Phone not ringing and voicemail notificati​ons on SMS not occurring

Can someone help with this issue as it is beginning to drive me nuts !  Phone is not ringing and any voicemail message is not being notified by SMS.  This seems to have been happening since late 2013 but can't be sure of that.  Is this a SIM card issue, or a possible software issue.

Could be either. 
Are you using a Q10?  Your profile doesn't show a device or carrier.  it really helps us if you have that info added to your profile.  Since you're posting in the Q10 forum I'll assume you have a Q10.
I would do a security wipe on the device first:
To perform a Security Wipe please follow the instructions below. Be sure and use BB Link to make a full backup before proceeding with the wipe:
http://www.blackberry.com/btsc/KB33591
Once the wipe is complete you can restore your backup. Keep in mind that data in the backup may be the source of the original problem and restoring it may restore the problem, as well. To alleviate this I recommend not restoring the Settings portion of the backup.
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