Phone handset not ringing

BT are dealing with this so am not seeking solutions but before contacting them I saw other threads on this which didn't seem to answer the basic questions so am posting for reference only for others with this problem.
My handset(s) weren't ringing even though inward callers were hearing a ringing tone at their end.   The handset's ringers were OK when checked in the handset setup and the handsets were able to dial out. 
NB: The BT online line test said there was no problem with the line.  
I tried the handset in the test socket under the bottom plate of the main socket as advised online but it still didn't work.    From reading this forum, there ddin't seem to be any 'user' solution to this.   I contacted BT through the online chat and they did further tests, revealing an exchange problem, for which they gave me a reference number and an expected resolution time of 6 days (from report).    Others with this fault should therefore be aware that even if the online test says the line is OK it can be an exchange problem, though this wasn't clear from other threads on here.
I should add that the BT person on the chat line was very helpful and I didn't have to wait too long in the queue.

Faulty port on a line card in the exchange, a very common problem.
An Openreach Field Technician will need to visit the exchange, and move your line onto a different Equipment Number.
They do not normally change line cards unless most of the ports are faulty.
Should not take more than ten minutes, once they have a new equipment number allocated, and your number changed over to it.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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