Phone not working after software upgrade

Hi,
I have tried upgrading software for my 6680, during the upgrade the prompt read "disconnect battery and restart the phone" ever since this step, I am unable to start my phone, tried disconnecting the batter and reconnect again, but still it is not getting booted once i switch on the screen lightens thats it, any one to help me out of this situation

Think you need to take this to a dealer. You should never remove battery or the power from the phone when its updating (i learned that the hard way). But i think the retailer is the only one who can do anything to it now if your not able to turn it on again.
A trick might be to put in your power-cord and see if it will charge the battery. If it does then you know their is life in it atleast!
From the Cold north
Arildm

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Think you need to take this to a dealer. You should never remove battery or the power from the phone when its updating (i learned that the hard way). But i think the retailer is the only one who can do anything to it now if your not able to turn it on again.
A trick might be to put in your power-cord and see if it will charge the battery. If it does then you know their is life in it atleast!
From the Cold north
Arildm

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I ordered Infinity back at the end of October 2013 and have finally had it installed today after several false starts. The problem has been "faults on the line" which have been discovered by engineers each time they came to set it up. The engineer came today and announced there were no faults on the line and he set about installing Infinity.
Having announced that all was well he made a phone call to an automated line testing service and then declared all was well and off he went.
Shortly afterwards I needed to make a call and discovered that there was no ring tone. When people tried to call me the phone rang and kept on ringing (in a muted kind of way) when i picked up the phone. The caller number displays and the calls go to 1571 (though we can't call that service). Meanwhile the internet appears to be fine.
I have performed all the tests possible including using an old wired phone in the lower socket. There is never a dial tone.
As we don't get a mobile signal here I spent nearly an hour in a field where I could get a signal trying to get through to BT helpdesk on a mobile without any joy. I have emailed several times and also tried the online chat function - after queuing for 40 minutes I was "requeued" by the operator whose only response was to paste some link to troubleshooting video I might want to watch.
I logged a fault on bt.com/faults but when I went to check on the status of the fault it seemed to be saying that they had checked the line and could find no fault and recommended that I phone the helpline(!). If only I could.
Looking through the boards it seems this has happened to others before.
If I can't use the phone I will have to travel 160 miles roud trip to my office as I need the phone for my work.
Has anyone any ideas about how I can get this sorted out?

The engineer came and after about an hour the phone was working again. Apparently the fault was unrelated to the Infinity installation and was an unfortunate co-incidence. It seems there is a fault with "pressurised cables from the exchange" whihc developed shortly after the infinity engineer attended yesterday.
The engineer today swapped our wires over in the street cabinet and now the phone and broadband are both working.
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Phone not working after software update!!

i dont know if anyone could help me but i recently done a software update for my blackberry torch 9800 and after it upddated it hasnt been the same the screen isnt the same some of my icons are missing and nothing is right and i done a software downgrade to see if that would help and it didnt make any difference and i have removed the battery several times but it does not seem to be working and i do not know what to do! so if there someone who might be able to help me i would be very greatful.

Hi and Welcome to the Community!
Please refer to this official download portal as you proceed. It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
http://us.blackberry.com/support/downloads/download_sites.jsp
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. After installing the OS package to your PC, please remeber to delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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Hello 2canoes and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're experiencing issues with your device after updating your software.
It's recommended you contact your mobile service provider for investigation on this matter and to open a support ticket with BlackBerry technical support.
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Phone not working after software upgrade

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