Phone does not ring but works in all other ways.

Hi All,
I have a quad set of BT7600 phones, and for some reason these have stopped ringing. This has been like this for a couple of months but I've been away so we have relied on mobiles for this time.
When I say 'stopped ringing' I mean just the noise - the phones show the caller display fine and you can answer the phone and speak to the caller if you see the incoming call - just no ring tone. Outgoing calls and ansaphone messages are also still fine.
I have BT infinity with the filtered socket - I have removed the faceplate and connected my master phone into this with the same result, everything fine except ringtone. I have also tried another cordless phone at the test socket with the same result (Eurotel elite 2825).
Any ideas how I can get this checked out? I'm pretty sure it must be wiring/settings fault outside the house because I've tested with 2 different phones at the master test socket.
Please don't ask me to call the indian no-help-line. I love my BT products, but over the years I've had so many lies and rubbish from them that if they are the only recourse to resolving the problem then I'll move to talk-talk or whoever - even if the service is inferior as long as it doesn't involve BT India.
Thanks,
Alan.

try live chat on this link https://bt.custhelp.com/app/contact#h=eyJzdGVwMCI6ImNvbnRhY3RJdGVtTGluazU2MjciLCJzdGVwSWR4IjoxLCJzdG...
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