Phone not getting fixed Hardware ISSUE

Hi wondering if any one could help me here I got a new iphone 5 in 2012 but it came faulty in oct 2013 with the sticky buttons which was replaced (yippee) but as of today aug 2014 the camera went faulty after I updated my phone on 7.1.2 and now is coming up with a pink screen when trying to use the rear camera!!! ! I then went to the genius bar in braehead, and the lady told me new camera is £55 new phone is £209 but you have to come back and make an appointment which I did I then spoke to a genius and was informed its an hardware issue which is a common problem plus the cameras can not be fixed in the iphone 5 and the new phone was the only option! and even tho its a new phone from October 2013 its not covered as the warranty ends when the first phone ends?? Can any one explain to me what law allows them to say this as I thought if I was giving a new phone under warranty this would then at least be a years warranty or do they not trust there own product? I have been a huge apple fan with apple tv and ipads ect but I am totally sickened by the pay £209 or live with it also the genius person said if the phone was bought from a branch then she could of tried and got it replaced but because it was threw a provider o2 she cant even tho its still an apple phone!!!

Have a look at https://www.apple.com/legal/warranty/products/iphone-english-uk.html
It states:
A replacement part or product or a repaired Apple Product assumes the remaining warranty of the original Apple Product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you.
Good luck.

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Getting stuck in Headphone mode not necessarily a hardware issue, is it?

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What I did notice is that the presence of my headphones was indeed being detected. With the headphones plugged-in, I set the volume to a low volume, for example. With the headphones removed, I set the volume near maximum. Mind you, the phone is in Headphone mode, and won't normally play out of the speaker. But when you insert the headphones, in this example, the volume jumps to the low setting, and when the headphones are removed, the volume jumps to the near maximum setting.
So insertion and removal of the headphones is indeed detected. So this isn't a hardware issue, then, is it? There's got to be something else going on.

Well, I backed up, erased, and restored to get proper functionality. No longer stuck in headphone mode. I tried compressed air, and cleaning the jack. Those attempts didn't fix me. I believe it's just a bug that will eventually get fixed, or a setting that will reset the logic associated with the headphone.

Webcam and usb drive not working--possible hardware issue?

Hello,
I recently purchased a Lenovo ideapad U510 with Windows 8. I bought it as a returned machine but the Staples employee didn't know why it had been returned and thought it was just because the buyer didn't like Windows 8. When I first set it up I kept getting an error message that my usb device was not recognized, even though I had never plugged anything in. As I was leaving the country, I dismissed the issue and decided to deal w/ it when I returned to the US, since my other usb drives worked fine.
However, later my integrated webcam stopped working as well. It worked one time when I used Skype but not after that. I checked online forums for possible solutions, and most said I needed to download an updated driver. I didn't think this was the issue b/c when I went to device manager and tried to update my driver for the easycam, it said I already had the most up-to-date driver. I have uninstalled drivers, downloaded and re-installed drivers, and even refreshed my computer, all to no avail.
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Currently, this hardware device is not connected to the computer. (Code 45)
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Thank you in advance for your help.

I am certain it is a hardware issue from the problems youre describing. I would contact Lenovo. They may try to have you purchase their "software" support, but don't let them. I had wifi issues and they tried to make me spend $90 because I was too lazy to figure it out on my own.
Make sure when you're calling support that you tell them that you restored to factory default and before you send your computer in, back up your data. Also tell them that it's a new computer and you do not want to pay for shipping... They will most likely comp you shipping in both directions.

Windows 8.1 Fingerprint Sensor Driver not working - Fixed my issue

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Unfortunately HP couldn't figure it out when I called them. They installed the same drivers I already tried several times. After I hung up, I figured to update the actual Validity Driver under Biometrics in the Device Manager section. That fixed my issue. I think HP techs need to be trained a bit more thoroughly. So Kudos goes to me.

SF300 phones not getting IP

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*Jun 15 10:40:20.040: DHCPD: broadcasting BOOTREPLY to client 40f4.ecef.bded.
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Hmm may have found it. I tagged vlan 2 on all the ports except the ones that connected the switches together and the phone got an IP. Need to verify by getting more phones connected.

I have been dealing with crashing and freezing issues on my iMac for 6 months. A supervisor has been assisting me but the issue is not getting fixed. The computer was under when the issues started. He wants to get us a new computer but is not allowed.

Our iMac was under warranty when it began freezing and or crashing. I have spent several hours on the phone with a supervisor and had the machine in 2x. We have also had a repair done in our home. The problems persist. We feel apple owes us a new computer. Help!!!

Do you have a written record of your attempts to get it repaired? When you took the machine "in" for repairs, did you take it to an Apple Store or to an Apple Authorized Reseller or Repair Facility, and do you have copies of invoices or statements showing what repairs were made? If the answers are yes, you need to be persistent in attempting to get a new computer. Ask to talk to the supervisor's supervisor to "escalate" the complaint to a higher level. Get copies of all your repair information and send a letter to the Apple Customer Service people in California and ask them for help.
If your iMac was under warranty when the problems started and the problems have not been resolved, your position should be that the problems should still be fixed or the computer replaced even though the warranty may have expired in the interim. Do you live in the US? If yes, your home state has a Consumer Protection agency. File a complaint with them and ask for their assistance in mediating and/or resolving the matter.

HT4623 Hi all. I need send my iphone 4s to get a fix hardware issue. But, im in other country. what address must be send my device?

i was opened a case to send my iphone for a hardware problem (error -1)
But, i dont find the adress to send my device.
What adress must be send my iphone? im in other country outside EEUU

MiguelOduber wrote:
im venezuela. iphone United States
You canot send directly to Apple from outside of the U.S.

Lync 2013 + Windows 8 phones not getting any notification but android and iphone works fine

Dear All,
Issue : None of the windows 8 phones gets alert when someone pings in lync2013
Description: We get notification when someone pings to lync2013 im configured in android or iphone and it fails to notify when someone pings lync2013 configured in windows phones Example : Lumia 920,930,625
Environment:
Singe FE and Edge
Assessments:
Push notification is enabled in the server side and on mobile
Tried using 2010 version client had the same issue
Push testing was successful until I updated the server and now after update I am getting the following error
PS C:\Users\administrator.tester> Test-CsFederatedPartner -Domain push.lync.com -ProxyFqdn sipfed.online.lync.com -verbos
e
cmdlet Test-CsFederatedPartner at command pipeline position 1
Supply values for the following parameters:
TargetFqdn: edge.tester.com
VERBOSE: Reading access proxy port from topology process started.
VERBOSE: Reading access proxy port '5061' from topology process successfully finished.
VERBOSE: Reading certificate process started.
VERBOSE: Reading certificate process successfully finished.
VERBOSE: Searching for certificate with issuer name = 'CN=test-certsrv-CA, DC=tester, DC=com' and serial number =
'4200000013a701fa4732b0475b000000000013'.
VERBOSE: Successfully found certificate with the matching issuer name and serial number.
VERBOSE: Workflow Instance Id 'd283786a-ba07-42ad-83e2-ad4ed5692597', started.
VERBOSE: Command line executed is 'Test-CsFederatedPartner -Domain push.lync.com -ProxyFqdn sipfed.online.lync.com
-verbose'.
Test-CsFederatedPartner : A 500 (The server encountered an unexpected internal error) response was received from the
network and the operation failed. See the exception details for more information.
At line:1 char:1
+ Test-CsFederatedPartner -Domain push.lync.com -ProxyFqdn sipfed.online.lync.com ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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VERBOSE: Workflow Instance ID 'd283786a-ba07-42ad-83e2-ad4ed5692597' completed.
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Please let me know if this is causing the issue,
Please note : As soon as I see this tried invoking the csmanagementstore replication and got to know my edge server is not up to date - I am sure this has no relation with push this is for getting the changes informed to edge server,
Everything works normal with no issues apart from this,
Seeking your valuable advice here,
Thanks
Nelson
Nelson N Exchange 2003|2007|2010

Hi Nelson,
To better understand the issue, I would like to collect the following information.
1. Have you added the new hosting provider, Microsoft Lync Online, and then set up hosting provider federation between your organization and Lync Online ?
Configuring for push notifications in Lync Server 2013
2. Have you installed the new root certificate?
Lync Servers currently use the GTE CyberTrust Global Root and beginning on June 1st, 2013 will migrate to the Baltimore CyberTrust Root. The
migration of Lync Online Service to use the new Baltimore trusted root Certificate Authority is planned during May 2013. As of June 1st 2013,
all of our servers including the Lync Push Notifications Clearing House Service will be on Baltimore certs only. So please ensure that your Lync Server deployments have been updated to trust the Baltimore Root before that.
http://blogs.technet.com/b/lync/archive/2013/05/02/lync-mobile-push-notifications.aspx
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Best regards,
Eric

Switched to a new phone, not getting texts because they're being sent as iMessages?

So, looking for a change, I switched from an iPhone to a Samsung Galaxy S3. I still have my iPhone (without a carrier, I only use it for group iMessages and FaceTime and such) and I'm having a problem when texting friends where their messages are sending as iMessages to my iPhone, which is off, with WiFi turned off and iMessage turned off (I turn both WiFi and iMessage off, as well as the actual iPhone, when I'm not using it to try and avoid this issue, but it's not working so far). I wouldn't have as much of a problem with this if it was consistent, but sometimes I'll be in the middle of a conversation with a friend on my Galaxy S3 and out of nowhere they'll stop responding. I won't think anything of it until the next time I turn my iPhone on and see that they did respond, it just sent as an iMessage even though my iPhone was off and they were texting me only minutes before.
Here's an example:
Sonia: Hey Jesse do you have the group code?
Me: I thought Paul gave it to you like a week ago lemme check
Sonia: Haha he didn't! Thanks
*I saw her after this message and we talked awhile, then I texted her again afterwards*
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*No response*
I didn't think anything of it cuz my text didn't neccessarily need a response. However, I went on my iPhone the next day and saw a new message from Sonia so I opened it and saw this:
Sonia: Hey Jesse do you have the group code?
Sonia: Haha he didn't! Thanks
Sonia: Thanks Jesse
I talked to her afterwards and she said she didn't know her messages had sent as iMessages because they also sent as texts. However sometimes the messages will only send as iMessages (like the last message she sent) and I won't get them at all until I turn my iPhone on. Does anyone have any idea how I can fix this? I want my number completely removed from iMessage but when trying to remove it on my iPhone it's grayed out, unlike the emails. The emails are fine because I still want to talk in group chats and FaceTime and stuff.
Thanks in advance for any help!

OverLook2011 wrote:
Cal AppleCare and have them revoke the certificae is the fastest and easiest, and as far as i see, the only way to resolve this issue
No certificate is involved when using iMessage. Where you get that idea I have no idea cuz all one has to do is disable / sign out of iMessage on the iPhone.

Flex Chart -- Why is it so buggy and not getting fixed

Hi
We are trying to replace our realtime dashborad with flex
3.x charts. We're getting hit with numereous memory issues such as
http://bugs.adobe.com/jira/browse/FLEXDMV-1686
http://bugs.adobe.com/jira/browse/SDK-15710
Bugs have been filed since April and no updates from Adobe at
all.
At the current state Flex chart is only good for displaying
static data that doesn't change.
Why is this not in flex's high priority list given the fact
that one of the major allure of flex (besides multi-media of
course) right now is charting on the client to off load server
load?
Why is the flex charting group so unresponsive to bugs filed
given the fact that people are shedding quite a bit of mulla to get
this functionality??

I'm attaching here the section from sdk-15710 (flex jira)
where numerous people have been asking for the availability of this
bug fix which have gone unanswered.
Hoping someone from adobe will have some answers.
eddie berman - [10/03/08 12:55 PM ]
We're in need of this fix as well. Can you give some
indication as to when it might be ready for consumption, or if it
already is how we might be able to get it? (Also any comment on
FLEXDMV-1882 would be appreciated as well). Thanks.
[ Show » ]
eddie berman - [10/03/08 12:55 PM ] We're in need of this fix
as well. Can you give some indication as to when it might be ready
for consumption, or if it already is how we might be able to get
it? (Also any comment on FLEXDMV-1882 would be appreciated as
well). Thanks.
[ Permlink | « Hide ]
kai mai - [10/22/08 06:11 PM ]
any update on when this fix will go out and how we can help
test this fix?
[ Show » ]
kai mai - [10/22/08 06:11 PM ] any update on when this fix
will go out and how we can help test this fix?
[ Permlink | « Hide ]
Alan Carwile - [11/07/08 07:20 PM ]
On the Adobe site, there are two bugs that seem to be the
cause of the memory leak we are seeing when using the Flex Charting
package with 3.0 Flex, running on Windows XP Pro SP2. Both are
recorded as Fixed, and one is also noted as Closed. Still we are
seeing what looks like one or both of these bugs.
Adobe Flex community: How do we verify for certain that we
are running versions of Flex containing these fixes? What version
has fixes for both cases? How do we make sure?
Please provide more information in the JIRA issues for both
bugs. Obviously these are of interest to the developer community,
given the follow-up posts and the number of Voters and Watchers.
Thanks,
Alan Carwile, Omneon, Inc. [email protected]
http://bugs.adobe.com/jira/browse/SDK-15710
Flex SDK
Memory Leak in Charting
Fixed, Closed
Votes: 12
Watchers: 19
http://bugs.adobe.com/jira/browse/FLEXDMV-1772
Flex Data Visualization Components
ARLabelData class in AxisRenderer.as is causing memory leak
with every new update of dataProvider in ColumnChart
Fixed, Resolved
Votes: 1
Watchers: 1

VOIP phone not getting IP from correct VLAN

Hello,
(sorry not sure if it is a VOIP or Switch issue)
We are installing a couple of VOIP phones in a new office, the VOIP service is hosted and the phones are Yealink. Off these VOIP phones are PC, but both the phone and PC get an IP from the DATA VLAN, I want the VOIP phone to go on it's VOICE VLAN.
Here is an example of the port, it is a Layer 2 switch (2960x):
description PC & IP Phone
switchport trunk native vlan 10
switchport trunk allowed vlan 10,62
switchport mode trunk
spanning-tree portfast trunk
spanning-tree bpduguard enable
The trunk port:
interface GigabitEthernet1/0/24
description ROUTER-LAN
switchport trunk allowed vlan 1,10,62
switchport mode trunk
speed 100
duplex full
spanning-tree portfast trunk
Router:
ip dhcp pool Data
   domain-name gb.vo.local
   default-router 172.30.12.8
   dns-server 192.168.21.10 192.168.21.11
   option 66 ip 192.168.28.89
ip dhcp pool Voice
   network 172.30.212.0 255.255.255.0
   domain-name gb.vo.local
   dns-server 192.168.21.10 192.168.21.11
   default-router 172.30.212.1
interface FastEthernet0/1
description LAN
no ip address
duplex full
speed 100
interface FastEthernet0/1.10
description DATA LAN
encapsulation dot1Q 10
ip address 172.30.12.11 255.255.255.0
standby 1 ip 172.30.12.8
standby 1 priority 110
standby 1 preempt
standby 1 track 1 decrement 10
interface FastEthernet0/1.62
description VOICE VLAN
encapsulation dot1Q 62
ip address 172.30.212.1 255.255.255.0
Does it all look ok?
I can see the phones:
sh lldp neighbors
Capability codes:
    (R) Router, (B) Bridge, (T) Telephone, (C) DOCSIS Cable Device
    (W) WLAN Access Point, (P) Repeater, (S) Station, (O) Other
Device ID           Local Intf     Hold-time Capability      Port ID
IPPHONE             Gi1/0/14       138        B,T             0015.654c.6630
IPPHONE             Gi1/0/19       156        B,T             0015.654c.65f6
Thanks

All was all good, it was jus tthe network command missing:
ip dhcp pool Data
network 172.30.12.0 255.255.255.0
   domain-name gb.vo.local
   default-router 172.30.12.8
   dns-server 192.168.21.10 192.168.21.11
ip dhcp pool Voice
   network 172.30.212.0 255.255.255.0
   domain-name gb.vo.local
   dns-server 192.168.21.10 192.168.21.11
   default-router 172.30.212.1

Starcraft lags in full screen mode but not minimzed mode, hardware issue?

hi
recently ive noticed that starcraft ( fully updated ) in fullscreen mode lags incredibly, pratically beyond being playable, im not sure what this is due to, but in minimized mode it plays just fine, the game is really old and i dont really see any software reason for this.
here are some relevant notes
my computer was affected by the nvidia issue and the part was replaced less than a year ago, so i dont think its the video card, or could it be?
my computer has been heating up a bit for like 3 months, i recently downloaded the smc fan control to control that and its been fine since then
i ran the hardware test that came with the comp and everything seems to be fine
i ran techtools pro too and everything it checked seemed to be fine
dont know what else to say, this kinda confused me, if anyone knows anything, i would be greatful

I cant say I've tried starcraft on it but I have played WoW on mine, extensively. And it does the same for me, suggesting its a matter of software design... since they are both from Blizzard.
Its quite a notable difference too...

Cisco phone not getting ip address

Hi all ,
Cisco 2950 switch
Phone and dhcp server are in the same default vlan .PC's are getting ip address from dhcp server but not the phone
Thanks

Hi
I can see the mac address has registered on the switch . And i have tried couple of phones , result was same .
Then i did run a packet sniffing using wireshark .
I could see dhcp discover from the phone and offer from the server a couple of times .
i am attaching the dhcp offer part from the wireshark .
And i saw one error also
Error part
Option: (150) TFTP Server Address
Length: 11
TFTP Server Address: 49.48.46.48 (49.48.46.48)
TFTP Server Address: 46.55.49.46 (46.55.49.46)
[Expert Info (Error/Protocol): Option length isn't a multiple of 4]
[Option length isn't a multiple of 4]
[Severity level: Error]
[Group: Protocol]
Option: (255) End
Option End: 255
i don't have any idea about the Tftp server address mentioned above .

Phones not getting IP address via DHCP server on same VLAN

Hello....we have a new series of Cisco SF-200s and one new Cisco SF-300. All switches are operating in layer 2 mode currently. Let's say for all intents and purposes, all ports are in VLAN1....pretty much default setup. There is a fiber backbone between uplink ports...and it is working correctly it appears.
There is a DHCP server allocating addresses 192.168.0.60 thru 192.168.0.79. Subnet mask is 255.255.255.0.
PCs and laptops successfully receive an IP address and can access things.....such as surfing the internet. Tested that from multiple switches....all seems to work just fine.
However, it seems that some newly purchased phones (Digium models) simply will not acquire an IP address like the PCs and laptops do.
Pretty broad question....but just wondering.
Thanks!

Hi Greg,
Might be interesting to goto the following sections of the GUI disable the discovery protocols;
1. Administration>Discovery -LLDP >properties
2. Administration>Discovery -CDP >Management interface
3 Smartports >Properties > Admministrative Auto Smartports is disabled.
the switches are real smart and may pre-empt what you are trying to achieve.
regards dave

Phone not being fix untill a month from now

my phone/internet cut out, called verizon, they said that it will take them a month for some one to come and fix it. i stated that i was a student online classes and need intrenet access. Is there a place were i can file a complaint to the company ? can i contact the FCC? or my city gov. because verizon almost holds a monopoly over my city, this is the second time this has happen and i really cant change companies.

On 1 June my service was supposed be transferred. Technician came by. Turned on service. 2hours later no service. Called Verizon, got a run around. Tuesday 5:30p technician calls. "I'm on my way". 9pm still no show. 3 June 11am I am told a technician will TRY to come by my house on 4 June.
Got fed up and have told Verizon{please keep your posts courteous} . As much as I hate Comcast I will give them my business. They said they will have me hooked up with TV, Internet, Phone within 4hours.
Verizon has a lost a very loyal and long long time customer. {please keep your posts courteous}
Message Edited by KaLin on 06-03-2009 11:31 AM
Message Edited by ElizabethS on 06-03-2009 02:08 PM

Phone not getting fixed Hardware ISSUE

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