Phone is stuck on apple screen

My phone is not being recognized by my computer or itunes when I plug it in to any of my USB ports.  I have reset the phone by holding the power button and home button at the same time and stil nothing.  My phone is remaining on the black screen with the apple logo.  Most of the time it has the little sunburst looking "i'm thinking" symbol (the modern version of the old rotating hourglass) doing it's thing on the screen too.  I need to do a factory reset or restore from old imae but my computer just isn't recognizing the iphone.

This is covered in the basics section of the manual:
iPhone User Guide (For iOS 5.0 Software)

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    This is covered in the basics section of the manual:
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    <E-mail Edited by Host>

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    slawdog31 wrote:
    Is the sleep wake button at bottom center of the Iphone or on top?
    Top
    iPhone User Guide

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