Phone is not being recognized as a device!

My husband and I share a apple account but when he plugs his iphone into the USB on our computer, it isn't showing up at all under devices in the Itunes program.  My phone is working fine and shows up without any hassle.  What should we do?

The iPhone cant transfer files using Bluetooth, What worked for me, I also have windows 7.
If the only thing that fails in the iTunes diagnostic check is the sync, and after you have saved any pictures either thru "my computer" or Bump to another iPhone, and after trying all apples suggestions, is to download iPhonebrowser
http://code.google.com/p/iphonebrowser/
Plug your phone into computer and open iPhonebrowser and delete the folder iTunes_Control
open iTunes and your phone appears again with it's name, then just resync, I tried everything and this was the only thing that got iTunes to recognise the phone again.

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