Phone number transfer

I recently just purchased a SIM card for my iPhone and requested to have my old number switched over, I got an email saying there's more I need to do before they can transfer it. How can I figure out what to do?

Hi there
I’d be happy to help with your SIM card swap!
To ensure you retain your current prepaid number and get the new SIM activated, we recommend that you visit one of our AT&T company stores. To find the closest store to you and/or to schedule an appointment, please click here.
I hope this helps!
Charise
 

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    Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
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