Phone not working after Infinity setup

I was using BT phone & broadband without any problem till now. Today an engineer from BT came and setup BT infinity. Immediately after that I am not able to make any calls and not able to receive any calls.
Phone has dial tone, but soon after dialing any number, I can hear multiple voice and cant make call. When an incoming call comes, the phone rings, but not able to get connected. Please Help.....

report it to BT Faults on 151 there sounds like a wiring fault either in your home or at the cabinet
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Phone not working after infinity installation

I have just moved my phone and broadband from Sky to Bt and the engineer called this morning to complete the installation. I have 2 phone sockets. When I had broadband originally installed it was before the days of filters so it required a BT engineer visit. As my computer was upstairs the engineer 'back wired' the sockets (apologies if I have the terminology wrong) so the adsl faceplate was fitted to the upstairs wired extension. Today, the Openreach engineer was initially puzzled but said he would be able to install the Infinity faceplate on the upstairs extension as originally fitted. He checked the line was ok, checked the broadband connection and put the faceplate back on the 2 sockets. After he left I tried to make a call via the downstairs socket without success and I assumed that the phone line had not yet been changed back to BT. This afternoon I received an email from BT advising that my phone was now active but the downstairs socket will not work. I am able to make and receive calls on the upstairs extension. I have just spent 40 minutes on the phone to BT, explaining the problem to 4 different people. Each BT employee advised that it would cost £130 for an engineer to revisit my house to correct the fault that they had somehow caused! To say I'm frustrated is an understatement. Has anyone any suggestions how I can resolve the problem. All 4 BT employees did not really understand the problem. I would appreciate any help.
Solved!
Go to Solution.

You cannot use a phone connection for broadband when on Infinity. The only connection that can be used is that which comes from the home hub 3, which is near the Openreach modem.
You have to use wireless, run an Ethernet cable, or use Powerline adapters.
You phone should work if it is plugged into the botton socket of the new Infinity master socket.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Phone not working after Infinity upgrade

I ordered Infinity back at the end of October 2013 and have finally had it installed today after several false starts. The problem has been "faults on the line" which have been discovered by engineers each time they came to set it up. The engineer came today and announced there were no faults on the line and he set about installing Infinity.
Having announced that all was well he made a phone call to an automated line testing service and then declared all was well and off he went.
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I have performed all the tests possible including using an old wired phone in the lower socket. There is never a dial tone.
As we don't get a mobile signal here I spent nearly an hour in a field where I could get a signal trying to get through to BT helpdesk on a mobile without any joy. I have emailed several times and also tried the online chat function - after queuing for 40 minutes I was "requeued" by the operator whose only response was to paste some link to troubleshooting video I might want to watch.
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The engineer came and after about an hour the phone was working again. Apparently the fault was unrelated to the Infinity installation and was an unfortunate co-incidence. It seems there is a fault with "pressurised cables from the exchange" whihc developed shortly after the infinity engineer attended yesterday.
The engineer today swapped our wires over in the street cabinet and now the phone and broadband are both working.
Thanks very much for taking the time to reply to my issue.

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Hello 2canoes and welcome to the BlackBerry Support Community Forums.
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Yesterday, my wife calls me and said that a couple of guys from Comcast needed access to the backyard. They said it was for maintenance. My wife says that all of a sudden, TV, internet and phone quit working. She went out to the backyard to check with them but the fellas from Comcast were gone. Not a word about what they did or to even say that "your service" is going to be out. My wife called support and they couldn't even explain what was done or why it was done but that we'd have to wait a couple of days for someone to come out to check. It took these guys 5/10 minutes to screw up the service and it'll take a couple days for someone else to check/fix it?We'd been with Comcast for a very long time, even back to TW (Roadrunner days) but the lack of explanation or information about what transpired is just inexcusable and unacceptable. We were always touting how we'd never had issues with Comcast to our friends but this just plain stinks. Almost a $300 monthly bill and you get this "excellent" service. Just plain awesome. NOT!
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Phone not working after the software upgrade

I performed the software upgrade as indicated by the phone in the notifications.
One the phone rebooted, I proceeded to enter my email accounts and it froze on a white screen with a spinning wheel.
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If I try to reply to an email, the screen says, "Could not display this message"
I have wiped it three times, powered off a billion times and still keeps freezing. The update has been nothing but grief.
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Hello 2canoes and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're experiencing issues with your device after updating your software.
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Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
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Phone not working after Infinity setup

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