Phone locked after failed 1.1.3 update

I have an iphone, current itunes, running osx 10.4.11
After downloading the update file, the update failed while the software was attempting to 'update firmware' and an unknown error message was returned. I deleted the original downloaded update file and tried 3 more times. I tried a different computer and jumped through all of Apple's 'flaming hoops'. The phone always sticks while 'updating firmware'. I can't restore the older 1.1.2 version, either.
I've received errors 1002, 1004, and -50 that I remember.
Is anyone else having any trouble ? The phone has not been modified in any way. Apple arranged to have the unit sent back (3-5 days) and the gal at tech. support told me she hasn't talked to anyone who is experiencing this problem. The first guy at tech support said all of his calls this morning were people with my same issue.
What's the real story ?

First, for safety, do a quick diagnostic of the iPod.
You can do this by starting a sync as usual with iTunes, then enabling Disk Use. Now, go to Utilities/Disk Utility on your desktop, and perform a diagnostic - it should take only a few seconds. Now, go back onto iTunes and Disable Disk Use (so you can take your cable out).
As long as you have the iTunes desktop up, click Check for Updates, and then Update. (They update thee software every month.)

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