Phone doesn't respond

sometimes when trying to return to the Call screen.  Example:  When I'm on a call and need to view Contacts, I'll press Speaker, hit the Home button, view my Contacts then press the Green Bar to return to the Call screen, the phone doesn't respond and will not go back to the Call screen.  This has happened several times.  I did not experience this issue with my last iPhone.  How can this bug be fixed?

Memory needs to be cleared.
1. Clear Apps in Processor Background. Press Home Button twice quickly. In bottom bar hold down an App until the Apps in the new bar start to wriggle. Click the - minus sign of the left App, keep deleting the left most App very quickly until all are gone.
2. Reset, hold both Home and Power Buttons until the iPhone begins to restart itself.
Done.

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