Phone is saying its linked to a different email address to activate phone

im having trouble activating my phone as its saying my apple id is linked to a different email address, however when i type that email address in and try to reset the password it will not let me do so leaving me without being able to access my phone. ive just updated it to the ios 8.1.3 and it said i need to restore my phone and now i cant get back into it

Hello mattyb316,
Welcome to the Apple Support Communities! Do you recognize the email address? If so, you’ll want to contact the previous owner and have them remove the device from their account:
Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support
http://support.apple.com/en-us/HT201441
Cheers,
Matt M.

Similar Messages

  • Hello, I want to perform a simple task. I have two Adobe ID accounts linked to two different email addresses. One account i do not want to use anymore but it is linked to my main email account. the account i do not want anymore is still in its free stage

    Hello, I want to perform a simple task.I have two Adobe ID accounts linked to two different email addresses. One account i do not want to use anymore but it is linked to my main email account. the account i do not want anymore is still in its free stage and i have not purchased anything with it. My other Adobe ID account is linked to an email i rarely use and don't particularly want to use. i have tried changing the linked email account to my regular one i use. But it obviously does not allow me because of it already being linked to my other non used obsolete Adobe ID account. Is there any solution to this?? Please help.

    Adobe contact information - http://helpx.adobe.com/contact.html may help

  • HT201269 how do i switch off icloud if i dont know my password and its linked to an old email address that does not exist

    i am trying to reset my iphone for my son to us but its asking for an old password for the icloud that i dont know and its linked to an old email account still for some reason and i no longer have it active

    Then you're going to have to contact Apple and speak to someone in account security, because there is no way to bypass the activation lock.

  • I have an I pad2, an iMac desktop and an I phone 5, how do I get them all to be bale to face time with each other, do I need different email addresses, use the phone number, or the sim number in the iPad ? Ay help gratefully received !!

    I have an I pad2, an iMac desktop(2012) and an I phone 5, how do I get them all to be able to face time with each other, do I need different email addresses, use the phone number, or the sim number in the iPad ? Any help gratefully received !!

    Graham,
    For the iPad, iMac you need to create verifyible e-mail addresses created with one of the providers such as Yahoo, Gmail,etc.  For the iphone you should use it's phone number, but an e-mail could be used for it too.  If you want to associate these e-mail addresses with a single ID, I'm including a link to give you info about how you can do that. Read it carefully, as it can be a bit confusing.
    http://support.apple.com/kb/HE68

  • How can I send email using two different email address that both link back to my one exchange account on my Ipad mini

    How can I send email using two different email address that both link back to my one exchange account on my Ipad mini? 
    On my PC I simply have a master return email address and use a POP for the secondary address.  Both are through the one exchange account without a problem.  I need to be able to do the same on my Ipad.

    Ah, I should have made that clear.  My domain didn't come from google.  It was purchased at and is hosted at dreamhost, but I haven't used their email servers in years - I just route everything through gmail.  I actually have a bunch of domains (with websites).
    Gmail has an option that lets someone with custom domains send (and receive) email through gmail using the custom domain once Google confirms proper ownership of the domain (to prevent spammers and such).  Gmail has a setting for "send email as" which allows gmail to be sent using a custom domain as the sender.  I'm pretty sure Apple's old mobileme had this feature too, but I didn't use it.

  • HT204053 I did not know my kids had set up an Itunes account for me with one user name and password.  then i got an i phone and set it up with a different email address and new password.  how can i get my accounts to merge so i can have all of my music on

    I did not know my kids had set up an Itunes account for me with one user name and password.  then i got an i phone and set it up with a different email address and new password.  how can i get my accounts to merge so i can have all of my music on my iphone

    Quote: "You cannot merge two or more Apple IDs into a single one. You can, however, use one Apple ID for iCloud services and another Apple ID for store purchases (including iTunes in the Cloud and iTunes Match). See “Using one Apple ID for iCloud and a different Apple ID for Store Purchases” above for details." See also Apple ID & iCloud FAQ: http://support.apple.com/kb/HT4895?viewlocale=en_US&locale=en_US
    You can set up your iCloud account on your iOS device under: "Settings > iCloud" and a other account for store purchases under "Settings > iTunes & App Stores". Unfortunately merging accounts is not possible but you could transfer all of your music manually via iTunes from your Mac or PC.

  • Mac mail keeps sending emails from different accounts even though it says correct email in "sent" folder. Recipients reply and it goes to different email address. So confusing.

    mac mail keeps sending emails from my different accounts even though it says correct email in "sent" folder and correct email account was highlighted. Recipients reply and it goes to different email address. So confusing and annoying.

    Hi Mike,
    I had the same issue and managed to solve it.
    Go into Mail>Preferences>Accounts
    Then in the account information tab, at the bottom should be outgoing mail server (SMTP) and click the drop down box
    Mine had a few different servers in it so i went into edit SMPT server list. Click advanced and it will tell you which ones are going from which email address.
    Delete the ones you dont want, and it should work or instead of deleting click use only this server, i imagine that will work to
    Hope This Helps
    George

  • I'm trying to reset my security answers but it sends the link to a different email that isn't mine.

    I'm trying to reset my security answers but it sends the link to a different email that isn't mine.

    Hi Hwkzwn,
    If you are having issues resetting your Apple ID security questions, you may find the following article helpful:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/ht5312
    Regards,
    - Brenden

  • App updates asking for different email addresses

    This is so annoying, certain Apps that require updates are asking for further security details. I have now used two different email addresses and now another App needs updating and this also requires further security questions, the problem is each this happens it won't accept the previous email address
    It appears each time this issue arises, you need to have a different email address. Can anyone help, it's driving me mad

    My husband and I both have iphone 3gs. iTunes on one home PC, there are two apps that he cant update cuz it asks for my password on his phone w/ my email already filled in. On iTunes I clicked on the apps and then FILE>Get info and I see that it says I was the original person to get app. But it never did this until maybe the last 2 updates he did for the phone. He thinks its all my fault of coarse. Can someone please help?
    p.s. If he tries to download a new app, there's no problem.

  • TS3991 I can't sign-in to my iCould account from my iPhone. The account is linked to an old email address that is closed and i cant access anymore. So that means that I can't reset the password!

    I can't sign-in to my iCould account from my iPhone. The account is linked to an old email address that is closed and i cant access anymore. So that means that I can't reset the password! However, I can access my iCould account from the website.
    I need help !

    Welcome to the Apple community.
    If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.
    This feature has been introduced to make stolen phones useless to those that have stolen them.
    However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
    The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
    You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
    This article provides more information about Activation Lock.

  • How do I send from different email address

    I would like to use a clients email address when I send out thier survey form.  It is more recognizable and less likely to get caught is spam filter compared to using my email address.

    Thanks for your response.  I am using the distribution function within FormsCentral.  I guess what you are saying is that if I send my email invite (with link to the FormsCentral form) and  my email client supports using a different "from" address then I am good to go.    The alternative I was thinking about was changing my user credential/email address  for this one project so this different email address was used…. But this comes with some consequences I am not sure I want to manage.
    Doug

  • Multiple Groups, Same People, Multiple Different Email Addresses Per Group

    I have some groups I need to set up, let's call them the GroupsIN, GroupsOUT and GROUPS.
    These groups have the same members, two people with two and three email addresses respectively. Let's say their addresses are:
    Rhonda Rodeo:
    [email protected]
    [email protected]
    Clarissa Cowgirl:
    [email protected]
    [email protected]
    [email protected]
    This is how I'd like to set the groups up:
    GroupsIN:
    [email protected]
    [email protected]
    GroupsOUT:
    [email protected]
    [email protected]
    [email protected]
    GROUPS:
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    [email protected]
    So, that's three groups with two persons and separate email groupings for each, one of which would contain all the email addresses for those persons.
    I've looked in the archives and don't see anything that specifically addresses this and can't see an obvious way to do it in "Edit Distribution List". I could do it by creating new alternate names for each of these persons such as R Rodeo and C Cowgirl as group one, RRodeo and Ccowgirl for group two and Ronda Rodeo and Clarissa Cowgirl for group three, but I use the address book to sync my Palm phone and I don't want all those extra names and addresses in there and it would just get generally confusing that way.
    Is there another way?
    JoeL

    If a Group member has more than one email address and you want to send to all email addresses for the member when addressing a message to the Group, the member with more than one email address needs to be copied within the Group for each email address.
    If a Group member has 3 email addresses and you want to send to all email addresses for this member when addressing a message to the Group, this Group member must have 3 entries in the Group which can be done via copy and paste for the member within the Group and then use Edit Distribution list selecting a different email address for each Group member.
    This is the only way that I'm aware of.

  • A new account was created on Behance when I signed in with my Adobe ID. My Adobe ID uses a different email address than my original Behance sign in email address. How do I access my original Behance account?

    A new account was created on Behance when I signed in with my Adobe ID. My Adobe ID uses a different email address than my original Behance sign in email address. How do I access my original Behance account?

    Hi – I’m resending you the instructions I got from Adobe-Sarah below again.
    Nancy
    Sarahktrapp at Adobe sent me instructions on how to access my original account on behance. Please read all of this because it did not work completely the way she told me.
    Phase 1:
    Sarah’s from Adobe Instructions:
    Thanks for getting in touch. Your Behance account (be.net/yourname) is connected to the Adobe ID ( your original behance email address), so this is what you'll need to use to login.
    Please click login, click the Adobe ID button, and enter ( your original behance email address) and your Adobe ID password.
    If you'd like to link your Behance account with a different Adobe ID, after you're into your account, you can visit this page and choose "link to a different Adobe ID:" https://www.behance.net/portfolio/promote
    Phase 2:
    My results and what I reported back to Sarah at Adobe:
    I followed your instructions, but it did not work for me. I clicked login, and then clicked the Adobe ID, I entered ( my original behance email address) and my Adobe ID password. When I clicked Sign In a message says “The Adobe ID and password do not match. Please try again.” I then tried logging in by clicking the Adobe ID, added the (my original behance email address) with my password I used on the original Behance account. The Adobe ID asked my birthdate and it seemed to work. Not sure how it worked, but thanks.
    I hope this helps you.
    Nancy

  • Different email address on send

    Dilemma: I wish to send email from my Blackberry with a different email address than the"one" email account I have set up in the Blackberry. An alias of sorts!
    I run three email accounts into gmail but have gmail setup so that my business email account is the only account it sends email through. therefore evryone receives email from my business email account and not gmail.
    The issue is with my Blackberry. Gmail is setup in my blackberry so that I can receive all of my email from all of my acocunts. When I reply to them, or send a new email, the acocunt is gmail, which is what I don't want. 
    There doesn't seem to be a way to have the email I send from my blackberry list my business email account as the sender unless I configure this account in my Blackberry. But I have been told that I will receive duplicate emails from both gmail (bus acct to gmail) and my business account. I asked if there was a way to set up an account to send only and not receive, but I was told no.
    How can I setup my blackberry to send with my business acocunt name and not receive duplicate emails?
    Solved!
    Go to Solution.

    Thanks - that sems to have worked.
    I set up my business account in my BB, made it the default in my phone so that email always say they are coming from my business account, then went to the Web through T-mobile to set up the filter so that this account does not receive email. I haven't seen any dups yet on my phone.
    I will let the tmobil folks know.
    Cheers

  • I have two Iphones with different email addresses sharing one Apple ID. Will that cause problems with using messaging and FaceTime?

    I have two Iphones 5 with different email addresses sharing one Apple ID account.Both are using IOS 8.
    I would like to set up a new Apple Id for one of the phones and remove it from the old account.
    If I do that, can I move all of the purchased apps and songs to the new Apple account?
    Also, will sharing one Apple ID account with two devices cause problems with using messaging and FaceTime?

    Sharing an iCloud account between two devices can be done without causing issues with iMessage and FaceTime, just go into Settings for each of these functions and designate separate points of contact (i.e. phone number only, or phone number and unique email address).  While that works, you'll then face the problem where a phone call to one iPhone will ring both if on the same Wi-Fi network -- but again, that can be avoided by changing each phone's settings.
    Rather than do all that, don't fight it -- use separate IDs for iCloud.  You can still use a common ID for iTunes purchases (the ID for purchases and iCloud do not have to be the same) or you can use Family Sharing to share purchases from a primary Apple account.

Maybe you are looking for

  • Production Order BOM with Variant Configurable Material

    Hi, I have a requirement to process the document items in the Production Order BOM for a variant configurable martial. I am not sure which Function Module will do this purpose. I checked the FM: CS_BOM_EXPL_MAT_V2 and does not seem to be working. Can

  • Problem getting hard drives to mount on desktop and also open when they do

    I have a problem getting the iMac to recognise external hard drives - it won't show them on either firewire 400 or 800. I can see my 1TB drive using usb ( it shows up on the desktop, whereas on firewire it doesn't do this) but if I try to open it and

  • HT5192 What is the best way to keep my i Phone 4S from being shadowed or breached?

    I have been having bad bad problems with a family memeber and old friends who are continually trying to breach the OSX lion Firewall on my home I Mac. Also its as if my new I Phone 4S is now also bing targeted as of the many changes to my 4S after ch

  • Problem with processor consumption ntoskrnl

    In processes, System is using 15% of my processor power all the time. Just started happening yesterday. System interrupts is also showing 8% CPU. So, I clicked on GoToDetails, and I found that it was NT Kernel & System, I clicked takemetofile and it

  • Connection pooling oc4j

    hi guys, I have a deployed application in OC4J (oracle 10g). My JSP needs connection pooling to the DB connection . right now i am uisng normal DB connection, which is not feasible for long term process. I had seen some of the mails/step by step proc