Phone not working in france

Whenever I try to make a call I get a message telling me my calls cannot be connected and to contact my provider. This also happens when trying to call the customer service number. I can also not send text messages. I have had a text from ee saying I had free calls and sms in my plan from Europe. I have checked on my app and this is what it clearly states. I am currently using wifi to send this message as I cannot get in contact any other way. Help please!!!!

Hey  Welcome to the EE Community. This sounds strange, I'm not too sure exactly why this may be.  I'd recommend contacting Customer Service from a different phone on +44 7953 966 250 Alternatively you can tweet them at @EE on Twitter. Good luck,Titanium
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    Hey  Welcome to the EE Community. This sounds strange, I'm not too sure exactly why this may be.  I'd recommend contacting Customer Service from a different phone on +44 7953 966 250 Alternatively you can tweet them at @EE on Twitter. Good luck,Titanium
    Was my post helpful? Please take 2 seconds to hit the 'Kudos' button below

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