Phone locked upgrading to latest software, ITunes does not recognise phone

My phone has locked while upgrading to the latest software. I suspect the reason is security running on my PC as this occurred onece before. Anyway, the screen is frozen showing the itunes/USB connection graphic. I can't reset the phone using any of the suggested methods on help, and iTunes doesn't recognise the phone so I can't restore. I've read the help menus for the last two hours and I'm stuck.
Help please.

Try DFU-mode:
connect iPhone
press + hold power & home for approx 7 seconds (screen should turn black)
release power, but keep on holding home until (hopefully) iTunes recognizes your iPhone

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