Phone line problem

Hi,
Our broadband is working fine but our phone line doesn't seem to be. I have tried the normal things of checking connections, unplugging and putting back in etc but there still seems to be no dialling tone.
Any suggestions what this can be and how I can resolve it?
Thanks!

Hi STuartET,
Sorry it has taken so long to get back to you especially when you are having issues with your phone and it is your first time posting. As you have mentioned you have notices the DSL filter could be causing issues can you confirm if you have another one that you can replace this with as I am sure you can pick them up from any good electrical shop.
Also the following troubleshooting steps is always good to have at hand when you have problems with your phone line as it gives you steps to try and help fix the problem.
Please keep me posted on how you get on and remember we are here if you need more assistance.

Similar Messages

Phone Line Problem - URGENT

Hi All
New to the forum and at breaking point so hopefully someone can help resolve an urgent problem with my mother in laws phone.
Although her phone provider is the Post Office Home Phone, ultimately the fault lies with the BT underground cable. My mother in law has a terminal illness and relies heavily on the phone to call us or indeed the doctor/ambulance and her due to her poor eye sight she is unable to use a mobile.
Since last Monday 20th September the phone line has no dial tone, you can ring the number but the phone does not ring. Upon calling the Post Office Home Phone help line they asked me to some checks i.e. plug a working phone to the inside of the socket etc but no luck. They informed me that they would contact BT and get the problem looked into/resolved. Since that Monday I have been calling them two to three times a day and being informed that the incident is with BT and there is no further update. It has now been well over a week and having called again today 30/9 the lady I spoke to at the Post Office informed me that the fault is outside the house and there is no further update.
This matter is now literally life of death due to her illness and heavy reliance of the phone. I am hoping the mods can look into this for me and escalate this issue and more importantly get it resolved.
Many Thanks
Dal
Solved!
Go to Solution.

Unfortunately, it is BT Openreach who will be dealing with the fault. It is up to your service provider to get in touch with BT Openreach and give you an update on what is happening with the fault.
This forum is mostly for people with BT Retail products and services. As BT Retail is a different company than openreach, they won't have any visibility of your fault.
BT Openreach are not a customer facing company. Their customer's are all of the service providers they deal with. Including BT Retail and the Post Office.
If I was you, I would ring the post office and DEMAND that they get in touch with Openreach on your behalf and give you an update. They are the ones who are meant to liase with the network operator on your behalf. To be frank, the fact that they're fobbing you off so that you're forced to create a post on a BT Retail forum is disgusting.
It is up to THEM to keep their customer informed. Give them a call and give them a piece of your mind. You get your services provided from them. You are their customer. Why should you be doing the legwork?

Bizarre Broadband / Phone line problem..... please...

Hi all
Currently suffering a very bizarre problem with BT Broadband. Here's the chronological order of what has happened, note that I run a wired connection to my computer from my BT hub (model version 3) that is connected to my phone line through an extension socket upstairs in my house.
1) Woke up and BB all of a sudden not working, orange BB light flashing on hub. Not touched or done anything different, BB worked fine the night before. Phones connected to extension sockets work fine.
2) Rang BT, they advised resetting hub etc. Still not working.
3) BT advised connect hub to another extension socket in my house. Still not working.
4) BT advised swap microfilters. Still not working.
5) BT ran line tests (quiet line etc.), detected no problems.
6) BT advised plug hub into master phone socket. Still not working.
7) BT advised unscrew master socket, remove faceplate and plug hub directly to test socket (the one with the direct link to the BT incoming phone line). Did and it works! Of course, phones then don't work as the faceplate is off so no extension sockets have a signal.
8) BT said it is not their problem to fix and must be an internal wiring problem since the incoming signal works fine.
My worry is, if it's an internal wiring problem then why do the phones still work? Is it possible that overnight the BB signal weakened and now doesn't transmit through my internal wiring? Please help as I currently can only have BB or phones working and not both together!
Thanks in advance
Mosh

ok you say your phones are still working is there any noise on the phones try the quiet line test dial 17070 if you hear any noise then that is the cause of your problem unfortunately if the noise is only heard on the extensions then the fault is down to you to repair as BT would charge you if however the noise can still be heard at the test socket then report it as a noise fault on 151 but do not mention broadband
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Ongoing phone line problems (I think)

Any advice? A few weeks ago we had a bit of rough weather in the area which knocked my phone line out completely (turns out it was the filter on the phone well phone faceplace that wasn't right) it was one of the openreach plates. It was took out and replaced with a standard filter (not got my openreach faceplace no more) that in itself though has caused another problem as now I can't have my sky box connected to my phone line without my internet going off (I have checked the sky box cable and that's absolutely fine) i've tried another filter too and it's stil going on

I'll need to try and access the test socket at one point and see if that solves anything (When I first phoned about my original problem I was advised to access the test socket) the advisor at BT said to access the test socket but the openreach faceplate was screwed in so well to the point that it wasn't possible for me to get in fully. I'll keep digging (if it comes to it i'll go out and buy another openreach faceplate) solve my problems no doubt. Even stranger was when the phone line went down originally the sky box was still showing as connected (and that was with the openreach faceplace in which was obviously goosed according to the engineer)

New Build Phone Line Problems

I've been converting an old farm building over the last nine months.
In September last year I contacted OpenReach to start the ball rolling on getting a phone line and broadband set up.
I sent in all the forms, site maps and co ordinates of the nearest telegraph pole, they in turn sent in all the ducting for us to prepare the site for their arrival nearer the time.
I gave BT notice that we were moving out of our old home at the beginning of May and told them to make arrangements to process the line for the property we had converted. All this was confirmed as to be done on 1st June.
I received a phone call the week before from the bt engineers to say that they had the job down for 1st June and wanted to know which telegraph pole the line would be taken from, I confirmed all this with them and waited for 1st
June.
We dug the trenches , placed all the ducting and generally prepared the site.
The day arrived - the automated system said that they were booked in for the 8am to 1pm slot - as the morning progressed I waited and periodically checked the line - still due to come for 1pm.
At 1.15pm I tried and eventually succeeded to speak with someone who could tell me straightaway that nothing was going to happen.
I'm ashamed to say ,I went ballistic. We were counting on the line to be installed so that we could complete all the yard work the following week to fill in the trenches and complete the build.
The chap on the end of the line then told me that I'd not have an update until Weds 6th June, due to the Bank holiday weekend.
Weds came , nothing. Thursday came, nothing. In fact I heard nothing until Monday 11th June - already 10 days over when our phone line should have been installed - and that was because I phoned to find out what the hell was happening.
Holding on the phone for 20 mins whilst the lady went to great pains to sort things out - turns out that the order just hadn't been processed and was never going to get done for the 1st June.
So , with this in mind , when do you think BT would hurry around to install a job that they should have done at the start of June - the 29th June.
Totally disgusted - I've been let down badly by a company that I've put all my phone and internet requirements through since I've been a homeowner. And whatsmore they couldn't give a toss.
My response was that this was their problem and that they needed to resolve it immediately - "it's the soonest we can do" At the risk of sounding like a self important oaf - I went on to suggest seeing as I'd been let down so badly that surely getting a phone line installed in our home was a priority over others.
It is not.
British Telecom , I am just sick of your lack of customer focus/ services.

Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

New Build / New Phone line Problems (Home Move)

Hello Forum
First post.
Been trying to arrange a home move for 2/3 weeks now (New Build). Was told to get the address registered with Royal Mail. Have done this. Address still not appearing with BT. Get told on the phone someone will ring me back from offline team within 24 / 48 hrs but they never do.
Anybody have any experience than this? Any help to get this sorted much appreciated.
regards
Chris

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Ongoing and Unresolved phone line and broadband pr...

I am trying to help my elderly neighbours resolve an ongoing phone line problem. We both keep reporting the issue but keep being passed from pillar to post. We are fairly certain its a line problem outside of the house (we have checked everything we can for them)
The problem is causing terrible crackling on the phone line to the point where they cannot hear people on the phone and their new quality laptop just cannot run. They struggle to get out and rely on their phone and were hoping to order shopping online etc.
So they are are paying £13 a month for no service and they are finding this whole experience very upsetting. We are disappointed with Bts service so far
Can anybody help please ?
Solved!
Go to Solution.

you should be able to report your phoneline fault to 151 but no mention of broadband.
I would just check that the phone is connected to the filter in the master socket to make sure problem is outwith the home and not internal. internal fault could cost you the callout fee
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Problem with phone line not working when BT Infini...

I have a weird problem I have no Broadband and no my phone is dead, however when I take out the Broadband cable from the socket my phone line then gets a dialing tone but still no broadband. Does anyone have any ideas?

Try a different dsl cable. Sound like either the cable or the modem is shorting somewhere.

Problem with phone line after installation of BT I...

Hi,
After persuading my dad (86) to switch from aol to BT infinity he is still without a working phone line. The phone line worked perfectly before switching to BT. Bt infinity was installed 5 weeks ago and ever since then his phone line developes a loud buzzing noice then breaks up completely after about 1-2 minutes into a call. Has been reported to BT several times, 4 BT engineers have been out to try and fix the problem without any success. We do not seem to be getting anywhere with BT and do not know what to do next.
Any help/advice would be gratefully received.

Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Problem with phone line

Hi there,
I have been having problems with my phone line since May. The line is fine until one day I will pick up to make a call and there will be no dial tone. The tones on the keypad make a noise but the call doesn't happen. No one can get hold of me on my landline. When I get my son to do a line check the phone works again for a few days and then the problem starts again. This has all started since I got broadband. I have had two visits from engineers, the last one being Friday 20th August. That engineer told me he couldn't understand what was happening, he thought it might be the old underground cables and they couldn't cope with the broadband. I have the same issue again and am at my wits end. What should I do next?

Hi Coomrith and welcome
Did the engineer say whether he was going to escalate this?
You could email the forum mods - [email protected] with your name, account number, phone number and a link back to this thread. They may be able to offer some assistance.
-+-No longer a forum member-+-

Major Problem with Phone Line and Support.

Well my problem started about a month and week ago. The problem is that my phone line is messed up. My line drops out unexpectedly and I cant receive calls or send calls. If it does work then the phone only rings for half a second 3 times. If you dont pick it up mostly on the first ring you cant answer the call. And if it doesnt the caller who calls me gets a verizon voice message thing that is setup for the previous owner of the phone number. We called verizon a month ago and setup a appointment for the 18th. Well they called the 17th and said they were sorry they missed us for the appointment on the 17th. We told them it was on the 18th and they said that they guess they forgot to call to tell us the date was changed to the 17th. So they said they will have someone out the next day, on the 18th. We waited at home and they still didnt show up. We called and they set a appointment on the 28th. We waited and they never came again. Now its the 30th and its getting rediculous. We refuse to pay for a service that will never be fixed and we cant use but for 1/3 of the time, if lucky. Is there any fix to this other than getting another appointment?

It sounds to me like your phone line has a short somewhere. If it was a "hard short", your phone wouldn't work at all. But yours rings, and then shorts out. Could be a wiring issue, or it could be a phone issue. I would unplug all equipment (phones, faxes, computers, etc). Then take one good phone to a jack and plug it in. See if the problem still exists. If it is still a problem, try a different phone at that same jack. If it's cleared, the problem is with the first phone, if it's still there, unplug the phone and try a different jack. If the problem cleared, the trbl is at the first jack. If it's still there, then you either have a short somewhere inside your home wiring, OR the phone number MIGHT BE FORWARDING to another number (which would explain the strange message that callers receive). Find out how to remove call forwarding in your area (usually by hitting *73 on your phone). Please post results.
Brian K
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Small Office fax problem through verizon phone line

Instead of sitting on the phone for 3 hours I figured I would try this first. I have a small office with Verizon internet and phone. I have one phone line, a credited machine, a computer and a 4 in one print scan fax copy. I was just wondering if anyone knew witch of these devices are supposed to be connected directly to the phone ports. Im having a problem sending out faxes after another employee moved around wires. Please and think you for any help! Or if you suggest me posting this some where else please let me know.
Myles Devaney
* your go to for personal assistance *

There is no standard way to determine what is connected directly into the phone line.
Here is my 2 cents though. Generally a fax machine is connected directly into the VZ Phone Jack and a phone will connect off the fax machine. The reason for this is in case a fax is being sent or received the fax machine will block the phone port so your landline phone will not interupt the fax transmission. I'm not sure if the credit card machine does the same with it disconnecting your phone line so credit card transactions don't get interupted when transmitting. If so then you can plug the credit card machine into the fax and then hang the phone off the credit card machine. The phone should be the last one in line.
Jim

ADSL problems - Slow - Noise on phone line

Hi, Im hoping someone can help me with Broadband issues I've been having. Ill try and describe the salient points without turning into a rant. Suffice to say Ive had a torrid time over 2 weeks, spending hours on the phone to maybe 15+ different call centre staff and relaying information back and forth between them and 3 different engineers.
Ive recently moved house and about a month before the move I arranged for an 8Mb ADSL connection to be ready for me when we moved in. I was assured that I would definitely have service on this date which was important to me as I am a self employed web designer and rely on an internet connection for my work.
We moved on 11th this month, I plugged the router in and it couldn't connect (orange/purple flashing light on HomeHub 3). After talking to various people at the BT Broadband call centre over a period of a few days, going through basic troubleshooting numerous times it was eventually decided that an engineer be sent. He found the problem relatively quickly, the exchange hadn't been set up for my connection. He set up the connection at the exchange and left with me being able to connect.
I quickly realised that the speeds were very slow (around 0.7Mbps). I left it for 24hrs but no improvement. It also worried me was that I could hear noise on the phone line. The noise is only there when the broad band is connected, a steady fuzzy static. You can also hear the modem on the router dial occasionally like the old school dial up connections. I again phoned the call centre, again went through basic trouble shooting (plugging directly into test socket, different filters, connect computer into router via cable and not wifi etc etc….), and again eventually got another engineer sent.
The new engineer changed my Home Hub 3 for a Home Hub 4, decided nothing else could be wrong at the house end so went to the exchange. He phoned from the exchange explaining that he had sorted the problem (I can’t remember what he said he did as it was beyond my understanding). I was suspicious that the situation hadn’t been resolved though because I still had noise on the line and 24 hrs later I also had my connection drop to 0.13Mbps.
More phoning to call centre folk and eventually engineer no.3 was sent. I have to say he seemed very thorough, changed the master socket (which he told me the previous 2 engineers should have done) and spent a long time doing various tests. It seemed the problem was fixed since after changing the socket there was no noise on the line. The connection eventually recovered after an SNR and IP profile reset to about 2.5Mbps.
The next day though there was again noise on the line. Some crackles at first but later turning into the constant fuzzy noise that I was hearing before. The speed steadily deteriorated everytime the router was re-synching during training and is now 0.97Mbs and I guess on its way down further since the noise is now quite loud. The engineer was kind enough to ring back to check up on the case and when he heard the issue he insisted that it was almost certainly a phone line fault and that I should call 151 to arrange for someone to come out.
Ive spent today being passed to and fro between the phone line department and the broadband department. The broadband department also tell me they think the phone line department should deal with the issue but then the phone line department say there is no problem when they do a remote test so pass me back to the Broadband department. Eventually after speaking to 5 different people today it has been decided that I should have my 4th Broadband Engineer visit me on Monday.
To my limited knowledge and reading on these forums it seems the issue is likely to be a line fault, so it’s frustrating that it’s possible the wrong person might be being sent and the problem will continue.
Any help or advice would be greatly appreciated, as I mention the connection is very important to me.
ADSL Line stats from my Home Hub 4:
Connected Connection time: 0 days, 03:00:05
Downstream: 1.313 Mbps
Upstream: 448 Kbps
BTWholesale Speedtest:
Download speed achieved during the test was - 0.96 Mbps
For your connection, the acceptable range of speeds is 0.2 Mbps-1 Mbps.
Additional Information:
Your DSL Connection Rate :1.34 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1 Mbps

Obviously you need to get rid of the line noise problem before your internet connection will improve. Normally the advice is to phone 151 and report a phone fault with no mention of broadband. You really now need to wait until monday to see if this engineer visit solves your noise problem
if after the engineer visit there is no improvement then the mods may be able to help
as this is a residential line and is not supposed to be used for business purposes maybe you should consider a business line which gives a better service contract especially as you are self employed
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Having lots of problems with getting a phone line ...

this may be a bit of a long story sorry, but this has now stretched to nearly 2 months without phone and internet and i desperately need help as i rely on both for my business.
we moved in to our new house in october and ordered BT phone and internet on the 18th of October, we've now had 3 engineers out to connect a phone line but yesterday after the 3rd one turned up, and then left without informing me, i phoned BT to ask where he was to be told i now had to rebook my appointment for the 6th of December, nearly 2 months after moving into my house.
first engineer came on the 8th of november, a very nice man who explained to me the phone line in my house was 20 year old outdated underground line which was no longer in use by BT, he phoned his boss and was told he'd need to put up a whole new line. he went away to get a harness and ladder etc, came back and climbed the pole and got the line up and put it to my house. he then took the whole thing down again... came in to inform me that the line didnt meet regulations as it was not high enough, and he couldnt use the other pole as it was too close to electrical wires. he was gutted to have lost a whole day but informed me it is the law that bt have to provide me with a phone line and that if they dont do anything within 3 days i should complain. i was disappointed as i'd taken the day off work for this, being self employed this cost me a lot of money.
next day i was back to work as normal, a new bt engineer phoned saying he was at my house. i said i'd come back to meet him but he told me not to bother, as he'd already inspected the area and decided the first engineer was wrong and he should have infact put the line up at the pole which was beside the electrical wires, so he told me he'd book a new appointment and bt would phone me to let me know.
i waited a week with no phone call or email so i phoned BT myself on Saturday 16th November. i got a lovely lady on the phone who actually seemed horrified at what had happened, she couldnt be more helpful and managed to get me a cancellation appointment the following thursday, 21st november, from the BT engineers and assured me the order would be completed this time. great, but annoying as again i had to be in the house which meant a 2nd day off work costing me a lot more money again.
21st november - yesterday - bang on 9am a knock at the door, great. new BT engineer is there, an older unfit looking gentleman wrapped up in hats and scarfs and huge jackets. straight away he came across to me that he couldnt be bothered with this, he was asking me what line i had, what the previous guy did, what the 2nd guy said needed doing, he didnt know himself. i explained to him and he went away back into his van. he sat there for 30-40 minutes, came back to the door to say he needed a cherrypicker to get him up the pole to connect the new phone line but as it was in another place it wouldnt be here till the afternoon. he then went on to ask me if i would be staying in all day as it would get done today, he said i needed to stay in the house all day 'you wont be going anywhere will you?' i was told to stay and wait for him over and over again. i said this was fine as i'd had to take another day off work, i couldnt afford a 3rd day so i wouldnt be going anywhere.
come 11.30am, he returned, he just said he wanted to update me on that he was heading into the village to fix a phone line then would return, again he asked for assurances i wouldnt leave the house etc and i said thats fine.
12:15pm - a man phoned from BT to rebook my engineer appointment, i kindly explained he was here at half 11 and was returning to complete the job later. the man on the phone said thats fine but please phone us back if he doesnt reappear. at this point i was very worried, phoned the missus for her opinion and we agreed i should phone back so i phoned back straight away. this time i got a nice scottish man on the phone and i explained everything, he went and checked things for me and said the system still said my order was in progress so if the engineer had told me he'd be coming back, he saw no reason why he wouldnt. i was happy with that and agreed.
3:30pm - still no sign so i phoned BT back to say i was worried he had left, it was a nice man on the phone again but talked in broken english and didnt understand me completely a lot of the time... (i have a scottish accent ) the whole call took about an hour but eventually it turned out the BT engineer had indeed just decided to go home, im presuming he decided it was too much work in the wind and rain, and to add insult to injury he'd even told BT my order was completed. i asked the man on the phone if i could talk to someone higher up as i wish to complain as i needed my order completed today, he point blank refused saying he would file the complaint on my behalf which i wasnt happy with but he wasnt having it any other way. he decided to rebook my appointment for the 6th of december despite this meaning i'd need to take a 3rd day off work costing me yet more money. he then had me wait on the phone whilst he typed out my complaint and gave me a complaint reference number, he didnt really check anything with me as to what i wanted in the complaint so i am a bit worried not everything is in there. i could add more on this, im not happy at having to wait for another 2 weeks aswell considering the last lady found me an appointment within just 4 days of me phoning, i believe i should have priority for an urgent appointment?
anyway, i am very annoyed by this whole thing. i have remained patient up until today and now i just dont know what to do, im not the type to complain but this is ridiculous, i can see the same thing happening with the next engineer. i do expect some form of compensation over this whole affair as it is not fair at all that i will now have to take 3 days off my self employed job which is very very costly for me and is money i can not get back. not to mention the loss in business from not having the internet as we take appointments and orders online, we have been unable to use this for 2 months now. the amount of money i have lost over all of this is unbelieveable. fair enough i did not mind at all having to wait for my first appointment, or for taking the first day off work for the work to be done. that was fair enough, i realise these guys are busy and that was the earliest appointment i could have so that was fine. but now that i have to take another 2 days off work is the problem, not to mention all this extra time with no internet.
please could one of you help me out here as i dont know what else to do. ideally im hoping someone could sort out an earlier appointment for me like the original woman on the phone did, getting me a cancellation, as i am in desperate need of it now as december is our busiest month. i also wish to file my own complaint about all of this if possible. thank you in advance for any help and i am sorry for the length of this post. cheers.
Solved!
Go to Solution.

You will not get any compensation from the failure to provide a residential line, apart from what BT say on this page.
Customer service guarantee
BT do not provide or maintain the external network. This is done by Openreach who work for all service providers. BT do not get any special treatment.
If you are waiting for Openreach to deal, then that appointment is going to be the earliest available.
You could take a laptop into town, and use it on the available hotspots. It would also be worth considering adding broadband to the business line, to make things easier at the shop.
As this is only a customer to customer forum, all I can do is to ask a BT Moderator to see if they can help, but I doubt that they can influence Openreach, as Openreach deal with other service providers as well.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Problem with phone line after moving flats

I have moved to a new flats 3 months ago. We transferred our BT line (BT is our phone and internet provider) to our new flat, internet works fine, but the phone line doesn't! We are not able to call anyone, or receive any calls. Is it something we can do to fix it on our own or should we call an engineer? Will it cost us anything if we call a BT engineer?
THank you in advance!
Elen

Try the self help guide first
Fixing phone faults
If you are sure the fault is not within your premises, then you can report the fault here
Reporting Phone Faults
Provided that the fault is external to your house, then you should not be charged.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Phone line problem

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