had on the screen was a usb and itunes logo. error -1. now my phone won't work. what do i do?

I have a iphone 3gs and while trying to update tot the new software my phone gave error -1 and went to usb and itunes logo page and says it is in recovery mode. I have tried to get it out of this mode but have had no luck. My iphone is not jailbroken, so i don't know why this is happening.

The device is in recovery mode. Connect it to iTunes and the computer and you need to restore it.

My iphone4 cannot open on screen it show usb and itunes logo...needed help urgently thanks

suddenly my phone cannot open on the screen it just show usb and itunes logo only... needed help and solutions urgently thanks a lot

Error 1603
Follow the steps listed below for Error 1604. Also, discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.If you do not want to remove the IPSW in the original user, try restoring in a new administrator user. If the issue remains, Eliminate third-party security software conflicts.
Error 1604
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.

ATV2 Not showing in iTunes, and bricked, showing micro usb and iTunes logos

Hey all,
I was given an ATV2 for christmas a few weeks early, purchased new from Big W (Australia). I happily plugged it in on the 14th or 15th December (I can't quite remember, but I did find out later itunes match went live to a bunch of countries that day, which is why my itunes account crashed). I plugged it in, with the HDMI cable I purchased from australian apple store online, and the power cable. I connected happily to my home network, and started scrolling through the features. I came to a point in setup where it asked for my itunes ID and password. I entered these and it told me it couldn't recognise the apple ID or password.
I tried again, same. I checked my mac to see if it was iTunes or the ATV2 that had a problem... tried to log in, and it said the same error msg. Same on my iPhone and iPad. So I knew itunes was down, and later found out it crashed internationally for some people as itunes match went live.
Unfortunately for me, as I got that first error msg, I aborted trying to set up. I then had a pop up on the ATV2 asking me to update the software (I run the latest software on my mac, ipod, ipad, and have latest itunes by the way), I can't remember which version it had, but it asked me to update, and not knowing the login issue was accross platforms, I tried to log in again and update, hoping it was more a software issue. It seemed to begin updating then pop up with the same itunes error that it couldn't recognise the apple ID or password. At this point the device suddenly showed the micro USB to itunes logo and it became apparent it wanted me to plug into itunes for some R&R. Of course I didn't have a micro usb cable, and had to wait a week or so to get one since I live in the country with no tech shops around. It arrived and I tested it on my itrip as a charging cable. It charges my iphone nicely while plugged into the griffin itrip. So the cable works. I plugged the ATV2 into my imac (latest OSX 10.7.2 and latest itunes 10.5.2) and it doesn't come up in itunes at all. I tried a different USB port in the back of the computer as opposed to the keyboard. No luck. I tried plugging in the power cord as well, no luck. I tried a reset via ATV2 remote holiding the menu and down buttons until the LED light flashes super super fast (as opposed to its current fast flashing). No luck.
How do I get this thing to show up in itunes? Or how can I manually reboot it if it won't show? I live nowhere near a genius bar or even the shop where my family member purchased it, and they probably lost the reciept by now anyway so I doubt I could exchange.
Very dissapointed in Apple for not including HDMI cord or micro usb with the product, not to mention it was Apple's fault itunes crashed right as I was setting up. I'm a huge Apple fan but this is so annoying.
I have read something about router permissions and so on being a possible cause, is this likely? My ipad, iphone and mac never took issue with our wireless network or router previously, but it was setup a year ago and I have no idea what the settings are exactly. We also have two other imac's and a ibook connecting occasionally at home (big family) and no issues there.
I have home sharing on, I did everything the manual said. HELP!

Thanks everyone.
Alley_Cat I tried a new micro usb, as a last ditch effort before giving up entirely... SUCCESS! How strange the other micro usb charges my iphone via griffin iTrip perfectly, but wouldn't work with apple TV. Perhaps there are different kinds? Even more bizarre than Apple not including it in the box, is that they don't even SELL micro USB's on the Apple australian online store (or at least they didn't when I checked a week ago). Now that is stupid.
Anyway i'm mid-restore and software update now, fingers crossed!
Also on the HDMI cable inclusion/not inclusion debate... is it actually possible to use the Apple TV for any reason without one? Because my point is more that there is no way to do anything with the thing, without the cable. Printers that don't include usb connections usually are able to connect to your computer and network wirelessly, therefore perform their intended function without the cable. My point is simply if a device is meant to do something, you buy it expecting to do that thing. I'm lucky I had googled it and knew about the HDMI not being included, but even I missed the micro USB inclusion. At the very least this should be clearly marked on the exterior packaging so you know in store, you have to buy the device + HDMI + micro USB. Isn't Apple all about making 'things just work'?

TS1369 ipod not recognized in my computer or itunes frozen with usb and itunes logo

My daughter's itouch is frozen with the usb symbol and itunes logo and I have tried EVERYTHING on the apple support site to no avail. Any suggestions on how to reset it are greatly appreciated!!!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I have an ipod 1g and it has the usb and itunes symbols but when i connect it to itunes it say unnable to connect ipod becuase you need to type in the passcode but i cant because of the symbols. Help?

So my ipod (not sure if its a 1st or 2nd g) but it has the usb and itunes symbols on the screen but when i plug it into the computer, it says, "unable to connect this ipod. type the passcode on the ipod on the ipod to connect" but i cant because of the symbols. what should i do?

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

IPod touch just shows picture of USB and iTunes logo with CD, won't turn on

I can't get my iPod touch to turn on to the home page. All it does when I turn it on is I get the apple symbol for a sec and then it shows this picture of a USB cord and iTunes logo with a CD. I've tried pushing the home button and power button down together and that didn't work. And I uninstalled all iTunes stuff and reinstalled it and still nothing. Help me!

I had to disable my wireless to get my IPOD to be recognized by ITUNES. it got stuck in that same screen you describe. another thing you can try is connecting it to another pc that has itunes and then connect it back to the original pc. you will just have to overwrite the library when you connect it back to the original.

How to restore iphoneif it shows usb and itunes logo

how to restore iphone showing usb and itunes logo

Hi nirajan,
Thanks for visiting Apple Support Communities.
This article addresses what to do if you only see the "connect to iTunes" screen:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Cheers,
Jeremy

Ipad froze up with picture of cord plugin and arrow pointing to itunes logo but wont go away when i plug into itunes

ipad froze up when i was updating itunes with ipad plugged into computer. now ipad just shows a picture of a cord with an arrow pointing to the itunes logo. does anyone know how to free up my ipad. ive tried unpluggin it and plugging it back in to itunes but nothing unfreezes it.

Try and force iPad into Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times.

TS1538 Iphone5 not recognized by Itunes, only shows USB and Itunes logo

I have tried all items listed my Apple. Will turn on and off but only shows itunes logo and usb. Not recognized by Itunes. Have been thru ALL items listed. Phone is less than a month old

Yes, we tried that, tried everything listed in the troubleshooting sections. Even checked pc with itunes. Took it to Applestore and they fixed it. I have no idea what they did but it's fixed and was free.

Micro usb and itunes logo

So i have an ipad, and an apple tv, no laptop or desktop. My apple tv displays to my tv the micro usb and connect to itunes logo to restore. What do you do with just an ipad and no computers?

You need to grab a micro usb and restore via iTunes. If you don't have a computer then borrow one or take it to Apple. Although, if you intend to be purchasing any content it would be wise to get a cheap computer and hard drive.
http://support.apple.com/kb/HT4367?viewlocale=en_US&locale=en_US

HT1430 i plugged in my phone to upgrade and now there's a picture of the wire that connects to the computer and itune logo that wont' go away, how do i get back to the main screen? i have turned the phone off and on and it's still there, help!!

I can't do anything with my phone now, not even look at the serial number that they require for you to chat with apple. Can anyone help me?

Your phone is in recovery mode.
See this:
iOS: Unable to update or restore

Got grey screen and Apple Logo but wont start up

Out of the blue; my 2008 (1.8Mhz) Mac mini wont boot up and it just stop after showing a grey screen with white Apple logo on it.
I insert the DVD and ran Apple hardware Testing; strangly the machine passed all the hardware test. I did changed the logic board battery but still no luck! Can anyone help me to resolve this issue please?

Mac OS X: Gray screen appears during startup

HT2292 I want to update my songs in my ipod 3rd g. itunes said it need to be restore. The problem now is it can't be restore due to an unknown error (2003). And i cant use the ipod at all. it keep show up apple logo and the usb and itunes logo. please he

please help

Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network.

Phone displays usb and itunes logo but wont restore

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