Phone doesn't turn on, solid red light, requires send back BUT I have a request.
I've essentially figured out that my Z10 needs to be returned for some sort of warranty / repair, however I'm really hoping that we can request that the data on the phone be saved rather than it just be lost forever. Is this possible? There are many important notes that haven't been backed up.
Symptoms: Phone doesn't turn on, red light comes on solid for a few minutes and then turns off. Connecting it to a computer doesn't result in anything (no computer connection, no change in phone).
I am with Bell, and I even live in Kitchener (I could personally drop into BB to sort this out) I wanted to check here as a last resort before sending it back.
Thanks!
Hi and Welcome to the Community!
I used these steps from Geek Squad and it worked for me.
Restore BB10
When a BlackBerry 10 device is only flashing the red light and refusing to boot up, this indicates that the device’s operating system has become corrupted. The flashing light may follow the pattern of 1, 2 or 3 short blips, with a longer pause between the sets.
In order to fix this, you need to re-install the operating system on the device, which will then set the device back to its original factory state.
Please note: this process will completely wipe your device, so please make sure you have a backup of your personal information available to restore before going through this process.
Download and install the latest version of BlackBerry Link for your computer.
Open BlackBerry Link software.
Plug in the BlackBerry device using your USB cable.
At the bottom left of the program, find the device you're having issues with and select it by clicking on it.
The BlackBerry Link application will then ask to either reconnect or reload the device software. Choose Reload.
Confirm the reload when prompted to do so, which will wipe clean any data previously on the handset.
Allow the reload to complete, which can take some time. Whilst this is underway, the device will have a solid green light. This process of downloading and reinstalling the device can take an hour or more, depending on the speed of your internet connection, soplease don't disconnect the BlackBerry until the process has finished.
Once the restore is complete, simply set up your device again, or restore it from a previous backup stored on your machine. However, if you want to restore a previous backup, remember to sign in to your BlackBerry ID on the device first! If you're not sure how to do this, we have a full guide available.
The good news is, this process is almost identical on both PC and Apple Mac. Simply follow the same process as above. Finally, if you have any questions, please don't hesitate to get in touch with us.
VIA | nakumba
http://supportforums.blackberry.com/t5/BlackBerry-Z10/Z10-dead-red-light-blinks/m-p/2478589/highligh...
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"
Similar Messages
-
SBH20 doesn't turn on - solid purple light on charge
Hi,
I've had my sbh20 for about 6 weeks now, and up until now I've been quite pleased with it. However, it's stopped working and I was wondering if anyone else had experienced this particular fault?
Basically, it doesn't turn on. Flicking the switch to on does nothing, no light, no noise /beep through headphones. Thinking it was possibly out of charge I plugged my usb charger in. The light came on, solid purple! Strange I thought. I left it on charge overnight and in the morning the light was still solid purple. When switching it 'on', the light goes out completely, and still no function.
I have tried the reset as advised in the manual. The light briefly goes from purple, to Blue and then back to people. End effect, no change.
Is this a repair jobbie?
Thanks.Sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/
For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled. Richard P. Feynman -
My HP Envy HD always had a solid blue light on the tower panel. Last night, the tower panel had a solid red light & monitor said no signal, check video connection, so hubby changed HDMI cable. Still didn't work, but somehow he did get it to work & monito, computer functional. Problem, I still have a solid red line on tower panel. The tower light used to be solid blue - what happened to that? It's solid red consistently, whether I'm using computer or whether it's asleep. Called HP support and was told my computer is fine. They couldn't answer what happened to the blue light. I'm concerned. Red always is a warning, right? Help! Thanks for any advice.
You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.
Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).
Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable.
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien -
G5 won't boot, no chime, solid red light, fan rush and no display!
Hello,
As the title states my power mac g5 doesn't start..I suspect it's for the scrap, but hold out hope.
It's around 2005 model. 2.0ghz
Ok so I turn on, fans go into overdrive, red light comes on and does not blink at all, stays solid.
No display, it also does not chime.. Just sits in fan overdrive and solid red light..
I hold the power button to turn off and it does.. No led flashes.. Red light is the one behind the power button, no other lights on..
Help would be greatly appreciated... Have looked at so many links, but they don't have the exact same problem
Thanks in advance.... Innit!Hello,
Fans going full blast is normal if the OS doesn't load OK.
I suspect this...
If you're sure the RAM is good, try the Hair Dryer trick...
http://discussions.apple.com/message.jspa?messageID=13240047#13240047
https://discussions.apple.com/message/15223603#15223603
https://discussions.apple.com/message/15499912#15499912
https://discussions.apple.com/message/15613068#15613068
https://discussions.apple.com/thread/3270112
https://discussions.apple.com/message/16053892#16053892
No power light at all...
https://discussions.apple.com/thread/3692775?tstart=0
It can show on any G5, and even many other computers & electronic devices of the period.
http://www.macintouch.com/reliability/pmg5.html
http://lowendmac.com/ppc/power-macintosh-g5.html
And see this last one in particular...
https://discussions.apple.com/message/16781690#16781690
Heat gun better...
https://discussions.apple.com/thread/3916312?tstart=0 -
Solid Red light...black screen, then white screen. No icons.....
Hi....
I have a 2 year-old BB Storm. I have the issue where there is a solid red light that stays on. Screen goes from black to white. The icons never appear anymore. I went to my local Verizon, and they suggested getting a new phone, as they could tell it was a software issue. One technician suggested, before buying a new phone, to try downloading the software from the BB site because sometimes it's been known to push through or flush out the software issue.
My question is, which operating system should I download? I can't go into the device to find out what version I currently have.
I have pictures on this BB. I already lost pictures when I went from my old phone to my BB. I'll be crushed if I lose the remainder.
Any help would be great.
Thanks.
Today, I will commit one random act of senseless kindness. Perhaps YOU will be my "victim".Hi there,
I'm not sure if you'll be able to save your pictures if they were stored to the device memory, but let's cross our fingers.
To reload your OS, follow the steps here: http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...
Once there, follow the link to download the OS from Verizon. Just download the most up to date OS.
Good luck!
If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.
If your issue is resolved, don't forget to click the Solution button on the resolution! -
Phone doesn't turn on. And keeps on blinking when connected to charger
Please help me.. Phone doesn't turn on. And keeps on blinking when connected to charger.. The logo keeps coming up and then vanishes..
Similar problem here. Iphone 5 32gb met iOS 8.1.2 keeps blinking apple logo when connected to the charger but doesn't start up. iTunes doesn't recognise it, but i managed to get it into recovery mode. But sadly the update stops with an unknown error 2001. Changing cables, ports or even laptops doesn't help. DFU mode gives similar results.
Any suggestions where to go from here? -
My old phone doesn't turn and I want to get the serial number for it to see if it's eligible for the battery replacement with Apple. Can I use the IMEI number to find the serial number?
Call applecare. They can look up the IMEI number in their system to see if the device is eligible.
AppleCare US phone number: (800)-694-7466
Contact Apple for support and service
http://support.apple.com/kb/HE57 -
My phone will not turn on. I did a hard reset but all that my screen will show is a picture indicating I should connect the power cord to iTunes (power cord symbol with an arrow iTunes icon).I don't know my serial # and I do not have acces to my laptop.
The serial number has nothing to do with this.
YOur phone is in recovery mode.
You will need access to a computer with itunes on it to restore your phone.
http://support.apple.com/kb/HT1808 -
My iPod 2G doesn't turn on. It is out of battery, but when I connect it to my charger it just continues to show the apple logo. It did that for 3hours straight. Please HELP!
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
hello i just came back from the apple store and they had to restore my phone and i just downloaded all my apps and music back but my photos that are on icloud i only got 80 out of 768 back. what do i do to get all of them back?
If you tried to restore to your iCloud backup and your photos didn't fully restore, first go to Settings>iCloud>Storage & Backup and make sure it isn't still in the process of restoring.
If the restore is complete and all your photos weren't restored, all you can do is try restoring the backup again. You might try the solution posted by ezjules in this discussion: https://discussions.apple.com/message/19518589#19518589. This involves opening the photos app after the phone restarts and you provide the passwords for your Apple IDs, then leaving it open for the remainder of the restore process. -
I connected to home share on my ipad iphone and macbook pro now it's asking me to turn on home share on the apple tv but I have no other remote, any ideas?
Welcome to the Apple Community.
If home sharing isn't enabled on the Apple TV, you will need the aluminium remote that came with it to do so. -
Phone wont turn on and red light flashing 5 times with pause/s in between
i was charging my phone, after 30 minutes i unpluged the plug from the mains and typed in my password. from there on the phone went completely blank and all i was seeing was a red light flashing. I charged the phone for 12 hours and now i cant see the red light anymore. The only time i see the red light flashing is when i use the usb or the phone charger. At the moment the phone is completely blank i cant switch it on. Also ive tried using the usb which didnt help my laptop doesnt recognise it neither does the desktop manager.
Message Edited by SgtAssassin on 10-11-2009 05:22 AMHi and Welcome to the Community!
Without the use of the charging port, tests will be more difficult, and results less definitive. Nevertheless...this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note please that "known good" and "new" are not necessarily the same thing...while rare, a new battery certainly can be defective. The best (and, btw, least costly) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
If the result is that your BB is the issue, then you will need to seek out a local (to you) shop with a qualified BB hardware technician to give you a proper evaluation and estimate. If you remain in warranty, you could instead seek support under those terms (assuming your warranty is not void).
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
My phone doesn't turn on, help!
I will put all my phones information first... I have an iPhone 5s 16g on iOS 8.2.
OK so my phone died (meaning it's not charged) last Thursday evening/night. It was showing the needing to charge with the red battery and the charger on the screen but then later not even that popped up it was just a black screen. My charger had broken and I didn't have one so I wasn't able to charge it until last night (Sunday) with one of those rip off chargers that take a little longer to charge. I tried that and this morning it still doesn't turn on. And YES IVE CLICKED RHE POWER BUTTON AND HOME BUTTON AT THE SAME TIME. That didn't work I am getting a better charger tomorrow but I KNOW this charger works because I was able to charge my iPod. I need more ideas my phones just showing a black screen Ive clicked all the buttons including the ringer and everything my phone just won't do anything. I got my phone in February of this year so I doubt the battery is dead or that my phone is broken. I guess I will wait until I get my new charger hopefully that will help. Please help ASAP, thanks! (PS: I've never used this so idk what a community is)Did you hold the HOME and POWER buttons until an Apple logo appeared for up to 30 seconds if necessary? See:What to do if your iPhone or iPad will not turn on
-
Blackberry curve 8310 Solid red light
I have what i have come to read online for the past 2 hours as the red light coma. After trying a couple of things out i've found im not to handy when it comes to electronics. I've tried the Jl Cmder wipe but for some reason the program doesn't install on my computer. I'm going ot leave it plugged into the wall charger over night to see what happens..earlier today I pluged it in and took the battery out to see what would happen and the red light turned off but nothing came up on the screen. When i went to put the battery back in nothing came up no screen not red light. it took me several tries to get the red light back. i've used other batterys and with no luck...please help me out i would hate to pull the plug
JL_Cmder is your only hope.
It's a very simple install, just download, double click on the exe file that you download.
Folllow the directions to connect here to wipe the device and subsequently load the OS to the device. Follow the instructions here:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
If JL_Cmder does not work, follow this instructional:
http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
My BB won't turn on the red light flashes and the key's light up
Hi
I have read all posts relating to my problem, but one thing my BB won't do is resgister on my computer. The phone will not turn on, has the red light flashing and the keys light up, but the screen will not come on. I have tried taking the battery out, charging it all night, all the recommended/ideas from this sight, but no joy. I have only had this phone since July last year. I haven't been able to try updating phone etc as it won't register on my or my husbands computer please help
LouiseHi,
The way you presented it made me think it had just happened.
So you have had the phone since July has it ever worked?
Most likely you are missing some or all of your device OS and you'll need to reload the device.
Because the phone can't generate enough signal you will have to "force detect it". I've attached the link below. If you want to proceed I'll need what version of Device OS and what version of desktop manager software.
Thanks,
Bifocals
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB03295 How to verify which version of BlackBerry smartphone software is installed on the computer using BlackBerry Desktop Software
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.
Maybe you are looking for
-
Sorry, but I don`t like this sort of no-support of a big company in the form of delegation the work to users.
-
I have Mountain Lion 10.8.5 and Word 2008 12.3.6. Someone is trying to email me a doc file and an els file. Can't open or copy them. Error messages about being in use, read-only or invalid. So he gave me the files on a flash drive and same thing. I k
-
Publishing to WWW from MacBook Air
Hello, I used to use Pagemill 3 on my old Mac. it doesn't work on this one. What is the recommended software for publishing to the web please ? Is there any that will accept the Pagemill 3 files ? Thank you for your advice. Ken..
-
I bought my Mom an iSight- how can I video with her?
Hey, I am still confused with some of the threads I've read. I just sent my mom an iSight and I want to video chat with her. Will an AIM account allow me to do this? How about the free trial .Mac account? The reason I am confused is I dont know if AI
-
iTunes 10.5.2 will not download on my Dell Latitude D620. Receiving error code 2330. I have tried over 10 times, both automatically & manually. Any suggestions?