Phone Randomly Goes Black in iOS7.0.2
Ever since installing the update to 7.0.2, my phone randomly locks up then goes black and unresponsive for a time, no matter what I do to try to restart. After a few minute the phone restarts. The kicker is I though the update to iOS7.0.2 was supposed to decrease bugs, not create ones that didn't happen before!
Hello Raymond Swanson,
Thank you for using Apple Support Communities.
I have a couple of things to recommend here. First, reset your iPhone with this article and see how it works for a little bit:
Resetting your device
If your device stops responding, you can reset it by pressing and holding both the Sleep/Wake and Home buttons for at least ten seconds, until the Apple logo appears.
From: iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists after that, I would backup your phone to iTunes and then restore it from your backup.
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
All the very best,
Sterling
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Settings > General > Lock/Unlock > set to OFF (for your screen blackouts)
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Hi all,
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Interval Since Last Panic Report: 227498 sec
Panics Since Last Report: 5
Anonymous UUID: 269D36CF-8BA3-40BF-A749-409AC5A9A89C
Wed Jul 11 10:04:03 2012
panic(cpu 3 caller 0xffffff7f809ab947): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff809f18f000 0x0a5480a2, D0, P3/4
Backtrace (CPU 3), Frame : Return Address
0xffffff807c133060 : 0xffffff8000220792
0xffffff807c1330e0 : 0xffffff7f809ab947
0xffffff807c133170 : 0xffffff7f80a9baa4
0xffffff807c1331c0 : 0xffffff7f80a9bb64
0xffffff807c133220 : 0xffffff7f80d48749
0xffffff807c133360 : 0xffffff7f80ababed
0xffffff807c133390 : 0xffffff7f809b52c2
0xffffff807c133440 : 0xffffff7f809b0bc4
0xffffff807c133630 : 0xffffff7f809b16ed
0xffffff807c133710 : 0xffffff7f817d0000
0xffffff807c133760 : 0xffffff7f81795b2e
0xffffff807c133780 : 0xffffff7f817b670c
0xffffff807c1337b0 : 0xffffff7f817b6494
0xffffff807c133800 : 0xffffff7f817b67ce
0xffffff807c133820 : 0xffffff7f817e92f9
0xffffff807c133850 : 0xffffff7f817eb7bb
0xffffff807c133880 : 0xffffff7f817a30b0
0xffffff807c133a40 : 0xffffff7f817ebf68
0xffffff807c133b00 : 0xffffff7f817a0119
0xffffff807c133b60 : 0xffffff800065501e
0xffffff807c133b80 : 0xffffff80006558fa
0xffffff807c133be0 : 0xffffff800065609b
0xffffff807c133d20 : 0xffffff80002a3f08
0xffffff807c133e20 : 0xffffff8000223096
0xffffff807c133e50 : 0xffffff80002148a9
0xffffff807c133eb0 : 0xffffff800021bbd8
0xffffff807c133f10 : 0xffffff80002af150
0xffffff807c133fb0 : 0xffffff80002da6ce
Kernel Extensions in backtrace:
com.apple.NVDAResman(7.1.8)[560E1257-BF5E-3B0B-95F0-15033A0D1B97]@0xffffff7f809 4b000->0xffffff7f80c24fff
dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f80802000
dependency: com.apple.iokit.IONDRVSupport(2.3.2)[D05CFB53-FB72-3613-8162-2D188DB04738]@0xff ffff7f80939000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[2D2A4A31-EB4F-3730-BE3A-76C061685FC5]@0 xffffff7f80901000
com.apple.nvidia.nv50hal(7.1.8)[7596DB8C-AE9D-3C87-B11A-0ED8F940CAF8]@0xffffff7 f80c25000->0xffffff7f80f46fff
dependency: com.apple.NVDAResman(7.1.8)[560E1257-BF5E-3B0B-95F0-15033A0D1B97]@0xffffff7f809 4b000
com.apple.GeForce(7.1.8)[00925AF3-22EE-3858-8BD3-06AE57DFCC86]@0xffffff7f817950 00->0xffffff7f81854fff
dependency: com.apple.NVDAResman(7.1.8)[560E1257-BF5E-3B0B-95F0-15033A0D1B97]@0xffffff7f809 4b000
dependency: com.apple.iokit.IONDRVSupport(2.3.2)[D05CFB53-FB72-3613-8162-2D188DB04738]@0xff ffff7f80939000
dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f80802000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[2D2A4A31-EB4F-3730-BE3A-76C061685FC5]@0 xffffff7f80901000
BSD process name corresponding to current thread: Google Chrome He
Mac OS version:
11E53
Kernel version:
Darwin Kernel Version 11.4.0: Mon Apr 9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64
Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 103855761228
last loaded kext at 47290318130: com.apple.driver.AppleHWSensor 1.9.5d0 (addr 0xffffff7f81ec4000, size 28672)
loaded kexts:
com.rim.driver.BlackBerryUSBDriverInt 0.0.74
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.5f11
com.apple.driver.AGPM 100.12.42
com.apple.driver.AppleHDAHardwareConfigDriver 2.2.0f3
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.26
com.apple.driver.AppleMikeyDriver 2.2.0f3
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AppleHDA 2.2.0f3
com.apple.driver.AppleIntelHDGraphics 7.1.8
com.apple.driver.AppleIntelHDGraphicsFB 7.1.8
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.driver.AppleSMCPDRC 5.0.0d0
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.2
com.apple.GeForce 7.1.8
com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d0
com.apple.driver.AppleMuxControl 3.0.16
com.apple.driver.AppleLPC 1.5.8
com.apple.driver.AppleBacklight 170.1.9
com.apple.driver.AppleUSBTCButtons 225.2
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.5f11
com.apple.driver.AppleIRController 312
com.apple.driver.AppleUSBCardReader 3.0.1
com.apple.driver.AppleUSBTCKeyEventDriver 225.2
com.apple.driver.AppleUSBTCKeyboard 225.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.SCSITaskUserClient 3.2.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCISerialATAPI 2.0.3
com.apple.iokit.IOAHCIBlockStorage 2.0.3
com.apple.driver.AppleUSBHub 4.5.0
com.apple.driver.AirPort.Brcm4331 530.4.20
com.apple.iokit.AppleBCM5701Ethernet 3.1.2b2
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AppleAHCIPort 2.3.0
com.apple.driver.AppleUSBEHCI 4.5.8
com.apple.driver.AppleUSBUHCI 4.4.5
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleSMBIOS 1.8
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 193.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.3
com.apple.driver.AppleIntelCPUPowerManagement 193.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.driver.DspFuncLib 2.2.0f3
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOFireWireIP 2.2.4
com.apple.iokit.IOAudioFamily 1.8.6fc17
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.2.0f3
com.apple.iokit.IOHDAFamily 2.2.0f3
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleSMC 3.1.3d8
com.apple.driver.IOPlatformPluginLegacy 5.0.0d0
com.apple.driver.ApplePolicyControl 3.0.16
com.apple.driver.AppleGraphicsControl 3.0.16
com.apple.driver.IOPlatformPluginFamily 5.1.0d17
com.apple.driver.AppleBacklightExpert 1.0.3
com.apple.nvidia.nv50hal 7.1.8
com.apple.NVDAResman 7.1.8
com.apple.iokit.IONDRVSupport 2.3.2
com.apple.iokit.IOGraphicsFamily 2.3.2
com.apple.driver.AppleUSBBluetoothHCIController 4.0.5f11
com.apple.iokit.IOBluetoothFamily 4.0.5f11
com.apple.driver.AppleFileSystemDriver 13
com.apple.driver.AppleUSBMultitouch 227.1
com.apple.iokit.IOUSBHIDDriver 4.4.5
com.apple.driver.AppleUSBMergeNub 4.5.3
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.0
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.7
com.apple.iokit.IOCDStorageFamily 1.7
com.apple.iokit.IOUSBUserClient 4.5.8
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IOEthernetAVBController 1.0.1b1
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.5
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 331.6
com.apple.driver.AppleKeyStore 28.18
com.apple.iokit.IOUSBMassStorageClass 3.0.1
com.apple.driver.AppleUSBComposite 4.5.8
com.apple.iokit.IOSCSIBlockCommandsDevice 3.2.0
com.apple.iokit.IOStorageFamily 1.7.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.0
com.apple.iokit.IOUSBFamily 4.5.8
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.6.8
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f16
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.198.4.20)
Bluetooth: Version 4.0.5f11, 2 service, 11 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545032B9SA02, 320.07 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 8
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3
Can someone please help? This is also my first time posting so forgive me if I have not provided customary information.
Thanks!Looks like a failed graphics GPU. Run Apple's Hardware Test in extended mode 2-3 times back to back. If errors appear that confirms a hardware problem. The reason for running the test 2-3 times back to back is AHT does not always find errors on the first or second pass, however when it does find them it is correct.
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every now and then my screen will become black. sometimes i cans till sorta see the image that had been on the screen. if i close the screen down and wait for the little white blinking light to come on that indicates it is sleeping and then reopen it is normal again.
any ideas?
~ michelleYou can adjust the settings that regulate this in System Preferences -> Energy Saver -> Sleep->
Where it says "Put the display to sleep when the computer is inactive for:" you can choose increase or decrease the time interval before the screen will turn black. -
Facetime randomly goes black and then exits.... hangs up on call backs
try to call back and exits on "connecting". i have to restart the ipad in order to fix it only to have it do it again after awhile.
using an iPad2 on iOS 5 (this is happening to my girlfriends ipad2 also)
any help would be greatYour describing what is likely a monitor issue, the GPU on the logic board usually wont manifest such symptoms. However there still can be a power fault on the logic board to the monitor
Contact Apple for appt. to drop your Air off for in shop diagnosis and possible repair. -
I have a 30in cinema display attached to my iMac and the iMac screen randomly goes black while the cinema stays active. I can put it to sleep and log back in which fixes it, but often it happens again immediately after. Sometimes it happens so quickly I can't even finishing logging in! I'd like to know if this is a Mavericks issue and I will roll my machine back. Thank you!
RocknOats
Wanted to update you on my situation with this.
So far 8 hours have gone by and I have not had a screen blackout.
FIRST I did the Hardware Test. TWICE on the extended test, the instructions on the KB Article explain. It took almost 3 hours, but while the test was running, both times, my computer screen did not go black.
I did get an error message, both times. Different each time. I looked up both of the error messages on discussion boards. Lots of conflicting info
One good thread said my first error was that my hard drive was bad and would probably fail.
The next error message I researched said that a fan was bad or needed replacement.
(information comes from other folks on discussion boards, not from Apple or technician)
Not sure what exactly those 2 error messages indicate but I followed a thread where someone found a solution by doing the following. So far it's worked.
After Hardware Test I did a shutdown and an SMC resest. Unplugged computer power source from wall and computer for about 10 minutes.
Finally after a restart I downloaded "SMC Fan Control" (CNET Downloads has a nice safe copy you can download)
There is a temperature monitor and from what I've read so far, keeping the CPU temperature under 50˚C is ideal. Making sure your fans and computer is in a well ventilated area/room too of course.
The SMC Fan Control helps you set your own speeds on the fans and so far everything has been going normal.
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