Phone inoperative after lumia black update

Hi,
I updated my Lumia 920 (UK version, unlocked) to Lumia Black/GDR3 when it went live. My phone became unresponsive after the installation. No default apps would work other than calculator. Try to launch any in-built app and it tries to launch then crashes out. Shutdown was also failing. Only hard restart worked. There was no error message. Very simply, nothing was working. Not the calendar, not the settings app, not the phone app, nothing. People would call me and they would hear the phone ringing, but there would be no activity on my phone. If I restarted the phone (hard reset), it would show that I had missed calls, but I cannot get into the app. The messaging app and toast notifications showed that I had x number of messages but I couldn't get in. Third party apps, on the other hand, launched successfully. I should say that only a few 3rd party apps installed successfully from backup, but wifi fails and the others don't install.
I used the key press reset process to set back to factory default and reinstalled. Still the same problem. I took it to Microsoft store here in Houston, they couldn't make it work or downgrade back to (Amber) 8.0.10328.78.
Fortunately, I was able to use the Nokia Software updater for retail to downgrade back to Amber. However, an attempt to upgrade again resulted in the same problems. I have now returned to GDR2 and am unwilling to upgrade again. What are my options?
Incidentally, I was on the Preview for developers version of GDR3 before the general release and my current woes, but am stuck on Amber right now.

I used the Nokia Software Updater for retail. I can't find the original link whose steps I followed, but the following link has pretty much the same steps: http://mynokiablog.com/2013/10/11/how-to-easily-fix-the-lumia-reset-spinning-cogs-at-home/.
There are a few caveats. The tool downloads the latest firmware package from Nokia's (I assume) servers.When you connect your device, it searches for what is the latest firmware version and tries to download it, even if you already have a downloaded file. When I connected my device the first time, the firmware available was Amber. I used it and restored my phone successfuly. However, after trying to install Black again, and the problem repeating itself, I connected to NSU again and it downloaded a new firmware which appears to be Black and installing it resulted in the problem reoccuring. The software doesn't give any direct means to select an earlier downloaded firmware, or decline a download.
The work around I discovered was to delete the latest firmware, and chose the work offline option (Server Configuration -> Work Offline). The system then used the firmware I had on the computer. The problem, of course, is you are going to be getting the firmware for Black, not Amber when you use NSU now and it may just perpetuate the problem. However, nothing ventured....
One more thing, the firmware file is in excess of 1.3 GB. 
Attachments:
NSU-Offline.PNG ‏58 KB
NSU-downloads.PNG ‏71 KB

Similar Messages

  • Nokia Lumia 820 issues after Lumia Black update...

    Before updating to the Lumia Black update:
    1. Was able to connect the Nokia Lumia 820 to my home PC using Windows 8.1 and it was able to see the device and files on it as well as sync music from Windows Media Player to the device.
    2. Was able to connect to the Nokia Lumia 820 from one of my Office PCs using Windows 8.0 and was able to see the device and files on it.
    As well as to manually install Windows Phone 8 applications or install the Windows Phone 8 applications via Microsoft Visual Studio 2012 Ultimate from either PC.
    After the Lumia Black update, Neither PC can see files on the Nokia Lumia 820 nor can any application send files to the Phone's Memory Card or Second Memory Card. (SD Class 10)
    Very frustrated with the Lumia Black update. Lumia Amber worked just fine.
    I haven't changed anything as far as I know on my Nokia Lumia 820 device to cause said issues nor have I abused the device in any way.
    PLEASE HELP!!!
    Thank you,
    BillNew
    Solved!
    Go to Solution.

    Simply wanted to add 3 new audio tracks to the Music files via Windows Media Player but cannot even connect the device like it did less than 45 days ago when everything was working properly.
    All my music files are on the SD Card because the file space needed is more than the 7.3 GB on the base memory for the unit. (Something like 8.1+ GB at the present time of 29.8 GB... which is the formatted size of the 32 GB SD Class 10 card.)
    When the Nokia Lumia 820 is connected to my home Windows 8.1 computer, Windows knows about it but cannot finish the handshake to see the device and the 2 memory areas on the device.
    Have to determine which programs that I have installed after the initialization that I want to restore.
    The problem at the moment is that turning off the unit loses ALL Music Album Data but the songs are still there. This seems to have been caused by Lumia Black Update but not sure if that is true or not.
    Have a lot of stuff to backup before resetting the device. Perhaps could upload everything to SkyDrive / OneDrive then restore the data after a full reset of the device.
    I have all my cell phone contact data backed up but would like to backup all text messages too.
    I have 2 custom applications that I have developed but are not yet setup using the Windows Phone 8 Development License as released products... that will be done soon.
    Cannot backup the latest pictures on the phone... not many since the last backup but there are pictures that are not restorable that I would like to keep.
    Would rather not have to do a complete reset but may have no choice.
    Thanks,
    BillNew

  • Bluetooth problems after Lumia Black update

    Just updated my 1020 with the Black update.  Now i cant listen to music on my bluetooth headphones.  The headset is connected ok (and constantly), the connection doesnt drop.  But i only get about a second of music, then 2-5 seconds of silence, then another short burst etc. 
    Ive tried deleting the headset in bluetooth settings and re-pairing but that did not help.  If i just listen through the phone speaker, then there are no dropouts.  Headset is fully charged.
    Anyone else having issues since the update?  Been working fine for over a month before the update.

    Ok, managed to fix this now, these are the steps i did though you might not need all of them
    Did a soft reset (hold power and volume keys)
    Tried going to xbox music, had no download options, couldnt play any music even locally as said i had no license.
    Noticed the time and date was wrong after the reset so set that to be correct.
    XBox music now works again
    Bluetooth headphones now work again.
    So perhaps the root cause of the problem was that after the black update, the DRM on the xbox music files was kicking in and once the licencing was working again, all was fine.
    Anyway, phew.

  • My lumia 920 bricked after lumia black update

    I update my 920 to lumia black after update 920 freezes so i soft reset it but after reset no app works not even setting so i hard reset it threw vol. Up vol.down power and vol.down buttons but its remains as it is intead i lost my data plzzz... Help what should i do to fix it because my lumia 920 is useless now i can only use it as a paper weight
    Solved!
    Go to Solution.

    Even though the update process is fairly straightforward and safe sometimes it can go wrong which is never fun when it happens to you. Rule #1 when doing a backup in any case and on any device is to have a backup.
    If the phone will not properly restart or reboot you need to get it to a Nokia Care Pointof Repair Facility wher ethey shoudl be able to fix this for you. See HERE for your options which may vary from region to region.
    Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

  • Lumia 925 can't find Lumia Black update

    My phone can't find the Lumia Black update, I talked to Telenor in Sweden and the say the update should be available. My current SW is 3047.0000.1326.2005.
    Is there some other way to download and install the update?
    Regards,
    Fredrik

    Ota is the only way for users to update their phones. You could always get your phone updated at your local Nokia Care Point. I would suggest leaving it another few weeks before doing that. 

  • Lumia Black Update Notification for my L920(India)...

    Hi,
    I am from India and using Nokia Lumia 920 brought in India itself but I am not getting the Lumia Black Update Notification. Can anyone please help me how to get the update notification..
    Do I need to tweak any settings to get the notification?
    Any help would be appreciated.
    Note: Indian phones are unlocked phones by default.
    Currently my settings are
    Phone Language : English
    Country/Region : India
    Regional Format : India (English)
    Time & Data - Automatic
    Manufacturer Name: RM-821_im_india_443
    Mobile Operator: 000-IN
    Build ID: 3047.0000.1326.10144
    Thanks in advance.
    -Lumia 920

    Hi. May we know the status of the phone? Did you manage to receive a notification concerning the update?
    The update has been made available for the country, variant and phone: http://www.nokia.com/global/support/software-update/wp8-software-update/wp8-availability-in-asia-pac...
    If you have not received any notification, try manually checking for it. Go to Settings > Phone Update > Check for Update.

  • Why still nokia lumia black update is not yet avai...

    Nokia has announced the GDR3 update for all of its windows 8 phones but still lumia 620 update availability shows waiting for approval. Lumia 620 has better specs than 520 but lumia 520 got the update ahead of 720 and 620. What may be the reason for this delay!!!?

    If they tell you the reason is there something you can do about it? You will eventually still need to wait regardless of what the reason for the delay is. asking repeatedly about the availability will not expedite the release.

  • Not getting lumia black update

    I have a Lumia 625 but I have still not got the Lumia black update.

    Did you try the Nokia Software Recovery Tool already? There, what is your 7-letter code (product code)? That code determines your firmware variant which determines your current version. Then we can check together if you have the latest version.

  • Is anyone else experiencing trouble turning thier phone on after trying to update to the ios 6.0.1? I cannot access my phone at all...

    I
    s anyone else experiencing trouble turning thier phone on after trying to update to the ios 6.0.1? I cannot access my phone at all...

    Sounds like their was some corruption that occured during the update. Have you tried connecting it to iTunes in recovery mode and restoring it from backup (or to factory settings if from a backup fails)?  Use the instructions in this article to walk you through placing your device in recovery mode.
    iOS: Unable to update or restore
    Otherwise, try DFU mode.
    http://www.iclarified.com/entry/index.php?enid=1034
    B-rock

  • Release date of lumia Black update?

    Hello,
    I am using Lumia 920.Can anyone please the release of Lumia black update(GDR3) in INDIA?

    Most probably during Q1 2014.

  • Regarding lumia black update for 520

    I jst want to know dat whether the lumia black update will bring glance to lumia 520..
    as the update has great changes in the glance settings I'm curious to know abt it..
    plzz sum1 help me out..

    Lack of Hardware support restricts the implementation of this Feature on Nokia Lumia 520

  • Nokia Lumia Black Update for Lumia 520 620 720 in ...

    When Lumia black update will be available for 520 620 & 720. Still on waiting for approval.

    Lumia 620 is not getting the black update and I don't know why they even bother sending out emails to 620 owners saying "Get your Black update today"...  So annoying

  • Nokia Lumia Black update broke volume key function...

    Since I updated my Lumia 1020 to Nokia Lumia Black, the volume keys stop working while the phone is playing music from time to time.
    It doesn't happen right after selecting the song or album, but after a while I try to + or - the volume and I see the volume indication on top of the screen going up or down, but the volume remains the same. If I stop the music and select another song it works again. So it has to do with continuous playing.
    I have seen this issue reported in several other posts here and other websites, please tell me you are working on this. I can't believe my Lumia 1020, a VERY expensive phone and Nokia's flagship cannot change music volume with its dedicated keys.
    Solved!
    Go to Solution.

    Apparently after a soft reset the issue is no longer present.
    I will keep trying it anyway since I have read that other people could not fix it with a soft reset.

  • Lumia black update status

    My Lumia 625 not showing black update..when ever I checked it shows u r with latest updates... Please help me how to get black update in my phone
    Solved!
    Go to Solution.

    Update availability may vary depending on your phone model, region, and network service provider or carrier. Software updates are continuously made available based on operator approvals.
    Your phone automatically checks for updates on a weekly basis. If you have a Wi-Fi connection, your phone downloads the update once available. To change the settings, or check for updates, just tap Settings > Phone Update.
    For major software update releases, such as Lumia Black, you can also check for the availability of software updates in your region HERE
    If  i have helped at all a click on the white star below would be nice thanks.
    Now using the Lumia 1520

  • Lumia 620 Lumia Black Update

    Why can't I update my Lumia 620 from Windows 8.0 to Lumia Black? When I try to manually check for updates, it says my phone is up to date... And it obviously isn't. I bought the phone in Libya, but I'm using mobile services from a Serbian provider. The Black update for Lumia 620 is supposedly available in both countries, and I have enough storage for the update, more than 3.5 GB - I have even tried doing a hard reset, but my phone still says that the system is up to date. Help!

    Did you try the Nokia Software Recovery Tool already? There in that tool, what is your Nokia Product Code? Does that code match the one which is printed on the label of your phone (seven characters)? The Nokia Product Code determines your firmware variant which determines your current version. We can check together, only with this code!

Maybe you are looking for