Phone number ported in error; can't access e-mails

I bought a new cell phone and requested that my cell number be ported.  Instead of porting the cell number, our Verizon land line was ported in error.  Shortly thereafter, our account was canceled, and our access to Verizon e-mail was terminated.  Numerous calls to Verizon have been in vain.  Any suggestions on how I can impress the importance of getting our e-mail account returned to us?  My wife still has her Verizon cell phone, and Verizon has told me that they will re-port the number back to our home later this week.  Will our e-mail accounts return?

Hi and welcome to the forums!
I would suggest you run a diagnostics test. This will register your device and create a report that can be sent to your vendor.
Thanks,
Bifocals
User Guide for your device
Diagnostic reports
About diagnostic reports
Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless
network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic
report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem.
Run a diagnostic report
If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might
ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the
issue.
1. On the Home screen or in a folder, click the Options icon.
2. Click Mobile Network.
3. Press the Menu key.
4. Click Diagnostics Test.
5. Press the Menu key.
6. Click Run.
View a diagnostic report
1. On the Home screen or in a folder, click the Options icon.
2. Click Mobile Network.
3. Press the Menu key.
4. Click Diagnostics Test.
5. Highlight a report.
6. Press the Menu key.
7. Click View Report.
Submit a diagnostic report
1. On the Home screen or in a folder, click the Options icon.
2. Click Mobile Network.
3. Press the Menu key.
4. Click Diagnostics Test.
5. Highlight a report.
6. Press the Menu key.
7. Click Email Report or PIN Report.
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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