Phone randomly dies requiring hard reset

Does anyone else have this same issue. My phone randomly dies and requires a hard reset. It has happened to me twice in 10 days. First time I thought that I had let my phones battery get to low but after putting it on the charger for an hour it would not power on using the button... had to hard reset. Second time I am 96.3 % positive it had over 75% battery and it randomly died also requiring a hard reset. I have an iphone5 32GB 6.1.3 version ios. My girlfriend is having the same issue with her Droid so I know it is not just an iphone issue. Verizon please respond.

Good morning Bomgart!
I like to think being random is a great attribute. Sadly, not when it comes to a phone though. But fear not, because we've got a couple of solutions for one of our favorite couples.
Now, there's no doubt that random dying is an illness that does plague a small minority of devices. But, there's a possibility that it may be due to the equipment itself or potentially something that was installed. Based on your description of things, you're up to date in software. And hard resets are a fantastic route to take when experiencing these issues. But, we want to isolate the problem. What I'm going to recommend is doing another hard reset http://vz.to/Sq8I9x . Only this time, test it out before you load on your applications. Also, you may wish to remove those which may not be entirely reputable (battery savers, task killers, etc.). Please let me know how that goes and while we're on the topic, which device does your girlfriend have with us? I've got you covered.
EvanO_VZW
VZW Support
Follow us on Twitter @VZWSupport

Similar Messages

My phone randomly dies when I have over 20% of battery left, what is wrong?

My phone randomly dies when I have over 20% of battery left, why is this happening?

I'd just like to say that ahs70's post on Dec 1, 2013 at 1:17am on Pg. 9 worked for me as well: https://discussions.apple.com/thread/5338609?start=120&tstart=0
If your iPhone's battery is acting up you need to determine if it's a software issue or a hardware/battery issue. To do that, after syncing your iPhone, erase/hard reset all data and settings from your iPhone to what it was from the factory as new. This can be found in Settings/General/Reset/Erase All Content and Settings. Then test it out for a day or two. If it's still acting up then it's likely a hardware issue and you will need to get your battery replaced. If your warranty is done than check out this link to get a battery kit to replace your iPhone battery yourself: http://www.ifixit.com/Store/iPhone/iPhone-5-Replacement-Battery/IF118-001#produc tDescription
If your iPhone is now working properly after hard resetting it than it's most likely a software issue. This battery issue only started after upgrading to the new iOs7, so it is obviously related to the update not properly installing itself. What has worked for me and many others is to manually update to iOS 7.0.4 using the full downloaded version of the update which is about 1.32 Gigs.
But first you need to find out what model of iPhone you have, click here to determine if it's GSM or CDMA: http://support.apple.com/kb/HT3939?viewlocale=en_US&locale=en_US
Then go here and scroll down to download the iOS 7.0.4 complete update for your device: http://www.downloadios7.org/download-ios-7-0-4-ipsw-file.html
Then scroll up on the download page and follow the instructions of updating your iPhone manually following the instructions below: "IPSW with iTunes"
And your done.
Problem solved.
I only posted this because it was a very frustrating problem that no one really seemed to figure out a solution for.
I hope this helps.
Emile Beaulieu

Is there an update to iOS 6? I've been having several technical issues since the upgrade. Uncontrolled zoom of the entire screen, Siri taking 25 seconds to respond and not recognizing names, locking up of the phone. All requiring a reset.

Is there an update to iOS 6? I've been having several technical issues since the upgrade. Uncontrolled zoom of the entire screen, Siri taking 25 seconds to respond and not recognizing names, locking up of the phone. All requiring a reset.

I would restore with backup and if that doesn't fix it try as new
http://support.apple.com/kb/HT4137

HT4623 hi sir/madam i have a problem with my icloud acount.my brpther has bought a iphone 4 from europa.since 2 years i was using my phone.i have made hard reset and now i can not activate my phone.denn i do not know the icloud acoud what i see there.

hi sir/madam i have a problem with my icloud acount.my brpther has bought a iphone 4 from europa.since 2 years i was using my phone.i have made hard reset and now i can not activate my phone.denn i do not know the icloud acoud what i see there.pilease help me about that problem...

You need to use the credentials for the iCloud account that was used to turn on the Find my iPhone service.
If you can't remember yours, you can recover it here: https://iforgot.apple.com/appleid
If you've been walking around for 2 years with someone else's account set up for Find my iphone, then you'll have to get hold of that individual. If you can't, there is no way to bypass activation lock.

Lion Hangs requiring hard reset

Hi,
I've looked through the forum and not seen this specifically mentioned..
Is anyone else having issues with Lion whereby the whole system becomes unresponsive and has to be power cycled? Since upgrading my Macbook pro and iMac this week and I've had to do it on both machines.
I've seen this caused by Safari (2 occasions) and Finder (2 occasions). On 3 of the 4 times Force quit didn't work and on 1 occasion Force Quit wouldn't even load!
Since it's not a 'crash' I see no reports in Console and nothing explicit to report back to Apple - though I have submitted a feeback form on the subject.
Anyone else seeing similar issues?

Good morning Bomgart!
I like to think being random is a great attribute. Sadly, not when it comes to a phone though. But fear not, because we've got a couple of solutions for one of our favorite couples.
Now, there's no doubt that random dying is an illness that does plague a small minority of devices. But, there's a possibility that it may be due to the equipment itself or potentially something that was installed. Based on your description of things, you're up to date in software. And hard resets are a fantastic route to take when experiencing these issues. But, we want to isolate the problem. What I'm going to recommend is doing another hard reset http://vz.to/Sq8I9x . Only this time, test it out before you load on your applications. Also, you may wish to remove those which may not be entirely reputable (battery savers, task killers, etc.). Please let me know how that goes and while we're on the topic, which device does your girlfriend have with us? I've got you covered.
EvanO_VZW
VZW Support
Follow us on Twitter @VZWSupport

ICS required hard reset, now can't access 32GB SD card

Saw message this morning that update 6.16.211.XT912 had been downloaded and was ready to install...said it would take 15 minutes...
45 minutes later, the only thing I could get was emergency dialer. Powered down, powered up same thing.
Called tech support, tried powering on/off again and then told to hard reset.
So after the hard reset, ICS is there and the phone is working....BUT I had encrypted my SD card (32GB) and now when I try to mount it get:
SD Card Password Protection
SD card has been secured by another device and cannot be accessed unless formatted.
Click "OK" and see:
SD Card Password Protection
Failed to verify SD card security settings. Encrypted content is not accessible.
Click OK" and back to settings screen!
Is there anyway to tell the OS what the pin was/is? If not, how do you reformat the card to make it usable again? Does it need to be done off the Razr?
Thanks in advance.

Thanks to both poidude and b33 for the replies...but not seeing these options. OS is 4.0.4 (ICS) and the phone is a Droid Razr...System Version that crashed the phone on install is 6.16.211.XT912.Verizon.en.US.
When I Select "System Settings" from the Home screen (using the "hard button" on the lower left of the phone) I get a nice new ICS screen. The first category is "Wireless and Networks", the second category is "Device". Under "Device" is "Storage". Selecting "Storage" leads you to a screen with Major categories of "Total Phone Storage", "Application Storage", "Internal Storage/MNT/SDCARD".
Under this last category, there is (after a storage utilization bar chart) "Erase Internal Storage" , "Manage Internal Storage";
If I select "Erase Internal Storage", I get "This action will erase the internal storage on the phone.You will lose all the data on the internal storage"; There is a button "Format Internal Storage". There is no option to separately format the SD card.
What may be more relevant is that when the phone boots up, it tries to read the SD card and then displays the "SD Card Password Protection" messages in my original post. So the OS is trying to mount the SD, but because it was encrypted (and from what I have read, the encryption key was stored in internal memory, which got wiped when the Verizon rep had me do a factory reset! There is no way to ever recover this data. Have looked at Motorola and Droid forums on this...it is really bad. DO NOT USE ENCRYPTION. If your phone dies, your data is gone forever)
The thing is, I cannot use the next major category under system settings, which is "SD CARD/ MNT/ SDCARD-EXT" which has only one option, "Mount SD Card"...if I try to mount the card, I get the same "SD Card Password Protection" messages again!
Can anyone who has inserted an SD card into a Droid Razr running 4.0.4. tell me if a brand new SD card is auto formatted? Do you have to "mount" it first? The current Verzion "help" shots are not for 4.0.4....ugh

Ipad 2 keeps requiring hard reset

I am having a problem with the iPad 2 that requires me to do a hard reset to get the iPad to come back on. This has happened 3 to 4 times now and I've only had it roughly 3 weeks. Last night it was low on power (10%) and when I went to wake it up it wouldn't come on. I thought a process must have drained it so I put it on the dock and went to bed. I woke up this morning and it still would not wake up. I held the sleep and home button down for a few seconds and got the apple logo. When it came on it didn't charge although it's been charging on the dock all night. Anyone else seeing this happen with their iPad 2 on 4.3?

Went back to the Apple store and this time the agent was able to do an normal diagnostics (which, by the way is pretty cool how they do it over the internet). The last agent that helped me couldn't run a proper diagnostics because 'the networ was down'. The diagnostics said I was running low on memory a lot and the agent looked at all the apps I had running in the background (lots!!) and showed me how to close them after no longer using them. But he also noticed that the time my iPad had saved for being used and sleeping were identical so he concluded it was a hardware issue and promptly exchanged the ipad! That was pretty awesome too. Overall I'm still very happy I bought an iPad

IPod requires hard reset after playing podcast with chapters

I've noticed that I need to do a hard reset (hold down menu and select buttons for a few seconds) after my iPod goes idle after playing a podcast with chapters (the Ricky Gervais show).
Anyone else have this problem?

Can reproduce the problem on a 20GB 4G and 6GB mini
with another podcast series with chapters
(fortunately not many I listen to have caught up with
chaptering).
The odd behaviour I've noticed is that the Ricky
Gervais podcast, for example, only has to be present
on the iPod and never listened to for the iPod/s to
lock up when they go to sleep. A hard reset then
required to bring them back to life until the podcast
has been listened to and the iPod/s then resync'ed
with the mothership to then remove it (and restore
some sanity until the next one).
I did conduct a hard restart of my 10GB iPod with no success. The only workaround solution I've discovered is to use the "Convert Selection to AAC" under the Advance menu in iTunes while selecting the podcast. It converts the podcast to a new AAC file without chapters, and it plays fine on my second gen iPod. But now my library has 2 copies of each podcast, one for iTunes, one for iPod. Anyone else have any luck with the 10GB iPod? I guess it doesn't like the new podcasts with chapters.

Iphone 4regularly requires hard reset

I have encountered an annoying issue with my iphone 4. Recently it needs regular hard resets (3 times in 4days). Plugging into the mains results in no response. Plugging into computer the iphone remains blank but itunes give an error of 1600. My only option is pressing sleep/wake and home button at the same time. It then returns to working normally. It has been getting rather annoying as I assume my phone is on, but it has turned itself off.
The phone is running 4.2.1 and has not been tampered with
Has anyone else experienced this?
Do you think if i go to my local apple store they would do anything about it?
Do I have any other options.
Any opinions would be welcomed
Alfie

Have you tried restoring the software, it is the first thing they will ask in the Apple Store.
It can fix issues like this.

RAZR MAXX Required Hard Reset, Now Can't Access SD Card?

Today, my GPS signal kept malfunctioning. This was unacceptable as I drive all over the place for work. I called Verizon support and they had me do a hard reset.
After the hard reset, I set up my phone again and was unable to access the SD card. I entered my pin, and the following message showed up on my phone:
SD Card Password Protection
SD card has been secured by another device and cannot be accessed unless formatted.
Tap "OK" and:
SD Card Password Protection
Failed to verify SD card security settings. Encrypted content is not accessible.
Tap "OK" and I'm taken back to the home screen.
Is there any way to restore the SD card? If not, how do you reformat the card to make it usable again? When I try to reformat it from the phone, the only option I have under "storage" is "Mount SD Card" which obviously does not work.
Thank you.

Hi DroidRAzrMaxx0111 - I appreciate you taking the steps to troubleshoot your original concerns and I apologize it had some unintended results! When going to Settings>Location & Security>Data Encryption, is "Storage" currently checked? Is "Encryption key type" greyed out? I look forward to working with you to restore the data!
Thank you,
YaleK_VZW
Follow us on Twitter @VZWsupport

PLEASE HELP ME! IPAD 2 KEEPS REQUIREING HARD RESET!

Ok, let me start out by saying this, I am 13 years old, so I can't just buy a new iPad 2 whenever I want. I am very fortunate to have one. But please help me.
I feel like breaking down and crying. My iPad 2 keeps requireing a hard reset if I leave it alone for a while. Don't give me flak about being a little kid, or a wimp. Please. Just help me! PLEASE!!!!!!!

iG3 wrote:
The problem fixed itself since then. And no, I am not running pirated software, I am an Apple Developer. Thanks for your reply. That Post above was a little embarrassing.
Then I assume as an Apple Developer, you had forgotten about the NDA that you had signed?
Stedman

IMac freezing permanently (requires hard reset)

My parent's iMac has been freezing on them recently, after a fresh install of Snow Leopard.   It locks up, the beachball of death appears, and only a hard reset will get the computer running again.
I checked the kernal.log file and this is what I see for the time period of the freeze:
Jun 23 13:23:39 iMac kernel[0]: ** Device in slot: SLOT--1 **
Jun 23 13:23:39 iMac kernel[0]: ** GPU Debug Info Start **
Jun 23 13:23:39 iMac kernel[0]: 0x000094c8
Jun 23 13:23:39 iMac kernel[0]: 0x000000d6
Jun 23 13:23:39 iMac kernel[0]: 0x00000001
Jun 23 13:23:39 iMac kernel[0]: 0x00000018
Jun 23 13:23:39 iMac kernel[0]: 0x00009062
Jun 23 13:23:39 iMac kernel[0]: 0x00000001
Jun 23 13:23:39: --- last message repeated 1 time ---
Jun 23 13:23:39 iMac kernel[0]: 0x000094c8
Jun 23 13:23:39 iMac kernel[0]: 0x00000001
Jun 23 13:23:39 iMac kernel[0]: 0x00000015
Jun 23 13:23:39 iMac kernel[0]: 0x00000000
Jun 23 13:23:39 iMac kernel[0]: 0x00000001
Jun 23 13:23:39 iMac kernel[0]: 0x00000047
Jun 23 13:23:39 iMac kernel[0]: 0x00000000
Jun 23 13:24:24 iMac kernel[0]: 0x00002010
Jun 23 13:24:24 iMac kernel[0]: 0x00020000Jun 23 13:24:24 iMac kernel[0]: 0xc0034300
Jun 23 13:24:24 iMac kernel[0]: 0x88800000Jun 23 13:24:24 iMac kernel[0]: ** GPU Debug Info End **
Does anyone know what could be causing this and how I might fix it?
System Stats:
OsX 10.6.8
Model Name:          iMac
Model Identifier:          iMac7,1
Processor Name:          Intel Core 2 Duo
Processor Speed:          2 GHz
Number Of Processors:          1
Total Number Of Cores:          2
L2 Cache:          4 MB
Memory:          2 GB
Bus Speed:          800 MHz
Boot ROM Version:          IM71.007A.B03
SMC Version (system):          1.20f4
Hardware UUID:          00000000-0000-1000-8000-001B63998AB7
ATI Radeon HD 2400 XT:
Chipset Model:          ATI,RadeonHD2400
Type:          GPU
Bus:          PCIe
PCIe Lane Width:          x16
VRAM (Total):          128 MB
Vendor:          ATI (0x1002)
Device ID:          0x94c8
Revision ID:          0x0000
ROM Revision:          113-B2250A-207
EFI Driver Version:          01.00.207
Intel ICH8-M AHCI:
Vendor:          Intel
Product:          ICH8-M AHCI
Link Speed:          3 Gigabit
Negotiated Link Speed:          3 Gigabit
Description:          AHCI Version 1.10 Supported
ST3250820AS Q:
Capacity:          250.06 GB (250,059,350,016 bytes)
Model:          ST3250820AS Q
Revision:          3.BQE
Serial Number:                      5QE42VFT
Native Command Queuing:          Yes
Queue Depth:          32
Removable Media:          No
Detachable Drive:          No
BSD Name:          disk0
Medium Type:          Rotational
Partition Map Type:          GPT (GUID Partition Table)
S.M.A.R.T. status:          Verified
Volumes:
Capacity:          209.7 MB (209,715,200 bytes)
Writable:          Yes
BSD Name:          disk0s1
Macintosh HD:
Capacity:          249.72 GB (249,715,376,128 bytes)
Available:          204.56 GB (204,558,282,752 bytes)
Writable:          Yes
File System:          Journaled HFS+
BSD Name:          disk0s2
Mount Point:          /

I ran the Extended Hardware Test 3 times, but there were no errors.   Any other ideas?   I'm coming up with squat while researching.
Edit: Apparently some people are reporting kernel error with Flash crashes.   Has anyone experienced this?   I updated their computer to the current version of Flash to see if this clears the problem up.

Nokia n9 phone keeps blinking after hard reset (cl...

i don't have many things in my phone (excluding the pre-installed stuff). 10 minutes later, my phone will start blinking. it wont let me turn off the phone either. whats happening?
Solved!
Go to Solution.

They might be able to re-install the software, but this is something you can also do yourself
http://nds1.nokia.com/files/support/global/phones/software/NokiaSoftwareUpdaterSetup_EN.exe
Though it requires a Windows computer.
Can you unlock your phone and get back to the launcher screen with the grid of icons? If so, you should be able to turn your phone off from there (unlock, get back to the launcher screen with the icons then press and hold the power button)

HTC Incredible reboot fix that works and does NOT require hard reset

Like many of you unfortunate souls out there I have had my HTC Incredible go into a rebooting loop over the last month or so. The following recounts some observations and and a solution which appears to work.
First off, my son and I both have the same phone and software versions and apps. He does NOT get email on his phone because he does not want to. I do. His phone has NEVER rebooted. Mine has done so numerous times. My business partner also has the identical phone and software version, lives within 200 yards of me, and uses the email and has had numerous reboots and has gotten them even sooner than I saw them at first. My partner and I have set up email attachments and downloads to go to the SD card. So much for background info. Here is what I did to fix the problem followed by some other observations:
Open up the case of the phone and remove the battery
Remove the SD card from the phone.
Put it into an adapter that allows you to access files directly on your computer. In my case this was a Windows PC running Windows 7.
Mount the SD card in your computer and open up the browser to see the files on the SD card.
Look for a folder called ".Mail"
If your phone is like mine you will see hundreds of files, some of zero length. This was even though I had deleted most of the emails I received on my phone.
Proceed to directly delete any of the zero length files. For that matter, you may have other files like jpg's laying around of uncertain origin. I got rid of these and other strange files that seemed attached to no documents at all.
Remove the SD card and reinsert into your phone. Put the battery back in and the cover on then restart the phone. Your phone should run properly and you should not see any negative consequences from the files you deleted previously.
Some other observations relevant to this solution that bolsters my theory that this problem has something to do with the email application and also a problem with file system corruption on the SD card as a consequence of it.
I had previously seen the email application put some mail from a different account I was using into my main account. The files could not be deleted and even trying to do so would cause the mail app to force close.
My son has never seen the problem despite being in the same environment with the same phone and software. Relevant difference to me was that he was NOT using email and I was.
The email app clearly has bugs if it is leaving behind hundreds of files even if you delete the emails. Why? As a software engineer my first instinct would be to look to see if the file system locks were properly synchronized when the email app is writing to the flash file system. I am not conversant in Android OS programming nor the app code itself so this is speculative on my part. I would also look for a timeout on reboots if file system enumerations take too long. Lots of files on a system might trigger a premature timeout and reboot. Once again, this is speculative on my part but I sure wish I had the code to debug this myself.
These issues seem to coincide with a rapid rise in network traffic most likely because of the iPad 2/iPhone support by Verizon. I wonder if this additional traffic load on the network is opening up timing holes in the software because of backoff and retry intervals for certain apps. Once again I suspect the email app especially because it is vulnerable to network traffic issues as it tries to get email account updates.
I could be wrong about my theory as to why the problem is happening. My solution seems to work. As far as pulling the battery and putting it near your AC in the car, that did NOT work for me at all. Leaving the phone out of its protective case also had no effect. Only screwing with the files on the SD card mattered.
I hope this helps.

This problem has been seen for MONTHS now by people besides myself. My business partner is about to put a bullet in his phone because this has been happening for far longer than mine. I have little confidence in a fix anytime soon because this problem has been persistent for some time and there is a lot of denial in the field by Verizon. Verizon has to depend on HTC and Google besides themselves for fixes. How much would you like to wager on how this business relationship is working out? The first step in any solution is for a company to take some responsibility for it and so far no company has.

ACE module hung and required hard reset !!Plz help

ACE module had bit flip and it was hunged after that.I was not able to run any command(i.e For ex if i run show ft status nothing was displayed).I was not able to run any command on the standby ACE as well is this could be both the ACE module ACTIVE?
Manuaaly reboot from the ACE did not work. I had to forced hardare reset from cat 6500.
Is this a bug or strange behaviour?
I am running ACE A2(2.3) version on the module.
Thanks
ALEX

Usually in the case of the bit flip the ace will reset itself, which clears the problem. In order to understand what is happining to your ACE, you would have to open a TAC case, and provide show tech information, as well as any files that were generated in the "core:" directory. You can view these using the command "dir core:"
It seems odd that the standby ACE also wouldn't respond to any command input. Did you have to reset it as well? If you had to reset it as well, then it may have encountered the same conditions that caused the hang on the primary.
Was there any syslog messages generated on the 6500 switch during the time?

Phone randomly dies requiring hard reset

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