Phone is not booting

My BlackBerry Torch 9860 is not booting.
The booting white line stops at E of the BlackBerry.
What do I do to rectify this issue.
I have tried battery pull a couple of times.
Femi
Bamidele

Thanks so much for your response and assistance.
The Desktop software does not recognise my phone so I cannot back up. I actually backed up my data before the issues started.
I appreciate.
Bamidele

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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

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Hi guys, today is my first time using this website and I also registered today so I am very much NEW here.
I live in Jamaica and my service provider is Digicel Jamaica. My phone is out of warranty by 6 months now as it was purchased 1.5 years ago from Digicel through my company that I was working for.
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If this happened to you because your problem is that is nuked stay dead ...
I can relive through using programs like BBSACK to apply a Wipe
You must download the OS from your Blackberry 9860.
Having the Desktop Manager installed on your PC ...
Regards
Kudos **Do not forget to give those people who help and advise you regarding your questions, as well give the answer like**
@ gutijose14
BBM Channels PIN: C0007093A
Do not forget to give LIKE Those people who help you and advise you about your doubts. if the review has been SOLVED** # 4LL #ÉliteRoad Make a backup of your BlackBerry
BlackBerry Protect and BlackBerry Link constantly. #ichooseBlackBerry10 Gutijose14 Forums Veteran I

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