Phone has frozen and won't allow reboot

my daughter iPhone 4s has frozen and will not allow me to restart.
I Have tried pressing the home and power key but nothing works  can anyone help?

Try putting the device in recovery mode.  If you can't update or restore your iPhone, iPad, or iPod touch
To put your device into recovery mode, follow these steps:
Turn off your device and leave it off.
Plug in your device's USB cable to a computer with iTunes.
Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.
When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.

Similar Messages

  • Mini ipad has frozen and won't let me restore showng 3014 error code.  I have tried all suggestions to correct error and mini ipad is now frozen saying connect to itunes.  Can't i just reboot it somehow?

    BIG QUESTION!!!!
    My mini ipad has frozen and won't let me restore showing 3014 error code.  I have tried all suggestions to correct error and now is frozen saying connect to itunes which just shows the error message..  Can't i just reboot it somehow?

    Hi annababs,
    This article has troubleshooting specific for error 3014:
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/ts3694
    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software and ensure that communication to gs.apple.com is allowed. Follow these stepsfor assistance with security software.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow theadvanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.
    If that does not work, this article may be able to help:
    iOS: Unable to update or restore
    http://support.apple.com/kb/ht1808
    Take care,
    - Ari

  • HT201210 I just updated my Ipad and I have a message that says "canot back up" and it's frozen and won't allow me to do anything.

    I just updated my Ipad and I have a message that says "cannot back up" and nowv it is frozen and won't allow me to do anything. I can't even shut the Ipad off.

    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

  • HT4061 My IPAD has frozen and won't respond to any commands

    My Ipad has frozen on me and I can't get it to respond.

    Have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider if it appears), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

  • Ipad screen has frozen and won't switch off

    My ipad has frozen on me in the middle of watching bbc iplayer and won't switch off either.  Any suggestions.

    It does not specifically address this particular issue per se. Rebooting/resetting the iPad is a basic troubleshooting tip that covers a whole multitudes of little issues in iOS devices.
    This is a screenshot of page 127 of the iOS 6 support pdf manual for the iPad.
    Here is the manual.
    http://manuals.info.apple.com/en_US/ipad_user_guide.pdf

  • Phone has frozen and will not switch on

    Twitter was not working so I unistalled it from Iphone.  Reinstalled it but the phone then froze.  Turned phone off but now it will not switch back on and is frozen on the apple screen.  Help

    Connect iPhone to Wall Charger and Reset, hold both Home and Power buttons until the iPhone begins to restart. Usually takes less than 20 seconds time of holding both buttons.
    If this does not work you may need to Restore the iPhone Firmware. If you decide to Restore the Firmware, connect iPhone to computer with iTunes open, hold both Home and Power buttons until the iPhone is recognized in Recovery Mode, Restore the Firmware. Again usually takes about 20 seconds of holding both buttons.

  • TS4644 have tried updating icloud but my screen has froze and won't allow me to get out of screen

    I have tried to update Icloud keychain but my screen has froze.   Each time I try to agree the terms nothing happens.   Only had ipad a couple of months.

    If it really froze (you can't do anything with it), try rebooting it:  press and hold the home and power buttons until the Apple icon is displayed, then let go.

  • HT201210 ive updated to ios6 and now my 4s has frozen and wont do anything. the apple sign is on the screen with a line below. any ideas how to fix this

    ive updated my 4s with the ios6 and now my phone has frozen and isnt responding. the apple sign and a line below it is on the screen. any help??

    This symbol means you need to connect your phone to your computer's iTunes via the USB cable and restore the phone.

  • TS1363 iphone 4 has frozen and reboots itself every five minutes

    I uploaded the ios6 3 days ago and since then my iphone has frozen and now keeps turning its self off and starts rebooting.its shows that the battery needs charging and then the apple signs appears and stays for about 5 mins then its flashs,turns off and then bck to the charge process what else can i do?

    Faye1989 wrote:
    2 days ago i dropped my phone in water and immediately got it out and tried to dry it off.
    I switched off the phone and left it in un cooked rice for 48 hours, i switched it on today and everything seems to be working fine.. apart from... the phone keeps switching itself off and re-booting every 5 minutes
    i have since taken the back case off, dried it, put it back together and left it to dry out even more.
    does anyone know what else i can do? or what the excate problem is that is causing it to switch off and re boot every couple of minutes?
    The problem is that it got wet while it was under power, this most likely will have caused a short between parts of the circuitry that normally are separated. It may (if you stop using it while there is some moisture left inside it) revert to normal operation, frankly I doubt that very much.
    Take it to Apple for diagnosis, you can avail yourself of a 'non warranty replacement' while you are there, if needed.

  • HT1414 I have changed my Iphone once last year. My iphone has being playing up for the best part of 6 months. It Keeps deleting all my music of the phone. it freezes and will not allow me to turn it on or off. if i am in the middle of an app it will rando

    I have changed my Iphone once last year. My iphone has being playing up for the best part of 6 months. It Keeps deleting all my music of the phone. it freezes and will not allow me to turn it on or off. if i am in the middle of an app it will randomly shut it down and turn the phone off totally (even if it is charged.) It will not charge properly, it has to be in a exact position to charge and even then go's off and on. I thought this my be my charger but the charger works fine on another phone. it will not allow texts to come through properly and sometimes will not not let me ring people it just freezes and i have to turn it off and on a couple of times in order for it to work. it will not let me update apps and the silent button is not silent it still go's of on ringer.The keyboard will freeze up not allowing me to type anything.  It wants me to pay £126.44 for it to be repaire when i have nothing to do with why its not working!

    That is correct.
    That is the price of a replacement iphone once your iphone is outside of the warranty period

  • TS1702 An app has disappeared from my screen yet when I try to reinstall it, it shows as already installed and won't allow me to install the app again.

    An app has disappeared from my screen yet when I try to reinstall it, it shows as already installed and won't allow me to install the app again.

    Make sure you emptied the trash
    Now restart
    If that fails, click the in the upper right hand corner of your screen and type app name in

  • Ipad2 touch screen has frozen and none of the apps will open. I can't do a shut down to reboot?

    My Ipad2 touch screen has frozen and none of the apps will open. I can't do a shut down to reboot?

    Sorry, darned auto correct. Sleep and home. The home is the button on the front of your iPad. The sleep button is also the power down button. It's on the upper right edge of your iPad.
    My apologies for the typo. My keyboard is charging and the onscreen keyboard and I don't get along well.

  • I have attempted to update a few apps and the install has frozen on 'waiting' not allowing me to either access the app or delete it, any idea why this has happened and how do I get around it?

    I have attempted to update a few apps and the install has frozen on 'waiting' not allowing me to either access the app or delete it, any idea why this has happened and how do I get around it?

    See if either of these things works for you. In the future ... Only update one app at a time. Forget that the Update All button even exists. It causes more problems than it does good - IMO.
    Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
    If that doesn't work - sign out of your account, restart the iPad and then sign in again.
    Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    Go back to Settings>iTunes & App Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.

  • My i phone has a passcode onit so it will not allow me to connect to itunes my phone has froze and dosent allow me to type in my passcode what shall i do

    my i phone has a passcode onit so it will not allow me to connect to itunes my phone has froze and dosent allow me to type in my passcode what shall i do?!!!

    Check here http://support.apple.com/kb/HT1808

  • HT1222 allowed new ios settings update and now my phone has crashed and cannote restore on itunes

    allowed new setting update on iphone 4 s for ios 7 but now my phone has crashed and i cannot restore on itunes

    Hi Ozergang,
    Thanks for visiting Apple Support Communities.
    If your iPhone is unresponsive after updating and can't be restored, you may find the troubleshooting steps in these links helpful:
    Resolve iOS update and restore errors in iTunes
    http://support.apple.com/kb/ts1275
    If you can't update or restore your iOS device
    http://support.apple.com/kb/ht1808
    Best Regards,
    Jeremy

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