Phone LOCKED showing "reload software 513"

I don't have the back up file and I can't unlock my phone!!! Ahhhhh
I have talked to two different people at tech support and still nothing. Is there a Superman or woman to save my day????

Hi rickymassey,
Check out the following KB regarding the issue you are experiencing and how to resolve it:
http://www.blackberry.com/btsc/KB13003
Cheers,
-FB
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Reload Softwares 513

Hi my name is Jojo. I did something stupid today. I locked my keyboard on my phone and I used up all my attempts to open it and now it said to "Reload softwares 513".   What do I do now or How do I do it? It is a Blackberry Curve 8330 Smartphone....Please help me...
Solved!
Go to Solution.

Hi and Welcome to the Forums!
Here is a KB that discusses that error:
KB13003 "JVM 513" error appears on the BlackBerry smartphone
Hopefully it contains something useful!
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Error Message : Reload Software 513

I know various people are going to direct me to previous threads and topics about this, but i can assure you that ive checked and scoured the internet to no avail.
To cut a long story short, I plugged my Curve into the computer, it asked me for a device password, i didnt know what it was, i tried various things, and due to my stupidty i entered the wrong password 10 times and didnt take none of the warnings seriously. My phone then wiped itself and left me wit the message Reload Software 513
After searching for a solution for this, i didn't really have much luck. Mainly because the desktop manager i was using (v4.7) was different to the one other people had used and even different to the one a KPB was showing me on the solution centre bit.
I got off the phone to an 02 helpline who then tried to instruct me the same way this website had tried too. They think the problem is because i do not have the latest Desktop Manager V5 or something.
If anyone can talk me through what to do, or has any help, it would be greatly greatly appreciated
Solved!
Go to Solution.

No, sorry, I don't know why I assumed you had an 8320 Curve.
I have edited my post above to the 8900 link and software.
Forget about the 8320... my mistake (though it would not have loaded to your 8900, so no worries there).
Download the OS. Find the downloaded *.exe file and double click on it to install it to you PC.
Follow the directions in the link... step by step.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Curve 8900 - 'Reload Software 513'

My Son was given a Curve 8900 and has used it for months without any problems. Yesterday some of his friends messing about tried to access his phone and put in wrong pin number several times.
His phone is now showing a message 'Reload Software 513'
We have never syncrinised this phone with the internet, so not sure how we go about sorting out this problem, so any advise would be appreciated.
Thank you.

Hello JaxT,
Perform a hard reset by removing the battery from the BlackBerry smartphone and reinserting it. For more information on this procedure, see KB02141.
If the error message persists, perform a reload or upgrade the BlackBerry Device Software. For more information on this procedure, see KB10144.
Cheers,
-FB
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Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Reload Software 513

I've only had my blackberry curve 8900 for about 2 months, twice it has asked me to enter my password as usual but instead of them appearing as stars when i'm typing them it comes out in letters then whe i press enter is says.. type blackberry to continue even after following those instructions it wipes off everything.. this has happened twice and it's so inconvenient as most of you would know... but yesterday it did the same thing but the screen went white and the message 'Reload software 513' appeared with a line going across a circle with a box inside..... is this a fault or something that can be repaired easily????

Hi and Welcome to the Forums!
It sounds as if you are mis-typing your password -- and after the maximum number of allowed attempts, it automatically wipes the device clean (as a security precaution, on the assumption that you are not the "owner" of the device). What it also does, during the password retries, is to show you the password in clear text after some number of failed attempts.
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB00588&slic...
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB10385&slic...
As for the 513 error, here's a KB about that:
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB13003&slic...
Hope something there helps!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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How reload software 513

it asked me for my password and typed it in and it said in vaild password then type black berry it did that for 5 times then it said wipe memory then now it says reload software 513

Hi and Welcome to the Forums!
See this KB (along with the links within it):
KB13003 "JVM 513" error is displayed on the BlackBerry smartphone
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Reload softwares 513, help!

Hi, After 3x wrong password, device wipped and error on screen reload softwares 513 I have been searching an trying for hours now and all the steps described don't work - - installed version software and device - BUT no option available to update software in manager - when trying to connect to device, get always error message that software cannot communicate with BB can you please help! Thanks, Bram

Hi
You don't mention what version of the OS or DTM you are dealing with. We can deal with that after finding a solution to the new issue of the PC not recognising the BB.
Make sure that you are using a proper data cable, preferably the BB one which came with the device. Many cables - which look the same as a data cable - permit charging only.
Next, after confirming that the cable is satisfactory, ensure that you are using a known good USB port on the PC. Not all ports are connected to the board inside the computer.
Blackberry Best Advice - Back-up weekly
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I need to reload software 513

i need to reload software 513

Follow the directions here:
KB19915 How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4 Display/Scan Bar Code
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Screen Showing "Reload Software: 507"

This phone last night was rebooting it self INFINITE times... so i decided to reload the software... everything was going well.. since when it was finishing the whole process it says.. "Fatal Error while updating the phone, or something like this...." the phone showed the white screen and says "RELOAD SOFTWARE: 507" i tried almost everything and after the "INITIALIZATION" process, when "LOADING APLICATIONS" it shows the FATAL ERROR Screen...
What Else Can i Do?

Hi and Welcome to the Forums!
Here is the KB that discusses your situation.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Reload Software 513 help

my goshh i dont now what to do in my bb phone.whats goin on? pls help me.. if anyone knows about reloading 513 in 8900 bb phone

Hi lolzka145,
Welcome to the Suppport Forums!
You may need to start a software reload without the battery inserted then reinsert the battery after the software reload has started. See: http://bbry.lv/k9pwuZ
Unless you have a backup file you will not be able to restore your information.
Hope this helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

HT201263 phone locked up while downloading the latest software update (7.02). It will not connect to Itunes or turnoff. all it shows is connecting to itunes on the screen,

My new Iphone 5 is locked up. I was downloading teh new software and the phone locked up with theItunes logo and cable on it. I have tried forcing the phone off and reconnecting to Itunes but neither have worked.

Unable to update or restore:
http://support.apple.com/kb/HT1808
Note on Recovery Mode.
You may need to try this More than Once...
Be sure to Follow ALL the Steps…

Reset my phone, now it says "reload software: 552"

I restarted my phone after I deleted a couple of apps, and when it loads up it just shows a white screen and the message "reload software: 552" with a picture of a circle, square and triangle inseide a bigger circle with a line through it. Has anyone else had this problem?

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB18751 Error "Reload Software: 552" is displayed on the BlackBerry smartphone
Hopefully it contains something useful!
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

My phone states "Reload software 552"

Hi - I have had my curve 8520 since April - bought it from Amazon - it suddenly went white during downlaoding an app and has been stuck ever since with Reload Software 552 on display screen - I have followed all of the blackberry 101 tutorials but my PC always recognises my phone so I do not have change to reboot memory in com unknown status as it never shows this. I have searched and searched the blackberry help website to find a way of emailing or a telephone number to no avail and Amazon will not replce until I have spoke to somebody at Blackberry - HELP !!!! I am starting to lose all faith in Blackberry and seriously thinking of asking for full refund from Amazon - can someone point me in the right direction - Thanks !!!!!

Don't worry. It'll be well. What you do is you first "wipe" your phone using either BBSAK or JL_cmder. Your phones OS will be completely removed. The connect your phone to your desktop software it'll pop-up a message of failing to connect. Click on update, and select your previous OS version to install. Read through every step to select add in you want. Then the OS will install. Please update on your progress
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I tried update my software on iPhone4 but my apps started crashing and now after a restore my phone wont show up in my comp or itunes. can I set it up as new and get my old stuff back later?

I tried updating my phone to the iOS5 software. I was over the max capacity of the space in my phone so the uodate failed. After attempting this the apps in my phone wouldn't open. As soon as I click on them the screen would go blank and either stay black or go back to the home screen. Turning my phone off didn't work so the only choice I was able to find was to give my phone a hard reset. This action failed so next I backed up my files and restored my phone. NOW I'm stuck because the phone will not show in windows (xp) OR in iTunes.
My phone is now set in restore mode as to if I want to set it up as a new phone or back up from icloud or itunes, neither of the last two work. If I set up my phone as new, will I be able to reback up my phone to the previous data I had before I restored it? I really don't want to lose any pics or contacts I had.
I've been working on this for 5 hours!! I've been to every site and tried any and every tip I could from apple to fix the problem and have had NO success

If the device is not being detected in iTunes, has a different USB port or sync cable been tried? What about a reboot of the comptuer?
As for pictures/videos taken with the device, they are designed to be copied to a computer on a regular basis. Did you choose to not do this prior to attempting the update? They may be lost at this point (although they should be in the backup, but no guarantees).

The decline button is not showing up on IOS 7 iphone 5(when phone locked). could you please advise me on this?

The decline button is not showing up on IOS 7 iphone 5(when phone locked). could you please advise me on this?

Is it because the new itunes looks different.
View > Show Sidebar
Then it should work just the same as on your old computer.

Phone LOCKED showing "reload software 513"

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