Phone number hasn't been ported from Virgin to BT,...

Hi all,
I'm having an issue with my incoming calls, where it sounds to the caller as if the phone is ringing but my BT landline doesn't ring, and if I pick up the phone there is no caller there.
My installation took place Friday 12 June (phone + BT Infinity). A few days before, I spoke to Virgin who said that BT hadn't requested the phone number from them and this would cause problems. I spoke to BT then but they assured me it was okay.
When the engineer installed the line, he tested it and said that they number hadn't been ported across (if I plugged the handset into the old Virgin line it rang, but not on the new BT line) and that I needed to contact BT about this because he couldn't do anything from his side.
Several days later it still hasn't been ported, and if I plug my phone into the old Virgin line, it rings there, not the new BT line.
Outgoing calls and BT Infinity are fine.
Can anyone help me out with this? I don't care too much about keeping the old number, but I do want to be able to receive incoming calls!
Thanks, Jo

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3/5  working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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    Follow these steps if you can't deactivate iMessage or if you can't send SMS to non-iOS devices because they are sent as iMessage.
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    Follow these steps if you're receiving SPAM in Messages.
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    Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website. Please contact the vendor for additional information.
    Last Modified: Oct 2, 2014
    I hope this information helps ....
    - Judy

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