Phone freeze, download error and auto factory rese...

Question

Last Saturday, my 2yr old child was playing with my screen lock lumia. Next thing I see, it display a factory reset. It's ok for me since I sync my data mostly online, not a real damage. But after the factory reset, the main problem happen. It doesn't fully functioning, icon doesn't display right. Next thing I know, freeze and factory reset again. it happen 3-4 more time but mostly functioning ok after reset. It seen ok after that. Except when I try installing back the app from marketplace, after about ten app, error msg displayed rejecting the app installation. Phone is giving feedback back can't even go into the dialer. Next few minutes, restart and stuck at nokia logo, on-off and it's back to factory default. Happen few more time after installing app every time. The last try, use the phone half day, fully function. Error, restart, stuck at nokia, and factory default again after trying to install app. Sent it to the Nokia Care (authorise service center) for 2 days. Collect this afternoon. It happen back again after installing apps for marketplace. Will sent it back tommorrow. It's horror for me since happily using it for 3 month. Could find anyone posting the same problem, maybe it is a hardware problem. But a bit of concern since it is just a 3 month old phone. Is there a way for me to get replace for a new one??

Answer 1

Hello Funkylildiva,
Thank you for contacting Apple Support Communities.
The following article addresses downloading past purchases.
Download past purchases
http://support.apple.com/kb/HT2519
If, after going through this article, you are still having problems, there are links to report a problem or contact iTunes Store suppport at the bottom.
Regards,
Jeff D.