Phone hangs up when supporting on shoulder

When my wife is using the phone and she has to hold it by squeezing it between her head and shoulder so she can use both hands, it hangs up. I thought when the phone is up to your ear a sensor can tell and the screen is inactive. Anyone else have this happen? I thought you could only hit the end call button when it was away from your head.

If the phone is tilted away from her face, the sensor will be uncovered, and the screen will activate. I've found the same thing when trying to "cradle" the phone with my shoulder and no hands. You have to make an effort to keep it against your face and not tilted away at an angle to keep the screen locked.
An alternative is to press the lock button, which will manually lock the screen while on a call.
-SB

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