Phone Issue/Early Upgrade

I just want to say that I am a Very Upset customer! I have spent 1.5 hrs in a Verizon Store with no resolve, and 5 hours on the phone with customer care and still no resolve. I contacted customer care to be told that I would receive a call back that never came (3) times and these were supervisors. My wife and I have 5 phones with Verizon and this treatment is unacceptable. Here is my issue if someone wishes to resolve it.... My wife's phone has been turned in for replacement 4 times and mine 2 times (same phone the Fascinate) which I might add, mine needs to be sent back again. Due to not receiving calls, text messages, emails, turns off, freezes up so you have to pull the battery out 5 times a day, so on and so on. About 3 weeks ago my wife's phone stopped working again so Verizon sent us ANOTHER phone, and it has failed again. Now I do want to add that we have 3 kids that we cant seem to ever get phone calls from when needing something because our phones don't seem to ever work (the kids are 9, 11, and 13) so missing calls from them is unacceptable. This time my wife's replacement phone has heated up so bad that it destroyed the memory card which had photos, messages, downloads that cant be replaced now. I also want to say that every time these phones need to be replaced, it takes 3 to 5 business days for us to receive a new/old phone in the mail, and I have never called Verizon to reimburse me any money for the time I couldn't use my service that I pay for. After fighting with the Verizon store manager (which is useless) he said he couldn't help me more than just getting us another piece of junk replacement, that I would have to contact Verizon customer care for anything else I wanted to pursue. So I did. Now both our upgrades are available in Dec. of this year (so a month and a half away). I contacted customer care and was granted the early upgrade which was great. Here is where I have a BIG problem. I was granted the upgrades for both phones but could not order the phones I wanted. That's right, they want me to pay for the phones, change my data package, renew my contracts for another 2 yrs and not allow me to upgrade to any phone I wanted because it was an early upgrade. ARE you SERIOUS!!!! Why would I do that? You act like your doing me a favor by giving me the early upgrade. How about satisfying your customer. I'm not asking for money off my bill or reimbursing me for time I couldn't use my service because the piece of junk phones you gave us don't work, and every time you give us a remanufactured one to replace it doesn't work either. I am simply asking for an upgrade which I will gladly pay for to the phone I choose. Whether its a Galaxy S III or IPHONE 5. Now I can understand if I was asking Verison to GIVE me free IPHONE 5s for my troubles. So here it is, after all these calls and no return calls and my time spent while still paying and living up to my end of our contract. I asked for: upgrade my contracts for another 2yrs, update my data packages to the new packages, grant me early upgrade to 2 IPHONE 5s which I will pay for but waive the $30 upgrade fees for all my headaches and troubles. NO NO NO they wont do it. So they would rather loose me as a customer then to let me pay. As a business man, this makes no sense to me. I don't think I am asking to much. It seems to me the one that has lost out is me. Phones not working for more than 5 weeks and still paid my bill, not receiving emergency calls from my kids and wife because phone wouldn't work, Emails coming to me 2 to 3 days later, and also important text messages. This is not the way to treat loyal customers. I hope that someone reads this in the Corporate office and says WTH and does something to assist me. But the track record so far is, Verizon doesn't care about its customers..... EVEN THE ONES WHO WANT TO PAY AND DO PAY!!! The nice thing is, the Attorney Generals office is right down the hall from me, and if I don't receive a phone call soon I will be going to make my complaint and also contact the BBB.

Bowtaz wrote:
Yes I did sign the contract, and again not trying to get anything for free. Not looking to just spend $200 on another phone either that may or may not work. But if you are willing to give me the early upgrade because of the issues, why wouldn't you give the option for purchase on ALL phones. Because Apple will not allow them. If you are so sure it is Verizon, try at an Apple store. THEY are the manufacturer and can sell THEIR products for whatever price THEY choose. See if THEY will allow you to get one at the subsidized price.
I can get the IPHONE 4S but not the 5.... WHY? Because the 5 is new. Not a good answer. I'm not calling Verizon up and saying, hey I don't like my phone please let me out of my contract so I can get a different phone. NO... I have a issue with the phones not working. A history that started within the first 3 months of having the phones. Again, that is Apple, not Verizon.
I am willing to pay for the phones and I'm sorry but to me a phone is not worth $600-$700 so I would never buy the phone at that price. Well, then you will have to wait if you will settle for nothing less than an iPhone 5.
See you seem to be missing the point here, Verizon is AUTHERIZING the early upgrade because of a repeated issue. But in order for me to get it I need to sign another contract, update my data, pay a upgrade fee.... See the pattern.... ME ME ME.... There not letting me out of a contract, they are getting me to sign another for 2 more years plus the other 4 phones I have with them. All I want is to be able to purchase the upgrade phone that I choose. In December I would be able to buy the IPHONE 5 without question.... 7 weeks from now.... Thats it... Not 15 months or 12 months or even 6 months.... 1 month. They ARE letting you out of a contract. The fact you are signing ANOTHER contract does not negate this fact. Actually, that is closer to 2 months than 1 month, and if you will settle for nothing less than an iPhone 5, that is how long you will be waiting.
Again not looking for free just whats right.... If your willing to help a customer, dont put stipulations on it. Specialy when they are willing to pay.

Similar Messages

I phone 5 early upgrade

As a 4s user who upgraded when released. We have 4 phones with Verizon with the next upgrade available Nov. 7th or so. Will Verizon be offering an early upgrade for those that would like to get the iphone 5 but maybe pay slightly more. Hard to keep up with Apple upgrades but would very much like to pre order. Spending $300/ month is not a small chunk of change for 4 phones. Verizon should do something. Even if you want to pay full price, you cannot get an early upgrade the last time around, what gives?

My experience has been that there are no early upgrades for iPhones. At least that's what Verizon told me when I tried to upgrade to 4s recently.

I took advantage of the early upgrade to the 5c on 8/18 I believe over the phone. Not sure what I did Right but dont have issues.... Why?

I have been reading many FAQS recent ly about this same promotion regarding the upgrade to the iphone 5c 32g and it appears so many of you have been having countless issues with it.... I feel horrible for everyone who has been dealing with this headache. Makes me wonder what i did right because i have had no problems at all, Simply called Verizon over the phone and the rep was super nice and patience and very helpful. All i had to do was call in the next day in the very early AM so they could stop the wrong phone i origanlly ordered before it wasshipped( which was thru The Edge Program) and they stopped it in time luckily before it was shipped and than the same rep canceled out the Edge option and redid everything under the new early upgrade option instead for the 5c 32 gig blue and i got it two days later with no cost whatsoever other than activation fee of 30 bucks billed to next billing cycle. Got phone and all is good from the looks. Honestly no idea what i did that worked for me but it worked. Maybe i just caught the promotion before it was immeaditatly taken off website.

Hi there,
I've just joined google for my email and like you wanted to sync my contacts and calendar.
I had a couple of problems but have ironed them out below.
First....Google have a 'google sync' program that is advertised as syncing both your contacts and calendar. This has not worked for me. I can sync my calendar no problem at all, but it hasn't worked for my contacts. On looking across the google firums I am by no means alone and indeed google employees who post there have acknowledged the problem too,
So how to get round it and sync your calendar and contacts?
For calendar go to this link
http://www.google.com/mobile/products/sync.html#p=nokia_smart
Follow the instructions and tell the Mail for Exchange program NOT to sync your contacts. Like I said, although it's supposed to I couldn't get it to work despite a reformat of the device twice! A google employee on the forums even went out and bought the 5800 and tried to get it to work as he has noted that people are having problems. Hopefully it'll be addressed in the future.
For syncing your contacts, go to this page
http://www.google.com/support/mobile/bin/answer.py?answer=98230&topic=15015
All the details for contacts sync are laid out for the pages of setup you have for a S60 3rd edition device. If, like me you have a S60 5th edition device, the details are all there but are requested in a different order. Have a good scan of the pages and you WILL find all the info you need.
Both methods work great for me and I'm delighted.
Hope this maybe helps
If my post has helped you in anyway, please press the 'kudos' button.
Thanks

Early upgrade (one month) for wacky problematic phone, DENIED

Hello,
I have been a Verizon Wireless customer for SEVENTEEN years.
I purchased the Droid under a different line last February (2010)
around October the on/off button stopped working...
I was keeping it charged for weeks...and sliding it over for it to go on...
but it finally died and there was no way to turn it back on...
Verizon Wireless was nice enough to send me a REfurbished Droid.
This is a DUMB smartphone....if I get a text during a call, it disconnects the call.
A simple phone can handle this, mine can NOT.
I called Verizon in April and they said they'd early upgrade me,
but at that time I didn't know what phone I wanted, whether it be a smartphone or simple, maybe less problematic phone.
Well after dealing with my dumb phone and resisiting from throwing it into a wall from frustration (it has other problems too)
I called Verizon Wireless again .
They went through a 30 minute "typed script and troubleshooting"
then I was told the phone is problematic. well duh...I've been way patient while paying over $200 a month for this fantastic service for WAY too many years!
I was then given an order number, but told it needed to be approved by a manager.
48 hours later I was DENIED.
I feel like an a$$ being a loyal customer.
I was upping my contract 2 years, etc.
and they told me no...... denied. order cancelled.
I am feeling like being loyal is unappreciated.
I didn't think 30 days really mattered for an early upgrade.
I have no luck with Verizon phones either.
last phone I really liked that had no problems was a great light blue and grey phone, no flip,
that I had to give up when they went digital.
Had to be over a decade ago.
Man I miss that WORKING phone...only phone that EVER worked reliably.
thanks for the vent
shopping other networks,
feel like loyal customers do not matter to this company.

Man that would **bleep** me off too... I worked @ Verizon Wireless in their call center for about 3 years & that is not an uncommon issue.
I wish I could give you a solid answer instead of suggestions, but here's how I've seen people get their "early upgrade" approved...
First of all, you've been w/VZW for 17 years?!? With the same account?! I have NEVER seen a supervisor deny a month early upgrade for someone who's had service for 17 years.
- Call back & ask for a supervisor immediatly. Tell the supervisor what's going on & If you are still not happy with the results, escalate it to the supervisors manager.
- If you still have no luck, tell them you want to disconnect. They will actually say "okay let me get you over to a rep. that can close the account" & that person has special deals they can offer you & if it is really only a month or 2 early, they will totally push it though for you.
Good luck!

Early upgrade for broken phone?

Hello--I have an iPhone 5 that is due for an upgrade on 12/13. Neither of the exterior buttons (the top power button and the home button) work anymore, and therefore I cannot turn on/light up my phone without plugging it in to a charger, and I can never turn it off. Recently, I started getting frequent messages about an "Invalid SIM," where I can't make any calls, send texts, use internet, etc. without turning it off and restarting it. The problem is, I can't turn my phone off, so I just have to wait for the power to run out. I am a graduate student living on my own far away from family, and I don't have a land line, so my phone is my only source of communication, so it really worries me that I often can't use it. Will Verizon ever allow an early upgrade (1.5 months) for a phone that truly just doesn't work any more? If so, how do I go about this? Thank you so much for your help!

Unless they start a new promo the answer is no. If you're having SIM issues get a new one.

Support gave me an early upgrade and ordered phone for me. Card was not charged, no conformation e-mail...Nothing?

My Samsung Galaxy S3 has been broken for about two months now. The lock button is broken so my phone shuts off and won't turn on for hours, it just vibrates. My phone sometimes has absolute zero service, while my boyfriend had full bars. So, I called support and they gave me an early upgrade, I told them I wanted to get the HTC One M8 and in what color, they told me how much it would be and said it would be confirmed Sunday and would be shipped Monday. Well, it is now Monday night and my card has not been charged, I have no e-mail from them, and online it says I have ordered a new device for my current phone so I don't have an upgrade, but I go to my receipts or documents and there is nothing?
I need my phone and I've tried calling support, but my phone is broken....

Hi Adrela!
I'm sorry to learn about your device! I'm glad you are getting a new device so you can enjoy our service again! Were you given an order number? You can check http://vz.to/1ppeDLI to check the progress of the order?
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

I have an upgrade in 2 weeks but my phone just turned off and wont turn back on, can i get an early upgrade?

i have an upgrade in 2 weeks but my phone just turned off and wont turn back on, can i get an early upgrade?

Hello hazelrose,
What an unfortunate situation! I'm sorry to hear that your current phone has stopped working. Let's see if we can find an option for you. What make & model phone do you have? Do you happen to have the extended warranty or insurance on your device?
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

Annual upgrade, NE2, and more early upgrade confusion

I see a lot of confusion here regarding upgrade eligibility and credits. I've tried to research to get a clearer understanding but there are still some things that are hazy to me.
Regarding NE2 - I found this: "Annual Upgrade was a marketing program available to customers who signed up for a two-year plan of at least $49.99 or higher. Enrolled customers were eligible to upgrade after one-year."
Great, but when exactly did this "marketing program" end? Is it only available to the primary line if there are multiple lines on an account? Does the $49.99 refer to JUST the calling plan, or total (including data/messaging/etc)?
I've seen plenty of articles like this talking about Verizon giving early upgrades to those who would normally not be eligible. Trying to figure out what the criteria is, it seem like this early upgrade offer was extended to customers who purchased phones last year, up to late 2010. Aside from that though, I can't really tell what makes a one customer "eligible" and the next ineligible. I was wondering if anyone had information on this that could clarify the issue.
Also, I've noticed many smartphone owners, even those that purchased recent phones like the Thunderbolt on contract, say that they've been able to get early upgrades. I'm just curous as to what qualifies someone for an early upgrade and what Verizon looks at when deciding eligiblity, since with everyone's different experiences, it seems like there aren't many hard and fast rules. Thanks for any help

andrewtorres87 wrote:
Thanks for the replies guys, that gives me a much better idea of what's going on as far as early upgrades go. Like everyone else, I'd love to be able to upgrade a little early, but when I check upgrade date, it seems to be on the typical 20 month schedule. I was just wondering if I might have some sort of eligibilty though since I renewed my contract in 11/2010, well before the NE2 and annual upgrades were discontinued. I'm pretty sure I would meet the calling plan requirement since my plan includes voice/unlimited messaging/data, but I'm on a family plan and don't know that I'm the "primary" line. Although I'm 99% sure nobody else on our plan has been eligible for NE2/annual upgrade either...You can sign into MyVerizon to see which line on your account is the primary line. Or you can look at your bill. Normally, the primary line is listed 1st. If you signed a contract for your line in November of 2010 yet are not eligible for an upgrade, then you can be certain that your line is not the primary on your Family Plan.
It'd be nice if I could find someone to look at the acoount and offer some sort of explanation as to why/why not I'd be eligible for annual upgrade, but the only "help" I've gotten is reps telling me when my upgrade date is, which is already well known. Or telling me to open a new line if I really want to upgrade now, which just seems like a wasteful option, not really saving any money over the long term compared to just buying a device at full retail. Reps will NEVER give the annual upgrade date PRIOR to the line actually becoming eligible for the upgrade. This is because it is not a definite upgrade eligibility, but a conditional one. If your plan changes prior to your line reaching the annual upgrade eligibility, you could lose the ability to become eligible. Then you would just complain to Verizon that you were told you could upgrade at a certain date and are not able to do so.
For example, you have a Family Plan with 1 Primary(contract signed in 11/2010) and 3 secondary lines(contracts signed in 11/2010). The Primary line decides in July of this year to leave the plan to join up as a secondary on a different Family Plan. In this case, although the Primary WOULD have been eligible for an annual upgrade in 11/2011 had they stayed on the original Family Plan, it would no longer become eligible for the annual upgrade because it is now a secondary phone on a different plan and the $9.99 line access fee would not qualify for the annual upgrade. If this person was originally told that they would be eligible for an upgrade in November of 2011, they would then complain that they weren't able to upgrade now! Furthermore, the secondary line which was switched to the Primary line on the original Family Plan WOULD NOT be eligible for an annual upgrade in 11/2010 because it became the Primary line AFTER annual upgrades were discontinued in January of 2011.
I am (mostly) satisfied with the actual data/voice service I get from Verizon, but their customer service seems to be on the decline, I'm my experience at least. They seem to be more concerned with getting new contracts (customers) than providing services to long-time customers and doing what they can to keep them happy. Just an observation as a VZW customer of 12+ years. Not to say this isn't expected, as they're a huge company and didn't get where they are by NOT putting $ first, but as the carrier with the reputation of having the best customer service, I've found myself being less and less impressed over the years. Sorry to vent here, but hopefully honest feedback is something that could be at least a bit useful to Verizon.

Early Upgrade to pre-order iPhone 6

I have been a customer of Verizon for now well over 15 years. I have an iPhone 5 that I would like to trade-in for the new iPhone 6. But the only problem is that my contract doesn't end until November. I want to know if I can somehow get an early upgrade. My phone really has been acting up, the power button just stopped functioning and the volume down button stopped functioning as well. To charge the device I have to play around with the cable. I really need a new phone, and I don't want to pay the full retail price, as I want to do the trade-in for the iPhone 6, but my contract isn't allowing me. Help please

Hi johnotalvaro,
These forums are dedicated to Residential products and services offered by Verizon.
For help on Verizon Wireless issues, please post your topic on the Verizon Wireless community.
Thank you.

Early Upgrade

I have been a faithful Verizon Wireless customer for the past 15 years. I have recently received via email an offer to upgrade to a new smartphone. The offer expired on May 15, 2010. We have received the same upgrade notices in the mail and email in March, April and May. To make a long story short, before I upgraded one of my lines, I had to get the "OK" from our CFO to expense the added data plan charge since I was going to be using the phone to receive work emails. That took two weeks and by then the offer expired. I have tried the corporate rep that we have, they told me to use customer service. I called customer service and they told me to go to my local Verizon WIreless store. I went to the store and they told me to contact customer service. When I told them that, they said "we're sorry but there isn't anything we can do for you at the store level"...
Here are my questions: 1. WHO am I supposed to talk to about the early upgrade if nobody wants to talk/help me with the issue? 2.. Does anyone know if there is going to be another "Early Upgrade" offer sent in June?
Please Help...

Sorry, I re-read that and realized my sarcastic knee-jerk response was unwarranted. It's just that sometimes we need to chew things over before deciding that something is right for us. I too am the victim of waiting too long to grab the deal, and I'm more than a little bit perturbed at myself for it is all. No excuse to lash out at someone for making a completely valid point. Though, in my case it's simply a matter of deciding if it's something I will use enough to justify the added expense. I finally talked myself into it and now it's too late. The part I take issue with is that if you're signing a new 2year contract, why in the world can they not go ahead and extend the special price to now? It makes no sense to me really since when it's down to brass tacks the additional monthly charges to our accounts is where the company is going to make the money either way. To me common sense would dictate that it's in their best interests to make it as simple as possible to allow you to upgrade and sign a new contract. That's two more years of usually a minimum of $100/month in their pocket. I understand the point of "special offers" for a limited time is to impart a sense of urgency and induce people to respond and move product. But give me a break, the way Coach describes the basic run-around he's been given at every single avenue he has followed is frustrating to say the least, as I've been through it myself. Honestly with the level of service that has become standard in most companies these days it's no wonder the economy is in the crapper. If Verizon wasn't about the only service that actually works most of the time in my little town, I would most certainly be giving my business to an other company every month on that principle alone. Thanks for listening to me rant for a minute if you made it this far. I must be getting older because so many things my Dad used to go off about now make sense to me. Blah, thanks for listening

Early upgrade finger pointing: Apple and Verizon

I think I understand the Apple side if they don't want people buying their product at a discount, then upgrading to the next product at a discount. Our issue is that we have a contract with Verizon for a feature phone, we need a smart phone due to a new job, and we're a month away from the updgrade date (I know, just wait, but we've been dealing with the work situation since last February). This would be our first iphone, and we want the 4s not the 5. Verizon says they'll upgrade to any other smart phone, just not the iphone...This is frustrating - Apple staff blames Verizon, Verizon blames Apple. Anyone been successful in an early upgrade to an Apple product with Verizon? thanks.

same here about to get lawyer involved, got on family manage i have sons phone off during certain hours, also on our wife, look at his usage next day and its in middle of night and my own phone has data usage too when i know i was not using. was told smart phones do this and turn off data when on wifi, when i do that i dont get text or other messages needed, what is verizon going to do to fix this. it was never disclosed when got the 5c or any smart phone that had to turn off data on wifi, i though it did automatically, has anyone got help on this is veizon fixing ...if not guess cost me more with lawyer to get out of contract but if going to be charged every month for data we never used then be worth it for verizon to fix this.

Early Upgrade--iPhone

So here is my situation: I contacted Verizon via phone after seeing that I was due for the early upgrade (actual upgrade for NE2 not until December). I told the CSR that I wanted to get an iPhone, and all was well, until he told me that I could only upgrade my primary line because my wifes secondary line was not eligible for this same upgrade. I was naturally frustrated, because I feel like it should be all or nothing--if you are offering me an early upgrade, let me do all my phones. In the end they still win, as they would have me locked up for 2 more years at my current rate (family share both with unlim. data). So i tried to get the guy to do it, but to no avail. I kept getting different answers from him, ranging from 'Verizon has a strict agreement with Apple that they cant do it for the secondary line until they are eligible', to him trying to tell me that they couldnt do it because of the level of stock being low for the iPhone. I would much rather upgrade my phones at the same time, so as to have on less thing to add to the calendar later on. So I am wondering if anyone else has been in a similar situation, and if so, if the issue seems to be over the fact that they cant do the early upgrade, or they cant do it for an iPhone. Were you able to get them to cave??

niclic06 wrote:
So here is my situation: I contacted Verizon via phone after seeing that I was due for the early upgrade (actual upgrade for NE2 not until December). I told the CSR that I wanted to get an iPhone, and all was well, until he told me that I could only upgrade my primary line because my wifes secondary line was not eligible for this same upgrade. I was naturally frustrated, because I feel like it should be all or nothing--if you are offering me an early upgrade, let me do all my phones. In the end they still win, as they would have me locked up for 2 more years at my current rate (family share both with unlim. data). So i tried to get the guy to do it, but to no avail. I kept getting different answers from him, ranging from 'Verizon has a strict agreement with Apple that they cant do it for the secondary line until they are eligible', to him trying to tell me that they couldnt do it because of the level of stock being low for the iPhone. I would much rather upgrade my phones at the same time, so as to have on less thing to add to the calendar later on. So I am wondering if anyone else has been in a similar situation, and if so, if the issue seems to be over the fact that they cant do the early upgrade, or they cant do it for an iPhone. Were you able to get them to cave??
What you get from the reps are handed down from their supervisors and their sup's sups. They do not cave because the consequences involve the rejection of the order, calling the customer back to inform them that they will not receive their phone, and coaching (synonymous with "warning") to ensure it does not happen again, which is either as pleasant or unpleasant as their individual supervisors are. Beyond this, if they were forced to cave in to every demand that the select customer base has to let their lines upgrade before their upgrade date, the company would begin losing money at a mad rate. The win is not really with the company, but with the customer if this was allowed. You are getting another massive discount on the price of the phone, whereas they are losing money in the big picture when you fail to abide by the two-year agreement you signed up for.

Major phone issues since last update

My Droid Charge downloaded the last software update and ever since it started bugging out. I called Verizon and they sent me a replacement, which bugged out worse than the first one. I went to call Verizon but the phone was acting up so bad that it froze to the point where I would do a battery pull and it still didn't work. I had to walk to the Verizon store because my phone wouldn't make calls or text for over 7 hours. They ordered me a third phone which has the same problems. All new SIM cards every time and everything. These are just some of the issues I've been having across all three phones. PLEASE HELP!
1) When entering text (text message, email, etc.), the T9 will give me suggestions, but there is no text being entered into the text box and I have to restart the phone for it to work again.
2) The phone force closes applications that I haven't even opened. I will restart the phone or do a battery pull and as soon as I unlock the phone, I am greeted by at least two apps that have been force closed. (I put the phone in Safe Mode to see if it helps. It actually force closed applications more frequently)
3) I will try to unlock the phone and the screen will lock up and will need a battery pull to fix it.
4) If I stay in the same place and only wake the phone up from sleep mode without actually running any applications, the phone will go from 4G to 3G to not even being connected, all within about an hour.
5) Since the update, I have had HUGE data usage spikes in my bill. I went from an average of 2 gigs a month to 9 gigs of data the month after the update and 7.5 the month after.
6) I will go into my contacts to make a call and when I click on the number of the contact I would like to call, the phone is unresponsive and doesn't call.
7) The phone will randomly log me out of my email accounts and I miss important emails for work. This only recently started happening.
8) The phone alerts me of several missed calls without ever actually ringing. (I know I just didn't hear it because the phone is usually on the desk in front of me and I'll wake it up to check the time and next thing I know, I have 6 missed calls)
9) If the phone actually does start ringing from an incoming phone call, when I go to answer the call, the phone freezes a lot and won't actually answer the call, but it continues ringing.

Since the posting, I received a third replacement for my phone. So far it is the best working phone out of all of them. It occasionally freezes up and I have to do a battery pull to get it stable again. I'm just quite unhappy because I didn't really even want the phone to begin with. Verizon called me and said they wanted to give me the early upgrade last year so I was like fine, but it has been a nightmare. Then I am approved for an early upgrade by two different managers from call centers and am told that they need to call me back to do the order, but I never get called back. When I call back, I get diverted and the new person on the phone ends up just wanting to send me a replacement Droid Charge. Then I finally get someone who will give me the upgrade, but then am surprised to find out that by upgrading, I will no longer be able to keep my current contract.
I have been a Verizon customer for one hell of a long time and have never had an issue until this past month, and am exhausted from having to make so many calls to Verizon. If nothing is resolved with my account by the end of my contract period, I am going to someone else.

Any way to get a one month early upgrade??

My mom and I are on the same account and both have the same phone - HTC Incredible 2. Neither of us have had any issues with the phone whatsoever until recently. Both of our phone's charging port won't charge anymore. With only having to do little research, I learned this is a common problem with the HTC Incredible 2. Other than the broken charging ports, both phones are in great shape for being almost 2 years old. I don't have insurance on my phone, my mom does on hers, received a replacement phone but learned the one she received would be more trouble than it's worth so returned it and kept the Incredible 2. Being that the charging ports are broken, we both had to purchase an extra battery and external battery chargers. Anyone who has had this problem knows how much of a pain it is to not be able to charge your phone without having to take the battery out and switch to another one. There's no way to charge on the go. We have been loyal customers to verizon for many years and really would just like a month early upgrade. Our regular upgrade date is May 11, 2014 and was hoping to maybe atleast get a month early upgrade. Being that there is only about 2 months left until our upgrade, I see no point in forking over $300+ to get a new phone to use until the upgrade time and also see no point in doing the Edge program being that we don't generally even care to upgrade early. i get that verizon is pushing the new Edge plan so are stricter on early upgrades more so than in the past but I would hope that there would be some exceptions at their discretion. I've heard of people occasionally being able to get an early upgrade by calling customer service, etc so would just like to know if anyone has any suggestions. I will not join Edge and will not fork over hundreds of dollars to use a new phone for 2 months. I would hope that Verizon Customer Service would be a little sympathetic to their customers. The better the service, the more likely the customers are to stay.

I would call the 800 number and discuss with them. Even though it is Verizons Policy not to be nice to its customers in situations like these, sometimes you get the correct CS Agent on the phone who has a strange ability to make it happen. I know of at least 4 different cases in the last 3 months where the CS Agent on the phone was able to offer an early upgrade (although each time the end user was charged a $20 fee to do so). Some of these 4 were up to 45 days early and they got their new phone at the discounted rate. I need to stress here though that just because some people got it, that doesn't mean everyone will get it. It is based on many factors, length of time with Verizon, payment record, type of phone on and going to etc....

Early upgrade for device?

So, I've been finding some contradictory information on this subject and I figured this would be a good place to ask. First, my story:
I've got a Samsung GalNex, and it's due for an upgrade June 3rd. Normally, this would be fine and dandy, but I'm actually leaving the country for two months on June 4th. Thus, if there's any problem with the new phone I will have zero time to fix it. I'm a bit gunshy of just rolling the dice because I've been suffering from the reception issues that apparently have plagued some GalNex adopters, and I'd rather not just rush in to another phone without that 14 day grace period on my side.
If there's any way I could upgrade early, that would be a tremendous help; Verizon has done right by me in the past, and I'm hoping they'll do so again. I'd really like to take care of this sooner rather than later; I've got a lot to deal with in the immediate lead up to the trip, and I'd rather not spend my last week in the States (during which I also have to work) running around trying to get this sorted out.
Thanks!

I can definitely understand where you are coming from with all of this, Enki. While we do not have early upgrades, we can see if there are any available options or promos that may help out. I have sent you a Follow request. Please accept it, and send me a DM so I may assist!
NicandroN_VZW
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Phone Issue/Early Upgrade

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