Phone does not recognise battery

I have just purchased 2nd hand (but brand new in box) a curve 9360 for my daughters xmas.When i put the battery in it goes red on front,powers the blackberry screen then goes off to show a battery with red X through it.In the manual this says "battery not inserted correctly or invalid battery".
There is only 1 way to put the battery in & it`s a new official battery.Please help

Jamiesarge19 wrote:
I have just purchased 2nd hand (but brand new in box) a curve 9360 for my daughters xmas.When i put the battery in it goes red on front,powers the blackberry screen then goes off to show a battery with red X through it.In the manual this says "battery not inserted correctly or invalid battery".
There is only 1 way to put the battery in & it`s a new official battery.Please help
What's the name of the Battery? is it EM-1?
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

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