Phone freezing and almost unusable since software update - Help!

I am hoping someone can help. I have a Blackberry Q10 (work phone) and yesterday i downloaded the software update. I didnt notice any issues but when it rebooted it just froze on the home screen (i can see the time /wallpaper etc but cannot make any swipe gestures to move from this screen) I have tried re-booting/taking the battery out etc. I left the battery out last night and this morning plugged the phone into my laptop- that did occasionally free up the swipe function and i can occasionally get into BBM and Text (which are both working) but I can no longer view my email (i can see them in the hub but not read the actual message) and i cannot access my contacts or make or receive any calls. The phone still keeps freezing on the home page (it seems to free up momentarily if i connect to my laptop). the battery is draining very fast also. I am not very tech savvy at all, can anyone help me? (my phone provider is BT) Thanks N

Anyone? Battery has now completely drained and will only work if plugged into my laptop (it was charging yesterday)

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