Phone Numbers in BI Publisher report woes

Question

Hi,
I am having the following issue in BI Publisher reports, with phone numbers.
Essentially what happens is that BI Publisher displays the phone number with a string of zeros after it (which is in fact the value stored in the Siebel database).
I wondered if there is a way round this problem?
I'll include some information below about how Siebel handles phone numbers.
How Siebel Handles Phone Numbers:
1) There is List of Values with Type PHONE_FORMAT.
Inside the LOV's is a string of zeros (0) a different number/with/without spaces/ etc defined for each country.
The 'Order' column of the LOV contains the country code.
Next, there is two different scenarios about what will happen to the phone numbers you enter in Siebel:
1) You enter the phone number EXACTLY as specified in the PHONE_FORMAT LOV.
Result:
UI Display:
In the Siebel UI the phone number will be displayed correctly.
For the Object Manager you entered it in, the country code would be trimmed off the front if you entered it.
For other Object Managers, the phone number would be displayed e.g. with +44 before.
Database Level:
The phone number is stored WITHOUT additional zeros after.
BIP report based on the field:
THe BIP report always displays the database value (in this case without zeros).
2) You enter the phone number DIFFERENTLY to as specified in PHONE_FORMAT LOV.
Result:
UI Display:
In the Siebel UI the phone number will be displayed correctly.
For the Object Manager you entered it in, the country code would be trimmed off the front if you entered it.
For other Object Managers, the phone number would be displayed e.g. with +44 before.
Database Level:
The phone number is stored WITH additional zeros after (I guess they represent the formatting in some way).
BIP report based on the field:
The BIP report always displays the database value (in this case with the zeros).
Finally, just to say we work across the whole of Europe, Middle East and Africa which includes a great many different countries.
Each of these countries can have different length phone numbers, and there may be cases were a country has more than 1 number of digits in a phone number.
(So trimming the number is not very helpful)
Does anyone have any experience of getting BI Publisher to display phone numbers 'correctly' or 'how they are displayed in the Siebel UI?'
Any help you can offer would be appreciated.

Answer 1

Please post the details of the application release, database version and OS along with BI Publisher.
Is the issue with all reports or specific one(s) only?
Do you have the patches in the following docs applied?
Overview of Available Update Patches for Oracle BI Publisher Enterprise 10g [ID 797057.1]
Overview of Available Update Patches for Oracle BI Publisher Enterprise 11g [ID 1276869.1]
Overview of Available Patches for Oracle XML Publisher embedded in the Oracle E-Business Suite [ID 1138602.1]
BI Publisher 10g RTF Template Changes Alignment Settings for Numbered Lists [ID 1418504.1]
Thanks,
Hussein