Phone has a black screen
phone has a black screen, can hear calls but can't see or answer them
Hi marazzo,
If you have a case or any other accessories you're using with the iPhone, try testing without them. Also, try the suggestions in this article:
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
Resolution
If a single application is not responding or stops responding when it opens, you can force it to close.
If the device is unresponsive or if certain controls aren't working as expected, restart your device.
If the device remains unresponsive or does not turn on (or power on), reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let it charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more aboutrestoring iOS software.
If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
If the above steps do not resolve the issue, contact Apple.
-Jason
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Take it to Apple for repair.
This happened to mine. At the Apple Store they told me it was the logic board and gave me a new one under my AppleCare policy.
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If this has happened more than once the problem is likely on your PC.
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Wow- thanks Jim! I removed the case and voila... it worked. Knock on wood that you solved my problem with such an incredibly simple solution. I'll find out where this proximity sensor is and make sure my case does not interfere with it.
Thanks so much.
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Hello apple community. My dad just sent me a used iPhone 4s for my birthday about 1 week ago. Today I was using my iPhone and I went to eat and left my phone on my bed. Then when I came back , I tried turn it on and it didnt turn on. It has a black screen but it functions properly. It might be a display screen error or something. I tried the famous method of pressing the home button and the power button at the same time for like 10 seconds but it still wont work. I also plugged it in on my computer and it shows everything on there but my iPhone screen is still black. I hadthe same problem earlier when I got the phone but it turned on after a little while of charging it. What is going on? I live in a small town in Mexico and there are no Apple stores nearby! What should I do? Please I really need your help on this issue. Thank you very much for your attention and hopefully you guys can help me.
Hello there, Kevin Barreto.
To make sure if it is a hardware issue or not, the following Knowledge Base article should help guide you further:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Specifically the section on:
Display has no backlight or dark screen
Toggle the ringer switch to see if the unit vibrates. If it does, it could be that iPhone is getting power, but is not displaying any image.
Try turning iPhone off and then on again.
While connected to the iPhone charger, try to reset the iPhone.
If the low-battery screen appears, charge the iPhone.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D. -
Header 1
Header 2
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http://support.apple.com/kb/HT1414
If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808 -
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You're in luck! Your phone is still covered by the one year Apple warrenty. I would visit your local Apple retail store, or contact Apple over the phone. They should be able to help you out best!
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try a reset, hold down the home/power button together until you see the apple logo and then release then wait for the phone to boot back up.
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Looks like its time to replace the phone... That's a hardware issue that is no longer supported for a 3GS
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That iPad is probably in recovery mode:
http://support.apple.com/kb/HT1808
But it won't be much use to you, if you don't know any passcodes.
In that case, you should contact Apple.
By mail...:
http://support.apple.com/kb/HT5312
...or by phone:
http://support.apple.com/kb/HT5699 -
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thanks for your helpLook in the dock and see if you can see any scaly blue-ish stuff. Look in the headphone jack under bright light - can you see anything pink?
Take it to an Apple store. They can help you with a repair. If you take it anywhere else, Apple will not repair your phone if anything goes wrong. -
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Sounds like a repair issue, which is not easy to do in India :(
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