Phone froze, then i tried to restart and is frozen with apple logo.
What do i do? The phone froze so i did a hard restart. held the wake/sleep button and home button, then i turned it back on and it doesnt go to anything else but with the load up apple screen. Has been like this for hours and its sitting on the charger. Also turned it off for an hour and still hasnt been resolved. Have had the phone for 13 months. wasnt updated with latest software. Isthe phone a goner or is there something i can do??
Hold HOME and SLEEP about 10 seconds to reboot the phone.
If this doesn't work reboot your computer, launch iTunes, find a USB port directly on your computer (not a hub). Plug the USB end of the cable in to the computer. Press and hold the HOME button while connecting the iPhone to the other end. CONTINUE HOLDING until something happens on the phone, then release. This will put the phone into Recovery mode and it should reinstall the firmware.
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How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
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Let the battery fully darain. After charging for an least an hour try a reset and restore. Use Recovery mode if necessary.
If not successful, then time for an appointment at the Genius Bar of an Apple store. -
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Ignore sandeep. Don't use DFU mode. You need to use recovery mode.
http://support.apple.com/kb/HT1808
Placing your device into recovery mode
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
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Note: If you see the screen pictured below, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
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My IPad 1 has lost complete power. I have attempted a restart and a reset without results. I have attempted to charge with the keyboard dock, the wall charger and connecting to my MacBook Pro. Again no results just a black screen. Is this a battery failure? I am in Mexico for another 6 weeks and hoping to find a solution.
Cathi-
How long did you have the iPad connected to the wall charger? A completely dead iPad battery may not work until it has been charged for some time - maybe a half hour or more. I suggest leaving it on charge overnight, and then trying the reset.
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Fred -
I have a frozen screen (black with the apple logo & an empty bar below) following an error message that appeared during an update of version 10.1 on my iphone 4.
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We have a 32 gb iPad, slow but sure. Just tried to do restore from cloud and now it's frozen. Shut off with power button and wake/sleep only and all I get is the apple symbol when I restart it. Stuck.
If reset doesn't work, try and force iPad into Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.
5. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: You need to be patient and repeat the above many times to recover your iPad. Data will be lost. -
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Take it to an Apple store or AASP.
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My iPhone 3 is not seen on iTunes when I connect it. It is also showing low battery but is not even charging and continously showing the Apple logo... What should I do? Thanks in advance, Jahnavi...
Jahnavi,
two things to be looked upon in this case. First thing is about the battery. Once the battery has enough charge in it we can try a force restore on the phone to re-install the iOS.
> Try a hard reset of the phone (Press and hold the HOME button and the Sleep/Wake button until the phone restarts and comes up with Apple logo). After trying this step, try charging the phone and see if the battery holds the charge.
> Once battery has enough charge in it then we can force it to DFO mode and perform restore. For restore refer to this link. -
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Sounds like a hardware issue to me going by the CRC error you mentioned. I'd make a Genius Bar reservation (you'll need your Apple ID) if you have a nearby Apple Store and get it evaluated. The evaluation is free but repair/replacement could incur other charges.
Genius Bar reservations:
https://www.apple.com/retail/geniusbar/ -
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I was working with my iMac, the screen was suddenly frozen, then I tried to restart it manually, after turing it on again,
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My daughter has had her Razr for about 9 months now. About two weeks ago she picked up her phone in the morning on her way to school when she noticed two cracks, both starting at the camera lens. One goes completely to the bottom and the other goes sharply to the side. She has never dropped it and me and my husband went over it with a fine tooth comb. We looked under a magnifying glass and could no find any reason for the glass to crack. Not one ding, scratch or bang. Our daughter really takes good care of her stuff, but we still wanted to make sure before we sent it in for repairs. Well we did and we got a reply from Motorola with a picture of the cracks saying this was customer abuse and that it is not covered under warranty. Even though they did not find any physical damage to back it up. Well I e-mailed them back and told them I did a little research and found pages of people having the same problems. Well I did not hear from them until I received a notice from Fed Ex that they were sending the phone back. NOT FIXED!!! I went to look up why and guess what there is no case open any more for the phone. It has been wiped clean. I put in the RMA # it comes back not found, I put in the ID #, the SN# and all comes back not found. Yet a day earlier all the info was there. I know there is a lot more people like me and all of you, but they just don't want to be bothered so they pay to have it fix, just to have it do it again. Unless they have found the problem and only fixing it on a customer pay only set up. I am furious and will not be recommending this phone to anyone. And to think I was considering this phone for my next up grade! NOT!!!!
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I downloaded the latest iOS7 to my iPad and then the screen went blank and would not respond. I have tried pressing the two buttons together and briefly get the Apple logo but still can not restart, the logo disappears. I have tried connecting to my iMac to restore the iPad but the device does not show up (I have an old iMac). What else can I do?
You need to be running Snow Leopard 10.6.8 at the very least in order to sync your iPad with iTunes so you could update your Mac, if it can be updated, and if you care to do so.
If that's not an option, you will have to find someone that can restore the device for you with their computer running iTunes or make an appointment at an Apple Store and ask them to restore the device for you.
I hope that you have an iCloud backup, because you will lose everything on the device when it is restored.
Snow Leopard can still be purchased in the U.S. Apple Online Store.
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Also, I would not give up on the reset technique....holding down on the sleep and home buttons at the same time until the Apple logo appears. It takes about 10-15 seconds and sometimes just a little longer to get the logo to appear.
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