"Phone is not authenticated"

I just got my iphone 4s today and texting, web, wireless internet works but I can't get calls or make any calls. When I try to make a call it says "Im sorry but your phone can not be authenticated" why?? I have service, and I've tried turning it off and on, I don't get it.

Congratulations on your new device, jecca007!
In the event that you get the authentication error message, you would need to give us a call from a different phone if possible, by dialing 800.922.0204 option 3.
We will need to get you all squared away in our system with the account changes on order to get your calls to authenticate.
Tamara H.
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IPhone not authenticated?

I just got this phone today. Everything works like texting and data, but I can't call anyone. It says my phone is not authenticated. I dialed *228 like a gazillion times and it said service updated, but it still reverts back to that message when I make a call. Please help!

I would not call it a bug. The app store app is probably using the Safari engine under the covers.
As with a Desktop computer, most apps do NOT use the proxy settings in the browser - these apps make their own TCP connections, so unless they have their own settings for a proxy, they fail too. Many IM applications have their own tab for proxy settings because they don't work through the browser.
All you can do is try contacting the developer of each app and ask them to add proxy support, but they will probably tell you to use 3G/Edge instead.
Most people just don't need proxy support as most companies that implement proxies do so to manage where and what content is accessed. So rather then use my companies internal proxie and have sites and content blocked, I just use my 3G connection.

"user not authenticated" in Africa

My missionary friend has an email account set up with africaonline, the service provider in Ghana. When he is at the africaonline office he can send and receive email fine. However, when he attempts to send email from any other location he gets a "user not authenticated" message. His connection is by modem. Thanks for the help!

Hi Ernie,
Here is the web site for Africa online: http://www.africaonline.com/index.php
He is using the iBook modem. I am assuming it is the same ISP since he is not changing the information that he initially entered to set up the service. He lives in a rural village and drives to an internet "cafe" - a wooden shed that provides him with a phone cable and a dial up connection. There are no land lines in his area. The strange thing is that he had no email difficulties with his previous iBook.
I don't know what kind of connection he is using at the africa online office - it is located in Accra which is a large fairly modern city.
Kelly

Xsan 3 not authenticating StorNext FX 2.2 client

I have Xsan MDC running on OSX Server 10.8.2 .... have four Mac Pro clients that are all running OK ... tried to add a Win 7 PC this weekend using StorNext FX2.2 client software .... all seemed to be going well ... the PC can see the LUNS and the StorNext File System but will not mount the RAID even though it's been allocated a Drive letter.
I can ping both machines and the PC can see the LUNS OK ... had Quantum Tech Support on the phone this afternoon and after extensive diagnostic testing (great support btw) we've come to the conclusion that the Mac MDC is not authenticating the PC for some reason and therefore won't allow the XSAN RAID to be physically mounted on the PC.
Have tried disabling the Win 7 Firewall and anti-virus software but that may still be an issue ... whenever I try to run the 'authenticate client' process I keep getting the same error message that the PC is offline or unavailable even though I can ping it and the LUNS on the PC are allocated a drive letter and the StorNext File System is running.
Any ideas on likely cause?
Thanks,
Neil

Yep, the first thing we checked ... it's in the Config folder.
The Quantum support guy went through all the logs today and found an interesting error message:
I also found another error in the MDC logs related to “version mismatch”
12/30/12 16:18:56.395 SL_EVT_CONNECTION_FAIL SL_FRU_SNFS SL_FRU_SNFS minimdc.loc
al fsm[PID=422]: fs 'exaVOL01': Node 192.168.0.3 [10] does not support CaseInsensitive as this file system requires. Please update the client.
12/30/12 17:18:58.443 SL_EVT_CONNECTION_FAIL SL_FRU_SNFS SL_FRU_SNFS minimdc.loc
al fsm[PID=422]: fs 'exaVOL01': Node 192.168.0.3 [70] does not support CaseInsensitive as this file system requires. Please update the client.
Got me thinking ... when I create a Volume in Apple XSAN Server, I always leave the case INsensitive option switch on (enabled) .... just wondering if Win 7 can handle case INsensitive?
Could this prevent Win 7 StorNext FX 2.22 mounting the drive even though it can see the LUNS?
Neil

My phone is not working without a Wifi connection.

I had to get a new cell phone because my speaker phone no longer works. Luckily my phone was still under warranty. Now my phone does not connect wirelessly unless I have a wifi connection. I never had to have a wifi connection in the past to receive and send email, connect to the internet, etc.. How do I fix this problem?

AnufromVA wrote:
Now my phone does not connect wirelessly unless I have a wifi connection.
That surprises you?
I never had to have a wifi connection in the past to receive and send email, connect to the internet, etc.
Are you trying to say you cannot connect via your carrier's cell network? You did remember to put the SIM in?

Problem with iOS7 : I have a message on my screen "This phone is not registred as a developper phone..." or something like that, can you help me because I download the iOS7 Beta even if I was not a developper. Thank you very much if you help me.

Problem with iOS7 : I have a message on my screen "This phone is not registred as a developper phone..." or something like that, can you help me because I download the iOS7 Beta even if I was not a developper. Thank you very much if you help me.

JaillotJb wrote:
I download the iOS7 Beta even if I was not a developper.
if you downloaded it and are not a developer, then we are not allowed to help you here. sorry.

I have IPhone 5. Songs on phone do not match songs in my itunes library. Can't get rid of songs on phone because they don't show up in library

I have IPhone 5. Songs on phone do not match songs in my itunes library. Can't get rid of songs on phone because they don't show up in library.

Hi there,
It sounds like you may need to hide these purchases in the iTunes Store in order to prevent them from displaying on the Apple TV. Take a look at the article below for more information.
iTunes Store: Hiding and unhiding purchases
http://support.apple.com/kb/ht4919
-Griff W.

Lenovo S 850 phone is not working properly(Please do not buy Lenovo phones)

I bought the phone on date 16/08/2014 from The Mobile Store,Delhi.After 2-3 weeks I was facing problem with the touchpad and was given in the service center(Service No-SRIN2411410070001(Abhishek Technologies, Ahmedabad)). I got the phone from service center after two weeks.
After 1 week from service I am facing more problems in the phone. List are described below:
1-Battery Problem: If I talk, play a Video or games it drains the battery very quickly(in between one and half hour)
Previously i have watched two movies(around 5 hours) still the battery was on 50 percent charge.
2-Auto Restart: Yester I found the phone is automatically restared again and again(not stopping) and I switched off
it, after words works as expected. But happening
3-Profile Auto Change Vibrate:When My phone is in General mode and made a call, Its automatically changed to vibrate mode after call.
4-Text pad in Desktop:There is no link for text pad in Desktop/Home screen, But still it is displaying there some time.
Not going from there if i touch on back. After restart it was gone.
It is not completed 3 months and Once it was on Service center and Seceon time this is happening with loads of problem.Can you please take over on all this issue. Can you please provide me a new phone, Because everyday I am facing a new problem.
If you go for any local brand also I thik that phone should not have this much of problen is such a few time.
I am using LENOVO Laptop from last 8 years and still it is working fine.SO I have gone for the Lenovo mobile, But I did a wrong choice.I am totally unsatishfied.

are you talking about voiceover where the phone is reading things out loud to you? you have to double tap things in voiceover in order to select them. you'll need to go to settings > general > accessibility > and turn off voiceover there

HT201210 i updated my 4s yesterday, but my phone will not work at all now, and will not turn off. It has a itunes image on the screen with an arrow undernieth and what looks like the charger lead. i've had it on charge! is there anything else i can do?

i updated my 4s yesterday, but my phone will not work at all now, and will not turn off. It has a itunes image on the screen with an arrow underneath and what looks like the charger lead. i've had it on charge! is there anything else i can do?

Cconnect it to your computer with the latest version of iTunes installed.

I have spent the last hour trying to upgrade my Iphone using ITunes. Now, my phone will not work at all. I think the backup is on my computrer, but it appears now to upload. What to do?

I have spent the last hour trying to upgrade my IPhone to IOS 7 using ITUnes. Now, my phone wil not work at all. I think it is backed up on my computer, but I am unable to get it to download to the phone. What to do?

Thanks, as it still will not work, I assume it is damaged and needs to be sent in for repairs.
Tim

After trying to update my iphone 5 to ios 7 via itunes my phone will not work at all, all i have is an itunes logo and cable logo on the screen HELP!!!!

after trying to update my iphone 5 to ios 7 via itunes my phone will not work at all, all i have is an itunes logo and cable logo on the screen HELP!!!!

you'll want to restore it using itunes and recovery mode
http://support.apple.com/kb/ht1808

I updated software upgrade from itunes. now phone will not work at all. only have picture of apple icon and usb on screen

i downloaded an upgrade from itunes last night to os5.1 i think. it said there was a problem with the download. now my phone will not work at all. it just has a picture of the itunes logo ans a picture of a usb cable on it. my computer will not recognise phone either

http://support.apple.com/kb/TS1538
Try rebooting it and connect. Make sure you're connected directly to a USB port using the Apple USB cable.

HT1386 When i connect my iPhone to iTunes, it says i have to set up my iPhone, and wont allow me to sync any media i have already purchased on it. My phone is not new, so I dont understand? This all came about when i updated the iOS 6 software.

When i connect my iPhone to iTunes, it says i have to set up my iPhone, and wont allow me to sync any media i have already purchased on it. My phone is not new, so I dont understand? This all came about when i updated the iOS 6 software. I have tried to re-set up my phone but it makes no difference and deletes everything off my phone.

bubblesblom wrote:
Okay, so my friends think it is funny to change the passcode on my iPhone.
Maybe you should get new friends.
I'm not sure that recovery mode works when you have to trust the computer, but did you try it?
If you can't update or restore your iOS device - Apple Support
If that won't work, perhaps you can use Find my iPhone from a computer in your iCloud.com account to erase the device.
iCloud: Erase your device - Apple Support
This has nothing to do with the Find my iPhone app being installed on the phone, but you do have to have Find my iPhone activated in the iCloud settings on the phone.

This phone can not be used because the apple mobile device service is not started

i plug my iphone into my computer and the message this phone can not be used because the apple mobile device service is not started pops up and wont let me download any music onto my phone. what can i do to make that stop happening?

See Here
http://support.apple.com/kb/TS1567

I've bought an iPhone5. After that i've syn taht with my old apple ID. But when i login to the apple site it is telling that my phone is not registered. What can i do?

I've bought an iPhone5. After that i've syn that with my old apple ID. But when i login to the apple site it is telling that my phone is not registered. What can i do?

Why exactly do you care if it is registered?
Is there some issue with the device?

"Phone is not authenticated"

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