Phone keeps asking to sign in when downloadin​g APS but then goes to id page?

Hello,
when im trying to download anything from my world or off the blackberry site, before i can its asking me for my password etc. But when i have put my email address in and password, a new page comes up with terms and con, I then click I agree and then another page comes up with all my blackberry ~ID info on???? And that's it everytime i want to download something this is all that happens over and over!!  im getting nowhere and cant download anything due to this! pleaseeee help!!!!   

Try the three button reset. Hold down the Power Button and both volume buttons at the same time for 15 seconds and then wait 1 minute then hold the power button only until the red light flashes then release it and wait for the PB to reboot which will be about 4 minutes.

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