Phone does not always ring

Question

Hello,
I have been struggling with a wee problem. Our daughter has a Nokia 1650 phone, and when I or my wife call her it never rings. We've been playing hell with her for not answering our calls, but she told us something had been wrong with the phone and it didn't always ring. To check this, I called the phone from my own mobile, the screen lit up to show that I was calling but there was no sound and there was a white cross overlaid on a red circle appears on the screen. When our other daughter's phone calls, the phone rings as normal.
I called Nokia's helpline on Monday but the guy I spoke to couldn't tell me what was going wrong and said he need to research it. I called again today, and they still said they didn't know what is wrong. Today the guy said I should try resetting the phone by typing *#7370#, but my daughter tried this and nothing happened. I'm going out of my mind, my daughter is 13 years old and I spend a lot of my time travelling for work so it's a worry that we can't reach her. Does anybody here know how to fix the phone? Right now I'd be grateful even for just a clue where to start.
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Answer 1

This is so unfair! My wife had exactly the same problem - a very good friend, Peter, complained that whenever he rang her she did not answer and would not accept her explanation that she never received the call. The reverse was also true - another friend, Dave, never answered when she called and he also claimed he never received her call. On reading the explanation here, we got into her Nokia (1208) and, sure enough, there were two numbers on the Number screening list and one was her very good friend Peter. The other one she did not recognize. Anyway, she deleted both from the list. Then she rang Dave and told him about our discovery and he too reported he found two numbers on HIS list, including my wife's.
Problem solved? Yes, BUT, it's saddening that mccbleue is so quick to suspect, and jamesy_mac is so ready to accept, that the daughter is a liar. I can imagine the poor kid protesting her innocence. If she didn't want to answer your phone calls, all she had to do was ignore them, not put you on the screening list! My wife has no idea how those numbers got screened on her Nokia and her friend Dave swears he didn't do it either. It's a bug in the **bleep** phone, for pete's sake.