Phone has frozen...

My Phone has frozen... and will not switch off using on/off button
How can I fix this?

Try a reset. Hold down the home button and the on/off button together until the Apple logo appears (ignore the "turn off" slider). Then wait for the phone to restart.

Similar Messages

  • HT201210 I am using a 3GS iphone.While attempting a download of the new OS IO6 my phone has frozen on the itunes screen. When i attempt to restore I get the Error code 1611. This happens on different laptops. I've followed all the given resolutions with n

    I am using a 3GS iphone. While attempting a download of the new OS IO6 my phone has frozen on the itunes screen. When i attempt to restore I get the Error code 1611. This happens on different laptops. I've followed all the given resolutions with no change.I am using a 3GS iphone.While attempting a download of the new OS IO6 my phone has frozen on the itunes screen. When i attempt to restore I get the Error code 1611. This happens on different laptops. I've followed all the given resolutions with no change?

    If you are having the same issue on several computers then it is a hardware issue! Not a software issue! Replacement is the only resolution!
    http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne

  • Phone has frozen while resting to factory settings.

    I wanted to reset my phone to factory settings. I have done this without the use of a pc. But now it seems that my phone has frozen on start-up. All it has is a black sceen with the apple icon in the middle. It has been this way for about 3 hours now.
    Can anyone please help?

    See if you can force the phone into recovery mode:
    Leave the USB cable connected to your computer, but NOT your phone, itunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new. In your case, select setup as "new".

  • I have downloaded ios8 and my phone has frozen on Apple screen. The MAC no longer recognises this device. Please help!

    I have downloaded iOS8 onto my iPhone 4S - the phone has frozen on the Apple screen (and it keeps going black). It is also no longer recognised as a device on my MAC...please help

    Make sure airplane mode is off and wifi is on. If no go try restoring in itunes and if that fails you will most likely need to call apple or go to an apple store to get a repair

  • I have just tried to update my iPhone 5s to iOS 8.1.2 but my phone has frozen on the update screen what can I do to solve this problem please

    I Have just tried to update my iPhone 5s to iOS 8.1.2 but my phone has frozen on the update screen what can I do to solve this problem

    Hi Michaelcampbell1980,
    I understand that you have run into an issue while updating your iPhone. Here is an article that will help you address this issue:
    If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
    http://support.apple.com/en-us/HT201263
    Thanks for coming to the Apple Support Communities!
    Regards,
    Braden

  • HT204074 I have an iphone 4. I upgraded to ISO6. All well until Monday. I was updating 2 Apps over Wifi which froze. I tried to do the soft reset and now my phone has frozen totally. It will not go passed the Apple icon sign on start up. I drained the bat

    I have an iphone 4 and upgraded to ISO6. aLL WAS WELL UNTIL mONDAY WHEN i WAS UPDATING 2 aPPS AND MY PHONE FROZE. i TRIED SOFT RESET AND THEN MY PHONE HAS NOW FROZEN ON THE aPPLE icon and I cannot go further. I cannot sync to pc as my phone is not recognised. Hlep!

    Hi, beth.lau.gr.
    Thank you for visiting Apple Support Communities.  
    I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen.  I wont be able to give you an exact answer as to why this is happening.  However, this is the most relevant troubleshooting article for this issue.  This article also provides options to reach out to us via phone for additional assistance.  
    If your iOS device restarts, displays the Apple logo, or powers off while you're using it
    http://support.apple.com/en-us/HT203899
    Cheers, 
    Jason H.  

  • Phone has frozen and won't allow reboot

    my daughter iPhone 4s has frozen and will not allow me to restart.
    I Have tried pressing the home and power key but nothing works  can anyone help?

    Try putting the device in recovery mode.  If you can't update or restore your iPhone, iPad, or iPod touch
    To put your device into recovery mode, follow these steps:
    Turn off your device and leave it off.
    Plug in your device's USB cable to a computer with iTunes.
    Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
    When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.
    When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.

  • My phone has frozen on a zoom position I have tried resetting and restoring the phone will restore but by putting my back up files on goes back to zoom on the screen

    My phone has stuck on a zoom position meaning I cannot use any of the functions. I have tried resetting but the problem reoccurs. I tried restore but although it would go back to normal as soon as I put on the back up files it goes back to the problem.
    How can I get into the settings?

    Double Tap the Screen with 3 Fingers...
    Then go to Settings > General > Accessibility and make sure Zoom is turned Off.

  • HT5278 iOS 5.1.1 Software Update - I have just attempted to install this update on my 3gs and at the final stage was presented with an error message of 1602 and now my phone has frozen. Yes I have tried all the usual ways to resolve this and it didn't wor

    iOS 5.1.1 Software Update - just tried to update and it didn't work! Got to the final stages and was presented with error 1602! My screen now has the frozen image of the itunes logo and usb thing. Happened once before - funnily enough when doing an update back in November - I had to visit an Apple store to have the phone restored. Would appreciate any advice as I would like to avoid another trip to the apple store.

    found the real problem.
    In my laptop where it couldn't detect the iphone and ipad, this folder is missing:
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
    The ipad was wrongly using a microsoft driver.
    I found the correct drivers in:
    C:\Windows\System32\DriverStore\FileRepository\usbaapl64.inf_amd64_neutral_c111a aecb61e9a2b
    Copy the contents to
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
    After that, I had to update the driver for Ipad in device manager.
    Ipad was found under: "Removable Devices", as a storage device.
    Once that is fixed, itunes can detect ipad, and I can restore it.
    Apple should really look into ensuring that folder doesn't go missing during itunes update process.

  • Phone has frozen and will not switch on

    Twitter was not working so I unistalled it from Iphone.  Reinstalled it but the phone then froze.  Turned phone off but now it will not switch back on and is frozen on the apple screen.  Help

    Connect iPhone to Wall Charger and Reset, hold both Home and Power buttons until the iPhone begins to restart. Usually takes less than 20 seconds time of holding both buttons.
    If this does not work you may need to Restore the iPhone Firmware. If you decide to Restore the Firmware, connect iPhone to computer with iTunes open, hold both Home and Power buttons until the iPhone is recognized in Recovery Mode, Restore the Firmware. Again usually takes about 20 seconds of holding both buttons.

  • My phone has frozen after its battery was completely finished. what to do?

    my iphone 3gs was out of battery completely.
    when i tried to recharge it it didnt recharge and now it is completely frozen.
    what can i do?

    If the battery was discharged and that caused the phone to turn off, it may take up to 30 minutes or more for the phone to respond once it is plugged into the charger.
    I suggest using the charger that came with the phone and plug that into a known good wall outlet. Then wait 30 minutes. After thirty minutes, and with the phone still plugged into the charger reset your phone. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the phone restart.
    If the phone restarts, leave it on the charger until it is fully charged.
    If the phone does not restart then check to make sure the lightning or dock connector port is free of any lint or other debris. You might also try a different cable and different charger. If none of these work its time to have you phone checked out by an Apple technician. Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.

  • TS4062 my phone has frozen on a screen to sync and I cannot get out

    Help, cannot use my phone because it's frozen on a screen to sync and I cannot get out.  Cannot even turn it off

    it says "iCloud Backup - Backups happen when this iPhone is plugged in, locked and connected to Wi-Fi".  Was trying to go into settings to turn back on wifi and it wouldn't let me get past this screen

  • My phone has frozen while trying to do the iOS8 update. Help please

    What do i do. Can i get it to reset so i can restore from my back up.

    You'll have to be more specific as to how did it freeze. At which stage of the iOS8 update and also roughly how long has it stopped moving for.
    Option A - Wait for another 15-20 minutes
    Option B - Perform a reset by unplugging the iPhone and holding the home button and power button together for 10-20s. Replug the device into iTunes and select restore from backup (latest timestamp).

  • Tried to restore and phone has frozen on white apple screen

    i plugged my partners phone in to update, it said that there was an error and i should restore it, i did that and it said there was an error nd ejected the phone i plugged it back in twice and then it just froze on the black screen with the white apple on it, i can't switch off or anything. Please help, he's not a happy bunny

    I would try and get the phone into DFU mode and restore.
    How to DFU Mode

  • I have tried to update software phone said it need more space so i have deleted everything on phone and still says not enough space and now phone has frozen on settings and i cant switch phone off

    software wont update and it frozen on setting

    Follow this very helpful user tip by wjosten:
    Syncing to a "New" Computer or replacing a "crashed" Hard Drive

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