Phone locked cannot change password on bb protect.

I misplaced my blackberry (bb) and locked it via bb protect online. When I found my bb I entered the password(pw) but it kept saying incorrect pw. Now I'm trying to reset the pw on bb protect but it keeps saying the current pw I've entered is incorrect. How can I solve this?

HELP!  I HAVE THE SAME PROBLEM!  I am completely locked out of my phone, and I depend on it for calendar reminders
I misplaced my phone, used Blackberry Protect to lock it, then found my phone.
 - Now my phone will not accept my Blackberry User ID password to unlock itself.
 - I changed my BB User ID password online.
 - My phone will not accept my new Blackberry User ID password.
Questions:
1)  Are the Blackberry Protect password and the Blackberry User ID password the same?
2) If they are NOT the same passwords, how can I reset my Blackberry Protect password?
3) If BB Protect password and BB User ID password ARE the same, then my User ID password is not working.  How can I get into my phone when Blackberry Protect will not recognize my User ID password???

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