Phone fails to ring

Within the last 10 days my family and friends have been complaining that I do not answer their calls. But I have not heard my phone ring to announce an incoming call.
I have tested my line using the BT website which reports no fault found. I have tested the handset which rings. I can dial out, no problem. But when anyone calls me the phone does not ring.
Thinking maybe the phone was at fault I purchased a new one. Having set this up I found that it displayed the same fault. No ring on incoming calls.
This is very frustrating for all concerned.
What's the solution?
Solved!
Go to Solution.

foxfire wrote:
Keith, could it be that the capacitor in the master socket has blown? If so maybe something I could replace?
The capacitor is not used with modern phones, as they simply ring using the normal A and B wires. (2&5)
Its a legacy component, but it is still used as part of the automatic line test, to indicate that there is an NTE connected.
Failure of the ringing circuit in the exchange line card, is a very common occurance, owing to the age of the equipment in the exchanges.
I am sure that BT will sort it out, assuming that you have reported it?
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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