Phone Outage since Hurricane Irene

My Entire Town in Upstate New York. Schoharie County to be precise has had no Phone service for over a Week. I have a Residential Home Security System that relies on Phone service to function properly. When are the Phone Lines going to be fixed?

Hello,
I sent you a private message to see what we can do to resolve your trouble. Please check when you have a moment,
Shamika_Vz
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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Phone outage since 20th December.

I've had an unusable phone line since 20th December extremely loud crackling, unable to make or receive calls, sometimes no dial tone at all. This fault is intermittently affecting my broadband which, being FTTC, indicates a fault my side of the cabinet. I ran the line test which decided that the fault was in the network and an engineer was booked.
I had a call after a day or so to tell me that, what with the holiday period and bad weather, they wouldn;t be avle to get to me until the 31st. OK I was happy with that as I was not working during that period.
31st December and the engineer duly arrived. Ran line tests from the master socket and said the fault was 130m away. He went for a walk and when he came back he said he couldn't find a cabinet at that distance. He went out again for a while and eventually told me he'd found an upstream cabinet with some rather corroded connections which he cleaned. We checked the line and it seemed to work. So far, so good. He left.
I was away from home for New Year but discovered that same afternoon that I could not connect to my home broadband and that I could not call my house; the call being diverted straight to BT Answer.
On 1st Jan, I had a follow up call from Connor who told me he had discovered the same thing and that he'd report it as not fixed. It ought to be looked at within 3 days.
Today I chased up the fault and had a very frustrating conversation with a support technician who told me that the fault had magically moved into my premises, and read a long spiel on how much it might cost me if the fault is mine. OK this is rather threatening but I'm secure in the knowledge that the only two items connected to the master socket is my cordless phone base station and the BT-supplied Infinity VDSL modem.
The engineer instructed me to unscrew the front plate and connect my phone directly to the engineer's socket; the fault still existed. Still the engineer insisted his “diagnostic software” was able to detect that the fault was inside my premises and therefore he coudl only offer me an appointment of the 14th January. That's 45 days from the first report!
All I want is to get the OpenReach engineer to have another go at finding the fault he detected 130m from my house, perhaps coming armed with the local cabinet location.
How can I get the engineer to return? I work at home and, while I have 3G backup for my internet connection, it is extremely disrupting to have to keep switching over when the network dies, in addition to the obvious difficulty in having no phone connection.

Hello,
I sent you a private message to see what we can do to resolve your trouble. Please check when you have a moment,
Shamika_Vz
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Since Hurricane Irene I cannot logg on to the internet, what should I do?

Each time I try to log on to the internet through firefox it won't allow the connection. Please advise what to check. I can og on with Internet Explorer however.

Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Reception Issues Since Hurricane

Has anyone else in the MD area had issues with service since Hurricane Irene? I used to be able to make phone calls from my house, but ever since the storm I can't keep the signal. It goes from all bars to no bars in seconds. I have not called VZW to see if there is a problem in our area yet (I text more than talk), but was wondering if others are having the same issue.
Thanks!

Hey there judabark! Thanks for sharing your concerns about service in your area. I can share with you that I haven't been advised of any service issues during or after Hurricane Irene in your area. I would like to assist you further. Have you attempted any troubleshooting of your phone since this started? If so, what steps have you taken? ^DGM

TS1398 I am unable to connect wifi on my phone 4s since last 2 weeks... I am living in shanghai and did not have this issue since 2 weeks... iPad works fine... Please suggest some measures... Tried the on off reset settings etc.

I am unable to connect wifi on my phone 4s since last 2 weeks... I am living in shanghai and did not have this issue since 2 weeks... iPad works fine... Please suggest some measures... Tried the on off reset settings etc. but no luck ...
In fact after updating the software to the latest version I am having more of this... Sometimes the wifi button freezes an I can't even slide it to on / off...
Thanks

Noooo! Actually I too had d same prob wit my iPhone 4S. When I connect to my wifi network it won't get connected or it wil be grey scaled! I took it to d istore and since I had warranty they replaced my IPhone. It iPad charger has high volt than ur iPhone charger so when u connect wit it, there is a chance where large amount of current passes thru ur iPhone. So for sure it wil damage ur motherboard and its parts! Many said that iOS 6 or 6.0.1 or 6.1 was d reason for tis wifi prob! But apple never made its mistake wit it's software. If and only if u hav hardware prob u wil hav these sort of wifi prob Bluetooth prob! So best way s to replace ur iPhone!

I am trying to activate my Droid and cannot get through to the techs. I have been trying to get my phone activated since Saturday. It gives me the same error message. I have been told 3 times already to call back in the morning to try and activate it bec

Can someone please help me? I have been trying to get my phone activated since Saturday and Verizon keeps telling me that they cannot do it because their system is still was being updated or is down so to call in the morning becuase it should be up and running. Is anyone else having this same problem? I tried calling the for technical support all morning and it keeps giving a message that my request cannot be processed at this time. Same thing happens when I try to contact them online.

Dear Apple team,
I recently bought an iphone3GS from USA and jail broke it. Since I heard the there are lots of disadvantages I thought to unlock it officially through the original owner (in copy). He assisted me and confirmed that he unlocked it with AT& T (See the attachment). According to the instructions I restored the phone. But it is not activating with “Activation server is currently not available, please try again or try with iTunes”
When I try with iTunes , it says “you haven’t inserted a SIM” even though I insert the original AT&T SIM.
My current location is Sri Lanka ,so don’t have any apple support.
Please help me to be a good fan of apple.

TS1398 I have I-phone 4S - Since updating to IOS 6, when at home with Wi-Fi network with my I Phone connection is not responding sometimes – for example if I want to check my G-mail it shows loading but nothing happens and after few minutes it displays "C

I have I-phone 4S - Since updating to IOS 6, when at home with Wi-Fi network with my I Phone connection is not responding sometimes – for example if I want to check my G-mail it shows loading but nothing happens and after few minutes it displays “Cannot Get Mail” – The mail server “imap.gmail.com is not responding, Verify that you have entered the correct account info in mail settings
Other times the Wi-Fi connection works fine and it check e-mail or other within few seconds. The connection problems seems to be intermitted
This issue never happened before with IOS 5 since I bought the new phone in Oct 2011.

We suffered the imap.gmail.com server problem After an IoS 6 upgrade. The simple solution is to delete the problem account, shut down the iPad, start up again and reenter the account. Everything comes back normally. Good Luck everyone!

My PC no longer recognizes my I Phone 4S since the recent OS update. Reinstalling I Tunes has not helped.

My Win 7 PC will not recognize my I-Phone 4S since the recent OS update. Reinstalling I-Tunes has not helped. What else can I try?

irst off, you can connect the device to another computer to import the photos. Second the error that you are seeing is a Windows error and you would have to look that one up on Microsoft.com. You should be able to remove the device from Device Manager, unplug the phone, wait a moment and then plug it back in. It should recognize it then and load the driver.
The message board is no longer allowing me to reply from that site. In answer to above, I don’t have another computer. Yes, what I sent is a windows error message but this is NOT a windows error. From what I can see online from others, this is a problem many are having as a result of something in the new OS we downloaded to keep our I-phones current. Everything worked fine before downloading the new OS and nothing changed in our systems except the new OS. Apple needs to diagnose the problem and develop a fix!

My iphone 5c says connect to itunes. It won't update/restore; error message (27) comes up. I also haven't backed the phone up since last year. Help

My iphone 5c says connect to itunes. It won't update/restore; error message (27) comes up. I also haven't backed the phone up since last year. HELP.

Hi there owain11,
It looks like that particular error may be realted to a hardware issue. Take a look at the article below for more information.
Resolve iOS update and restore errors
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
-Griff W.

Did not know simple things such as removing hyphen from phone numbers will be so complicated. How do i remove the hyphen from stored phone numbers since i am not able to make a phone call using VOIP. Everytime i make a phone call i have to type the number

Did not know simple things such as removing hyphen from phone numbers will be so complicated. How do i remove the hyphen from stored phone numbers since i am not able to make a phone call using MobileVOIP. Everytime i make a phone call i have to type the number.

Go into your contacts and edit them.

I have a Samsung Convoy "dumb" phone, and I plan to keep it until Verizon forces me to some **** overpriced "smart" phone. Since they migrated Backup Assistant to "the Cloud", I am unable to print a hard copy list of contacts. The web site just runs you

I have a Samsung Convoy "dumb" phone, and I plan to keep it until Verizon forces me to some **** overpriced "smart" phone. Since they migrated Backup Assistant to "the Cloud", I am unable to print a hard copy list of contacts. The web site just runs you around in circles, never getting to the answer of how to print out contacts. I'm sure the marketing people and web creators just love this Frankenstein monster they have built, but for me and my phone, it's just a huge pain in the ***! Do they plan to fix this, or just let us dinosaurs go away and die?

there is a point : no workie
how hard would it be to place my (or yours I am told) iPhone4S on a city block curb………..
and just walk away.. .. ..

HT1222 I have iphone 4 and the software is ios 7.0.2. I am facing problems with my phone. Since the last software update my phone has started giving problems. like it hangs sometime when i recieve an incoming call. The carrier status bar shifts down a bit

I have iphone 4 and the software is ios 7.0.2. I am facing problems with my phone. Since the last software update my phone has started giving problems. like it hangs sometime when i recieve an incoming call. The carrier status bar shifts down a bit and sometimes it vanishes automatically. I,m confused.
Secondly i have an update IOS 7.0.4 waiting in my Software Update menu. I have tried so many times to update my iphone but it always fails to update the IOS 7.0.4. Any body suggest anything regarding this

Wow. Lots of help. Thanks apple

Phone outages in the Greater Boston area?

Is anybody else in the Greater Boston or Metro-West area experiencing a phone outage to their home?

Can you be more clear. Do you have dialtone? if so, then can you call out and/or not receive calls?

Is anyone else having problems with syncing your phone & iPad since the last update?

is anyone else having problems with syncing your phone & iPad since the last update?

Here's the problems I'm having with iPad 2 and iOS 5.1:
Okay ... so, because I had less than a 1 Gig left (as reported by iTunes) on my 64Gig iPad, and the majority of the space was being used by "Photos" ... I decided to not keep my PC photos directory in sync with my iPad (Windows 7). So, in iTunes, I unchecked the option to sync computer photos to the iPad. I got the standard popup warning message that my iPad would not contain those albums after the next sync. I clicked OK and proceeded to sync expecting to have lots of space freed up.
But weird things happened after syncing.
(1) I still have all my photos on my iPad .... nothing disappeared at all. (And performed multiple syncs to try to force the change ... still nothing has been removed from my iPad.)
(2) Somehow, I gained 20 Gigs of free space, as reported by both iTunes and my iPad as well.
Anyone know what's going on here?
I do have iMovie and another movie making app, Avid. Both of these contain projects that refer to photos in albums that were supposed to be removed after the sync ... but I can't imagine that would keep them there. Anyone have any ideas?
I also installed the iPad app, iPhoto. I noticed that it build a directory listing and continuously want to update that listing from time to time.
Would any of these things cause the iTunes photo sync changes to be ignored? And, how did I get free space to report back with an additional 19Gig or so, when there's no change at all.
Unsure what's going on ...

Not receiving txt from one cell phone since hurricane- updated -and a bunch of stuff and nothing

Since the hurricane - cannot receive txt from husbands Verizon blackberry, he receives my messages. Help

While it could be something with the phone, I believe it should be related to the carrier. Generally any problems with SMS are traced back to the carrier. Call and make sure everything is okay on both ends, you and your husband's accounts. Has he always had this Verizon Blackberry, or at least before the hurricane? Was he able to send you text in the past?

Phone Outage since Hurricane Irene

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