Phone Keeps Rebooting When Trying to D/L New Apps After An App World Update

Hi. I just got a Blackberry Curve 9350 from Sprint over the weekend. I downloaded some apps and everything went fine. Today, I had a notification to ugrade App World, well the ugrade  was successful, and I clicked yes to allow the device to restart as soon as the ugrade  was finished. Now, whenever I try to download a new application, the phone seemingly downloads it but then the screen turns black when the download is finished and will reboot itself. The new apps aren't found on the device afterwards. What is happening, how can I fix it and download the apps i want?

I suggest that you clear the AppWorld application cache:
1. Open App World
2. Go to My World
3. Follow one (and only one!) of these steps:
3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
3c. For newer (e,g., OS6 and 7) BB's, see this KB:
KB24714 How to clear the BlackBerry App World cache
4. AppWorld should close.
5. If your BB locks after issuing the cache clear, perform a battery pull reboot
6. Return to AppWorld (it may be sluggish while it re-synchronizes).
If step (4)  does not happen as listed, then the clear cache did not work.
Failing that, you can try this sequence:
1) Remove AppWorld from your BB (Homescreen > Options > Advanced Options > Applications) -- if it requests that you reboot the BB, do so.
2) Do a Batt-Pull reboot as described above.
3) Install (on your BB) a fresh copy of AppWorld
http://blackberry.com/appworld/download
Again, if it requests to reboot, do so.
4) Do another Batt-Pull reboot
5) See if it now works.
Hopefully it'll work for you! Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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